Management Manager

CAREER OBJECTIVE

HIGHLIGHTS

EMAIL

MOBILE

SKILLS

******.*****@*****.***

+91-988**-*****

KEY EXPERIENCE

• Data Centers Consolidation

• Infrastructure Design And Refresh Projects

• Software Development Projects

• Security And Compliance Projects

• Network Management & Operations

• Service Transition And Vendor Management

• Proficient In Collaborating Between Business Part- ners Customers, End-Users

• Excellent Team Player To Work With And Deliver

Quality Projects

• Lead Global IT Internal Service Desk Support

• External Customer Service Support On The Services Segment

• Program Management Support (PMO)

• MIS And Reporting

• Business Finance And Operations

PRACTICES

OVERALL - 18.2 YRS EXPERIENCE

• Operations & Operations Support

• MIS Reporting & Analytics

• Business Planning strategy

• Corporate Finance

• Business Finance

• Project Management & PMO

• Program Management

• Strategy & Transformation

• IT Service Delivery

• Telecom eTOM alignment

• Supply Chain,

• Hire to Retire,

• Order to Cash,

• Finance Accounts & Admin,

• IT Infrastructure,

• IT Hardware,

• IT Software Services

• Project Management

• Telecom eTOM

DOMAIN

• IT

• Telecom

• BPO / ITES

• Engineering

PEOPLE MANAGEMENT

Instrumental in setting up, lead and steer objectives to achieve goals for professional services organization with 320 FTES 30 Contract Employees 8 Matrix Management FINANCIAL GOALS

• 125M$ on IT Infra & Services projects and program delivery,

• 73M$ for 3 year period through hard and soft savings on process improvement programs. WORK EXPERIENCE

Tummyfill Solutions Pvt Ltd, Bangalore Period of work: Oct, 2015 to Present Position: Director –Technology and Business Management Solutions for functions Finance, IT, Legal, Engineering, HR. Responsibilities

1) Responsible for P&L Growth for functions

2) Business Operations Management

3) Client Onboarding Management, Customer Delivery Operations 4) Board Review and Shareholder’s Resolutions

Tata Communications Ltd (TCL Ltd), Bangalore Period of work: Dec, 2013 to Sep 2015 Position: Senior Manager – Program Management for Business Strategic projects aligning with eTOM framework Responsibilities

1) Global IT Projects intake governance & execution a. SDLC – Waterfall Framework

b. SCRUM Framework

c. Project Budget Management

2) Global Projects Demand Management

a. Business ROI validations

b. Resource Availability

c. System Architecture Impact analysis

TRAININGS & CERTIFICATION

• Quality-Green, Yellow belt certified

• ASPECT–eWorkforce Management

• HP 6 Sigma PDSA Certification

• HP Project Management PMP

• ITIL

• SAP Financial solutions

• Information storage management

(ISM)

• Advanced interviewing skills

• Speed of Trust

• Telecom eTOM

• Developing Global mindset

• Giving constructive feedback

• Impact through influence

• Managing interpersonal relation-

ships

• Team Effectiveness

• Time Management

• Straight Talk

• Business Writing

• Career Conversations

IT Infrastructure & Software Development Program/Project & Transformation Management with overall 18.2 years of IT experience. Instrumental in working on projects as Senior Project Manager on Complex S/W development Projects – Telecom Data Center Migration in Transformation, Application Deployment on Cloud, Medium and Large up to

$120M Programs on – Infrastructure, Software Deployment. Non IT experience 2 Years. 350+ people management.

• Achieve the highest professional efficiency in the chosen domain for self-development & satisfaction.

• Enable People, Process and tools to achieve top line growth for the organization.

