Name: Ray Ong
Location: Singapore or location
Age 46years old
Marital status Male/Bachelor
Last Company Maersk Oil (Base in singapor)
Expected Net Salary SGD4.5K to SGD6.5K (Depend on Scope)
Reason of leaving Contract end
Years IT Experience 20
Preference location Wish to explore in job in local, any cities of China and OverSea deployment
Looking for a challenging position in Information Technology field in a prestigious organisation where I can utilize my professional experience and maintain career enhancement as well.
April1998-April2000 University of Portsmouth, UK London
Bachelor Degree in Computer management
(Third class Hon)
April1996-April1998 Informatics computer school
Advance Diploma in Computer studies
July 1991-June1993 Singapore Technical Institute
ITC in Electronics, radio communication & navigation aid
Jan 1987-Dec1990 Rangoon Secondary school
5 General Cambridge Examination O Credits
July 2017- June2018 Maersk Oil
Project Engineer cum 2nd LINE DESKTOP ENGINEER Last Pay SG5500 + $1K Allowance
Prosource is a managed IT services provider focusing on infrastructure, operational and project requirements across the corporate enterprise market and outsourcing supporting Maersk Oil newly built vessel in Singapore . Our global office presence extends from Aberdeen and London in the UK. It is project engineer role cum Desktop Support Engineer for 1 year contract base in Singapore.
Daily Business as Usual office end user supporting
Building, configuring, upgrading and imaging desktops and laptops in both office and vessel
Setting up new users and disabling expired accounts in accordance with HR requirements
Supporting remote users from various branches office
Working with call logging tools to track and maintain all call status
Troubleshooting and maintenance of desktops, laptops, printers, network components, IP phone and Video conference.
Installing and configuring various software that is most commonly used in vessel industries
Administration of Microsoft Active Directory accounts, groups and first level administration of exchange platform such as archiving mailboxes, creating mailboxes and group, and moving mailboxes from one group to another
Good knowledge of relevant IT industry standards and trends such as ITIL foundation
Ensuring all asset and software purchased licensing is recorded and maintained
Responsible for managing backups and tape rotation
Setup IT equipments in the newly build vessel
Building, configuring, upgrading and imaging desktops and laptops in both office and vessel
Ensuring anti virus definition and Microsoft patches upgrade are applied and kept up to date on desktops and laptops
Backup all users data and email and Installing Common Environment OS image
Assisting internal user moves from office to newly build vessel including phones, laptop, printer and patching of network cables
Setting up new printers and scanner in the vessel
Setting up and mount new infrastructure hardware such as HP server, cisco router and switches together with my Aberdeen colleagues in the vessel rack
Setting up video conference and IP phone in the vessel
Creating purchase requisitions for both IT hardware/software for newly build vessel
Responsible for IT procurement shipping from Aberdeen to Singapore vessel
Identifying and reporting those IT aspects such as setup and faulty issues and escalating any problem to relevant departments or authorities.
Act as primary technical point of contact include setup schedule preparation, resource forecasting and other technical activities relating to the project.
July 2014- Dec2016 Sapa Group – China
Site Migration Engineer Last Draw RMB 23500(After Tax)
Sapa are decommission of IT services away from their previous local provider to move to another in house IT function. Part of the migration will involve a Windows XP to 7 where expected to communicate and meet with users across few sites within China such as Zhu Hai, Guangzhou, Shanghai and Suzhou .
Upgrade Window XP to Window 7 SP
Backup all users data and email, Installing Common Environment OS, Install individual site application, printer/scanner, Setup Email, Setup VPN clients configuration, mapping network drives and restore users data and email
Coordinate priorities between the IT department and user departments; and coordinating vendors involvement with technical issues
Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
Create VPN test environment is to test the network speed, security and performance that simulates your production environment as closely as possible
At the end of your successful project hold a review with the team and post documentation for observations and recommendations about follow up issues, process and priorities
Quest Migration Manager 8.7
With QMM we have successful migrate 320 account and 64 groups
Creating a Migration Session, Select Source Objects, Select Target Container, Set Security Settings, Specify Object Processing Options, Select Migration Agent
Installing the Directory Synchronization Agent, Configuring the Synchronization Job,
Quest Migration Manager 4.8.1
• Using Self-Service Desktop Migrator (SSDM) to migrate all users
mail files and personal address books from Lotus Notes to Exchange
mailbox, and migrate your Notes archives into Outlook personal folder (.pst)
Jan 2009 - June 2014 Getronics Solution Outsource to MSD
System administrator (Team Lead) Last Draw S$5500
My Team is responsible in remote operational support and managing of a globally infrastructure administration involving File/Print server, Exchange, SCCM, DNS, DHCP and Blade logic . My responsibility is to lead team of 4 administrators and administer all wintel 2k3/wk8 file/print server, managing messaging request and deploying patches and application across multiple sites to 60000 clients through SCCM 2007 . All administration task are support in remotely to provide technical assistance to users request through remedy, mercury, share point or email .
