Ahmed Alaa El Din Mokhtar

Remote System Engineer

Address: Giza Egypt, Postal Code: 12579 +2-010********, ac54sh@r.postjobfree.com Vocational History:

November 2017 to June 2018

EffVision:

Position: Remote System Engineer

Location: Building No. 19 Area 38 Zizinia Street 5th settlement - South Investors (Cairo) Effvision is a US-based company, leading the way in technology. Our business model is based on our vision of efficiency. We care about your business and the growth path you have planned for it.

Working as outsourcing to support different clients remotely located in the USA.

Always make sure to stabilize developed solutions utilizing firm’s procedures in complicated client work environments.

Analyze and ensure to correct performance issues with Interpret and relevant application development, operations and infrastructure implications of developed solution.

Respond quickly to customer requests for immediate issues and drive to develop Infrastructure Practice and approach of customer delivery.

Working with Microsoft office 365 and Microsoft Azure IaaS.

Working with Trend Micro Cloud-Based Management Antivirus Server.

Deal with a firewall such as Cisco Adaptive Security Appliance (ASA).

Working with ZOHO web-based ticketing system and LogMeIn to work on the client's issues.

Working with Zoom Meetings Communications solution.

Deal with Google Admin Console “G Suite”, Adobe Cloud Service by Adobe Admin Console, Zoom and Exclaimer Cloud to manage signature for office365, exchange and G Suite.

Support and work with the mixed working environment that has Microsoft Windows and Apple MAC OSX macOS 10.12, macOS 10.13 devises.

From May 2017 to October 2017 (6 Month)

IPMagix:

Position: System Engineer

Location: 33 Ahmed Heshmat Street. Zamalek, Cairo, Egypt IPMagix delivers high-tech solutions through a limitless combination of IP telephony, mobility and IPTV solutions to companies operating in the financial, hospitality, enterprise, retail, health, education, aviation and real estate sectors.

Working with Windows Server 2012 / 2012 R2 as Active Directory, DNS, GPO, DHCP and WSUS Server.

Working with Microsoft Exchange Server 2013 and Microsoft Lync 2013.

Work and manage Windows Server 2008 as File Server.

Install, configure and Manage VMware vCenter 5.1 Server and manage ESXi hosts.

Working with Microsoft System Center Data Protection Manager 2012 R2 to support users to back up their data.

Install, configure and Manage Veeam Backup Server 9 to make a backup for the virtual servers.

Responsible for Applying patches and security updates for Windows environment.

Make daily health check for the Server and Network by using PRTG Network Monitor.

Working as Team Leader for the Help Desk Ticketing System Assign.

Working with OTRS web-based ticketing system.

Work as a vendor for fenestrae to support Orange on faxination software.

Responsible to make a setup for lap/dome for Cisco Call Manager “CUCM” to support the developer’s team for testing their applications before deploying/show it for our customers.

Projects:

- Deploy Open Source HR Software System OrangeHRM in August 2017.

From November 2016 to March 2017 (5 Month)

Travelstart Egypt:

Position: IT Manager / IT Administrator

Location: El Jazeer Tower, 24 Masr Helwan Al Zeraei, Al Maadi, Cairo, Egypt Travelstart is one of Africa’s largest online travel booking websites offering flights, hotel bookings, car rental, vacation packages and other travel services through their online booking engine.

Start decision the Infrastructure and how it will look like for Egypt Site

Was responsible for the transfer of all the IT equipment, phone lines, PBX System, Desktop & Laptop from the old site to new site after business hours and make sure that everything working fine before the business hours start.

Putting the needs of the IT department depends on the company need and the minimum requirement that can make the business work better.

Manage Design, configure, administer, and upgrade IT Infrastructure network servers, Desktop clients, and technologies, LAN, WAN and working on call.

Responsible for the installation & monitoring the leased line and WiMAX by MRTG.

Supporting the company call center by working with Genesys Pure Cloud Solution.

