General Virtual Assistant
Resume:
RAFAEL AGUIRRE
******.**********@*****.***
SKYPE ID: PAXNORAFI
OBJECTIVE
My objective is to attain an engaging position which is optimal for personal growth and discovery. This includes working in a team-oriented environment as surrounding myself with likeminded individuals is a high priority.
SKILLS
Customer Service
Social Media Marketing
General Admin
EXPERIENCE
QUALITY ENERGY AUSTRALIA
(EXECUTIVE VIRTUAL ASSISTANT)
Mar. 2016 - May 2018
Analyzes electric data to promote cheap and clean energy to customers of Quality Energy using well researched annual data. I mainly focus on the analyzation and proposal creation.
VIRTUAL COWORKER / VIRTUAL ANGEL HUB
Oct. 2014 - Feb. 2016
Conducted online research for a variety of advertising and web-based clients as instructed by my clients. Primarily, I was asked to teach myself the principles of keyword research and backlink analysis for the purpose of search engine optimization (SEO) audits, analysis, and copywriting
EARLIER WORK EXPERIENCES
CONVERGYS BACOLOD(Graveyerd)
Sept. 2011 - May 2014
Technical Support Representative / IT Technician
FIRSTSOURCE SOLUTIONS LTD(Graveyerd)
Sept. 2009 - August. 2011
Planning Engineer – Processing internet orders for corporate business customers. Responsible for ordering the equipment of the customer, such as modems, routers and cables needed.
EDUCATION
E-COMMERCE(WEB DESIGN) – MAR. 2017
Institute of Manpower & Computer Technology
MY SKILLS
● Can perform tasks involving MS Word, MS Excel, MS PowerPoint, and Computer Aided Drawing
● Can do research using multimedia including the net ● Capable of troubleshooting circuits and systems
● Knowledgeable with things involving computers, electronics and communication systems
● Proficient in technical drafting
● Can speak fluently English, Tagalog and Hiligaynon dialects
● Can lead and influence others and can also work as a team member
● Can Lead a team
● Willing to work in different shifting schedules
● Has knowledge with different platforms such as Shopify , JIRA , Salesforce , Zendesk , Infusonsoft, Mailchimp,
● Social Media Managing (Facebook, Twitter, Instagram, etc)
● Background in ASANA and WIX for blogging
● Has Background with Magento, Amazon, Quickbooks, Xero, Woocommerce and Bigcommerce
● Can do designing through Canva and Pic Monkey
● Knowledgeable in SEO, Wordpress, Instapage, Leadpages and Click Funnels
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
SEO/SMM – More than 5 years of Social Media Management handling different Social Media Platform. Posting in Facebook, Twitter, Pinterest, Google Plus and Instagram. Plan Social Media Calendar on a monthly basis. Scheduled posts via Hootsuite, Social Sprout and Buffer. Did SEO Yoast for 2 years for Wordpress and keyword generation via adwords.
Project Management and Research – Managed different projects especially for Business Solutions for Saas companies. Researched different marketing strategies. Created different processes and knowledge based articles for a specific product. Research for different behaviors of leads and prospects as well as the target market.
Lead Generation/ Data Mining – Lead generation for different companies when I worked for b2b saas companies. Checked and studied about the website to oversee their needs. Checked the traffic, backlinks, average monthly visits, bounce rate and time on site. Generated leads that are prominent in the business and the companies.
Operational and Performance Management - 5 years of Customer Support and Technical Support in the BPO Companies for telecommunications company and insurance companies in the US, Canada and Australia. Also, I was a customer success manager that handles certain accounts. As a client relations officer/ customer success manager, it was my duty to check the needs of the clients. To be more proactive than reactive. I had to check their website from time to time and see if there are things to be updated and check their adwords if there are clicks or none.
Executive VA/ GVA - 3 years if being a VA. Did calendar management. Social Media manager. Blog manager. Did landing pages for the client for webinars, order forms and lead capture. Set up appointments and follow up call. Proof read blogs and upload them to the website. Confirmed appointments so that my client would be able to make sure that the clients that she had would show up. Maintain balanced schedule for my client. Look for travel accommodations and venue for events. Handles invoices for the clients and other VAs. Sent out Newsletter weekly.
People and Talent Management – Lead VA for more than 3 years. I handled 8-10 VAs. Made sure that deadlines are met. Covered for the VA. All around VA. Managed the team and the team needs. My client only talks to me and ask for the results and outcomes so it was my duty to deliver everything and be responsible for any action my VAs have done. Also, I have been an acting supervisor for a BPO company for more than 2 years. I handled 15 agents to meet their metrics.
Business Development – Cold calling and set up appointments for the inside sales to close the deal with. Generated leads and followed a certain sales cadence where to nurture the prospects. It was not a one-time contact but to email and call them until they set up an appointment.
Human Resource/ Recruiter – Recruits VAs and other workers for different clients. Screen them via interview and assessments. Profile them to a client and make sure that they have all the skills that are needed by the client. Responsible for payroll and invoices.
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