SCCM 2007 R2
Deploying application distribution (create collection, create program or packages, update the Distribution point and Create advertisement )
Patching (Retrieve Patch information from portal, Email broadcasting,
raise change request, create collection, install WSUS, create search folder, create deployment template, create update share, create deployment task, create update list )
OS deployment (create network acct, create config client package, create DP, deploy boot images, prepare source file & Image folder, Add OS install package, distribute package, build & capture image, edit task sequence, advertise task)
Manage clients software & hardware inventory through reporting node, queries & web access .
Publishing of application through Merck Software on Demand web site through webadmin apllication
Troubleshooting using status message, status summarizer, SCCM service manager,Client log files, SMS trace
Administer Win2008 R2 server
Managing Users, group, computers account, OU using ADUC, powershell module, administer center
Administer file/print server using technology of DFS, Encryption, NTFS / Sharing permission, Bit locker, Previous Version File, Disk quota management & print management
Install & configure DNS, create fwd & reverse lookup, manage root hint, manage zones, manage resource record
Monitoring & Troubleshooting Wintel application server using event viewer,services, performance tool, system health report & resource manger, command lines
Install & configure RDS/gateway/web access, configure session host & connection broker, install app through remote app manager
Install hyper-V, create virtual network, build virtual machines, create virtual HDD, Add VHD file to virtual machine, configure virtual machine setting, install OS, snapshot, import/export file
Administer Exchange Server 2010
Administer recipient account, mailbox, distribution group, address list, public folder
Manage Client Access such OWA, Mobility, Outlook client access, outlook anywhere
Configure message routing such as receive connector, send connector, MX record in DNS, external gateway
Manage mailbox database and mailbox content such as managed folder, discovery search, journaling, mdb file, transaction log, retention, archiving, disclaimer and transport rule
Secure exchange by enable anti-spam, role group, block message/IP address/group, create DAG on mailbox server, NLB client access server, duplicate transport server
Troubleshoot using message queue, message tracker, test cmd, performance, monitor mail flowing, server health, mail transport server
Bladelogic Administration 7.4
Generate BladeLogic Monthly licensing Report for BladeLogic user group
Administer BladeLogic user account creation and deletion, role and ACL as well as the requests for the decommission of servers
Assitance to SA for all scripts, component templates, components and depot
Troubleshooting and manage IQOQ, Remedy Integration, Add Server, Populate Reports, Update Server Properties and Push ACLs jobs
Troubleshooting BladeLogic AppServers and ReportServers issues and services
Housekeeping BladeLogic server data and performance
Oct06- Oct08 ITT industries (Senior MIS Executive )
End User computing support
Document standards and procedures for all desktop and peripheral hardware/ software implementations, inventory & licensing
PC day-day operational support such as backup user data & email, printer, install software,proxy & VPN & blackberry handheld & Email, PC & printer hardware upgrade, support client engineering softwares such as minitab, Pro-E, hyperion, citidirect, mapics, stream etc
Troubleshoot window performance, driver, printer, application, blackberry, virus, VPN, email, roaming profile, internet explorer issue
Project management involvement
Involve in planning,scheduling and coordination, setting up new child 2003 domain controller,using NetIQ DMA to migrate all users account, computer and group membership
File/Print Server Setup
Involve planning and setup of file/print server OS, configure TCP/IP address,configure data permission using NTP quota, configure IP address and drivers for print server, install Veritas backup, UPS, Norton anti virus server, terminal services, patching hotfixes, import security templates .
New Deployment Vista client
Upgrade Vista PC deployment from XP involving backup data & email, installing window, install drivers and printer, configure drive mapping, install standard software, join domain, configure proxy & VPN & blackberry
Administering 2 Child DC act as DNS & DHCP service, 1 Front-end exchange server and 2 Backend exchange server, 2 file/print server, 1 SMS primary site database
Managing Users, group, computers account, OU using ADUC
Administer window 2003 file/print server using technology of NTFS / Sharing permission, Disk quota management & print management
Perform Monthly server maintainence such as Disk management, generate performance report through resource manager, patching, update antivirus definition, log event viewer .
Administer Exchange mailbox, recipient, policies, distribution list, administration group, storage group,mailbox store, public folder, Offline address list
Managing SMS collection, create package and advertisement for software distribution and deploy Microsoft patches /vulnerability to all clients.
Manage clients software metering and hardware inventory through reporting, queries and resource explorer .