Part of my duties is to work as Facilities Specialist.

Managing and supporting Network Infrastructure (Switches & Cabling).

From February 2016 to October 2016 (9 Month)

Convergys:

Position: Senior Technical Support IT Operations

Location: 7 Abdel Hamid El Erayan Street Motamayez Zone 6th of October Cairo Egypt Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations.

As part of the integration of Stream with Convergys in March 2014, my new title Senior Technical Support IT Operations as part of END USER SUPPORT TEAM of the Company.

My responsibilities are the same as before, but with an added, more focus on the Situation Management and Site Maintenance.

Work with RemoteApp and Desktop Connection to access to Active Directory, DHCP, SCCM and other servers/applications depends on work need.

Use Altiris Deployment Console & SCCM to deploy software applications, patching & updates depends on work need.

Work with Service Management Suite as a ticketing system to support user’s problems and issues.

Served as a second team leader and managing a team of four junior team members.

From May 2010 to January 2016 (5 Years 9 Month)

Stream Global Services a Company of Convergys:

Position: IT Operations

Location: 7 Abdel Hamid El Erayan Street Motamayez Zone 6th of October Cairo Egypt Stream Global Services was a BPO company acquired by Convergys through a definitive merger, with more than 37,000 employees in 22 countries in 50 contact centers; it managed more than 100 million voice, e-mail, and chat contacts a year.

Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member.

Provide a 1st, 2nd and 3rd level of support for 800+ users within 2 Cairo Sites, responsible for overall functioning and performance of the IT site server’s functions via ticketing system.

Working with Active Directory Servers, Printer & File Servers, DHCP, SCCM, WSUS, Symantec SAV\SEP\SCEP, PGP encryption and security patch updates.

Creating Exchange Mailbox Accounts and Registering Mails, NAB files, DLs, Recertify ID files, Remove & Recreate. NSF DB files on Lout’s Domino Server 7.0 for sites.

Assist to Network Operations, Network Engineering, Desktop/System Engineering, and Telecom by supporting internal and external networks, e-mail systems, Internet communication and telecommunications as needed for any local issues as necessary.

Monitoring Cairo sites infrastructure servers’ devices (CPU, HDD, Memory) via Orin (Solar winds) solution + act accordingly if any alarms show up.

Train New IT support members for current or implemented work activities and Give them a complete overview of our infrastructure with Present help hand in their new tasks.

Discussing outages Reasons with clients and other teams through Conference Calls.

Applying operating system updates, and configuration changes, engaged in outage and 24/7 on-call support, Working with Cisco Switches in work environment

Adhere to company policy concerning formal process methodologies utilizing and strictly adhere to global change process for ITIL.

From January 2008 to April 2010 (2 Years 4 Months) Magrabi Agriculture:

Position: IT Support Specialist

Location: 13 Abdel Khalek Tharwat St. Downtown Cairo Egypt Magrabi Agriculture is one of the best fruits and vegetable growers and exporters in Egypt and one of the first to obtain GLOBALG.A. P

First support for all Work applications and all system administration problems.

Work with Active Directory and Group Policy and Managing Access to Resources with Managing and Give Permission.

Building with Install from Scratch and work with Windows Server 2003 / 2008 R2 and work with ISA Server 2006 as Manage and Making Rule for Users.

Configure and Work with Network Router and Wireless Connection.

From February 2006 to December 2007 (1 Year 11 Months) Nile Fresh Produce Processing:

Position: Technical Support Engineer

Managing Active Directory, ISA Server 2004, Administrating Exchange 2003

Analysis and Fix Computer Problem, troubleshooting, Installing, upgrading operating systems, update software, network printer and Support number of 80 users.