Monitoring & Troubleshooting Windows, Exchange and SMS servers using event viewer, knowledge base/Technet, services, task manager, performance console, Exchange queue viewer & message tracking center, Exchange monitor, SMS status message & status summarizer, SMS service manager, log files, filter rules, SMS trace
Aug04-Aug06 ABN AMRO Singpore Bank (SEA regional System Admin )
Responsible in remote operational support and managing SEA infrastructure using technologies of File/Print server, Exchange, SMS, DNS, DHCP, Citrix, SafeBoot, LAN, WAN,customized Windows system builds functioning as Consistent Office Environment (COE) design standards.
Administer Win2003 R2 server
Window & security patches,run mpsrpt report & MBSA analyser
Managing users/group/computers/OU using ADUC
Administer file server in User home directories using DFS or Sharing/NTFS permission, group policy object, directory structure auditing, roaming users profile, printing, internet information services
Troubleshooting servers using event viewer, knowledge base/technet, alert, services, system monitor, logs, task manager, HDD/Raid performance using Compaq insight manager, server health using performance & logs console
Administer Win2003 exchange server
Troubleshoot Outlook web access and outlook clients connectivity
Administer recipient, policies, distribution list, administration group, storage group,mailbox store, public folder, Offline address list
Administration through mmc, ESM, exchange delegation wizard,exchange task wizard
Migrating Clients outlook profile and mailboxes through Quest migration tool
Recover mailbox using Quest Recovery Manager for Exchange & Exchange mailbox recovery center
Troubleshooting using event viewer, knowledge base, services, system monitor, diagnostic logging, queue viewer & message tracking center
Supporting BB model 6710, 5810, 7730, 6200, 7230, 7290, 7100G
Troubleshooting messaging issue such unable send / receive through handheld, file could not saved, intellisync, cannot browse web, cannot syn with PC, Updating servicebook
Data transfer from another PDA, desktop syn, BB Desktop Software connect to Link2Exchange, Activate Enterprise activation, Backup & Restore data, wipe handheld
Using BB diag tool such as Execute bbsrptest.exe, IEMSTEST Utility, check user ‘s mailbox permission
Administer Citrix Presentation 3 server
Support Citrix Client Program neighbourhood & Web access
Publishing Application, desktop, content, printer
Manage driver, users, session, group, policies, ICA Session
Install application through installation manager & monitor application through
resource manager and using folder to manage application
Banking application support
Install and troubleshoot Client AAMaster, AS400, Bank station, Bloomberg, Cashin, Cisco dialup, e-giro, Elektra Mobius, Famas, Fernices 2000, Finacle, goldmine, Johnhancock, hummingbird, ICE, Hexagon, Kondor, Marginman, Marketsheet, Merva, Mindalign, Peoplesoft, Pinpad, RXM, Saggio, SmoothPC, sun accounting, swift alliance, triple A, Wall street, AIA Software, WINSRP
Deploying 1200 Safeboot Device Encryption laptop client (3mth project)
Preparation of safeboot client deployment, coordination, Add user domain-ID to ADUC, Create SMS collection & advertisement to distribute safeboot,add users machine, syn and reset group configuration in SBadmin console .
June00-June04 Sembcorp Utilities Pte Ltd (System Engineer)
End User computing support
Workstation on site support such as Win95/98/NT 4/2k Professional .
Proficiency in HP desktop and laptop hardware configuration and specification
Backup data and email, Installing/troubleshoot OS, BIOS configuration,troubleshoot window performance, drivers, printer/scanner, Others administration involved LAN/Dialup & Email configuration, users account management, troubleshooting network, NTFS/sharing permission
Install VPN client, Pacific internet GRIC or IPASS, wireless card
Managing Project Deployment
Setup new domain controller, using Alitris PC transparent to migrate account, permission and all setting for both client and server
Involve with setup of file/print server OS, configure IP address/DHCP/DNS/WINS, configure permission, configure print server and install relevant s/w.
LAN infrastructure setup such as planning, coordinating with the users/vendor, prepare quotation, planning LAN layout, set up the server, router, switch, UPS and rack in new location.
Abilities or Skills
Experience install, administer, maintain and troubleshoot Windows XP/7, Win 2k3/2k8 Server, Win 2k3/2010 Exchange Server, SCCM 2007 server, Citrix Presentation3 server, RIM blackberry, Bladelogic7.4 and Cloud Platform
Remote Technology such as Terminal service, Remote Desktop, Remote Assistance, Netmeeting, PCanywhere,SCCM remote tool
Familiar with Compaq Proliant Smart Start & Insight manager software, Veritas backup s/w and Norton Symantec.
NTP Quota & Sentinel ease software, Blackberry software, Quest Recovery Manager for Exchange Version 3, NetIQ domain migration tool
Familiar with Bank working environment, policies, procedure and application
Project management skill involving with evaluate user requirement, coordinating vendor, determining system specification,setting technically aspect, post project support, documentation