Managing user accounts and Make Manage for user Documents and Permissions. Academic Qualifications:

High Institute of Advanced Academy Year 2001-2005

Bachelor of Management Information System

Graduation Grad: Pass

Technical Courses and Certifications:

Certificate:

MCSE: Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure MCSE: Microsoft Certified Solutions Expert: Server Infrastructure (Windows Server 2012) MCSA: Microsoft Certified Solutions Associate (Windows Server 2008/2012) MCITP: Microsoft Certified IT Professional (Server Administrator on Windows Server 2008) CCA: Citrix Certified Administrator on Citrix XenApp 6.5 VCA-DCV: VMware Certified Associate - Data Center Virtualization ITIL Foundation Certified: IT Service Management Candidate registration number: 4465281.1068323

Honors: Certificate of Recognition on PCI Compliance by Convergys in July 31, 2015 Training Courses and Self-Study:

CCNA: Cisco Certified Network Associate in August 2007 at Yat Learning Center *Training*

Microsoft Virtual Academy: Microsoft Azure IaaS Deep Dive Jump Start *Training Course*

Microsoft Virtual Academy: Microsoft Azure for IT Pros Content Series: Virtual Machines

MCSA: Microsoft Certified Solutions Associate (Office 365) *Self-Study*

VCP5/6-DCV: VMware Certified Professional - Data Center Virtualization *Self-Study*

CompTIA Storage Plus *Self-Study*

EMCISA: EMC Information Storage and Management *Self-Study*

Diploma in Project Management Certificate by Alison in August 10, 2016 / Certificate Number: AC-276-*******

Amazon AWS Certified Solutions Architect - Associate online Course on May 1, 2018 / Certificate no: UC-R9A5IRE1 / Certificate url: ude.my/UC-R9A5IRE1 Microsoft transcript URL: https://mcp.microsoft.com/Anonymous//Transcript/Validate Transcript ID: 748590, Access Code: ahmed128

VMware *VCA-DCV* certificates status URL:

https://mylearn.vmware.com/portals/certification/?menu=authenticate VMware Authentication Code for VCA-DCV: 14824185-91DF-1D148B298B2B Alison Certificate check online: https://alison.com/cert/check/ MCP ID#3753340, VMware ID: VMW-01487230O-00479254, Citrix ID: CTX605486, Alison Certificate Pin Code: YWht

Technical skills:

- Installing, supporting & problem/troubleshooting of Windows Server 2003 / 2008 & R2 / 2012 & R2 including Domain Controllers, DNS, DHCP, and GPO’s, Printer & File Server.

- Microsoft Exchange Server 2010 / 2013 / 2016 and Office 365, Lotus Domino Administrator on Lotus Domino Server 7.0, Citrix XenApp 6.x and VMware vSphere 5.x, 6.x.

- Products plus using System Center Configuration Manager *SCCM* to do the same job with more Features to be used to support the production.

- Symantec Backup Exec 2012 Administration and Veeam Backup Server 9.

- Monitor and test system performance, prepare and deliver system performance statics and reports.

- Providing SW/HW solutions and upgrades for Desktop, laptops, servers.

- Installing, supporting & troubleshooting for all Microsoft operating systems with excellent experience on all MS-Office Products.

- Designed, installed, planned and maintained LAN & Network infrastructures for many big sites.

- All Anti-viruses, Anti-spam / Spyware.

- Ticketing Systems including Symantec Altiris, Service Management Suite and ZOHO web-based ticketing system.

- Symantec Products & Server Tools; Servers Hardware & Network Devices Telecommunications Devices like Avaya and Nortel Phones.

Personal Skills:

Organized, punctual, responsible, and work well in groups and have a strong work ethic, Hard worker and able to work with team, ability to work under pressure, Ability to adept with work needs, have good management skills use it with work, etc.

Language Skills:

Arabic: Mother tongue

English: Very Good (written, reading, spoken)

Personal Information:

Marital Status: Married

Military Status: Exempted

Having kids: 2 Daughters

Having a Car: Yes

Other info:

LinkedIn: http://eg.linkedin.com/pub/ahmed-mokhtar/11/134/83b Availability: I am Able to start Work after 1 months from Announcement

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