• Strive for efficiency there by achieve delivery excellence with bottom-line financial goals to the business https://www.linkedin.com/in/suresh-gejji-86496056/ SURESH GEJJI

RESUME

3) Global Skill Profiling and Talent Management for TCL IT functions (Tech Delivery, Project Management, Solution Architects)

• Build Skill Framework

• Benchmark with SFIA – 4.0

• Evaluate Skill matrix

• Build career path navigation

• Skill Development & Enhancement

• Enable Talent Management

4) Global Resource Management Process and Tool Adoption 5) Business Planning - Drive IT Workforce Efficiency

• Cost of Workforce

• Cost of Delivery

6) Vendor/Partner Management – Delivery

• ROM, SOW

• User acceptance, CSAT

• Drive Efficiency by Cost [skills, delivery method], Billing,

• Program Delivery

7) Maximum Revenue Target Handled

• Direct Revenue Goal - 800K USD/year

EMC software and services Pvt Ltd - Jul-2010 till June 2013 - Manager Program Delivery

• Project management – (Infrastructure Management - Remote Services, VSD) virtual services delivery projects [Projects types Residency, Predefined, Custom Services]

• Resource Management operations for Americas 3600 FTEs Globally for 3 regions

• Business planning & Operations Management – P&L impact & growth 20m$ YoY 4 yrs

• People Management 320 FTE + 40 Contracts

Hewlett Packard Company, - Aug-2005 to Jul-2010 - Business Planning Manager

• Program Management & Governance PMO support

• Indirect Revenue Goal - 73m USD/3 years P&L

• Strategy and Transformation

• Business Planning and Financial Analytics (EDS acquisition & policy merger with HP)

• Drive Efficiency Programs & Projects (Cost reduction through process efficiency)

• Analytics and Marketing Intelligence (Warranty & Care packs, OOW) 24/7 Customer Private Limited - Nov-2003 till Aug-2005 -Work Force Management (WFM)

• Service level compliance to forecasted against actual

• Tracking on Schedules with adherence and limits

• Measures on utilization, agent occupancy, productivity, PERT

• Resource allocation 680 FTEs and utilization on seats 88% for 2 yrs Baghyanagar Solvent Extractors - Nov-2001 till Nov- 2003 -Technical Supervisor

• Manage the work flow diagram for Hydroelectric power plant

• Inventory and Total Quality Management

• Vendor Management

• Track the progress and senior management reporting

• Business Process Re-engineering

CORE COMPETENCIES

• Strategic Planning & Execution

• Full life cycle Project Management

• Transition of Key/Large Account

Management

• Project Scope Management

• Requirements gathering/Analysis

• Estimation & Pricing

• Negotiation & Closing Activities

• Customer Relationship Mgmt

• Delivery Management

• Risk & Compliance Management

• Resource Management

• Conflict Management

• SLA Management

• Change Management

• Startup operations

• Stakeholder relations management

• Business Process Re-engineering

• Vendor Management

• SDLC, SCRUM, LEAN Delivery

Management

• Product, Release Management

• Business / Corporate Finance

• Accounts payable, Receivables,

Credit trade

TOOLS

Clarity - CA, MS Project, e-Room, Oracle,

SQL/PL-SQL, Ms-Office, Ms-Access, MS-

Project, MS-Visio, Ms-Excel, Avaya,

Hyperion, SharePoint, CA-CLARITY,

NORTEL-Meridian. Meridian Max,

Genesys CRM, Call Center Pulse (CCP),

Call Center Analysis Tool (CCA), ASPECT

eWFM tool

EDUCATIONAL QUALIFICATION

Bachelors of Engineering

Mechanical Engineering

ACHIEVEMENTS

• Implementation of Best Practice Task Force across functions

• Escalation Management with Root Cause Analysis & Corrective action meth- ods

• Balance Score Card – Measure of business success for BU

• Reduced IT and Development costs

• Managed effective resource management of 3000 onsite resources and successful project delivery

• Allow overall resource utilization across global centers & Standardized reporting

• Increase utilization and efficiencies in the customer service centers

• Gain Economies of Scale

• Achieved 98% performance in meeting the staffing and schedule adherence

• Online data capture for End User Customer Satisfaction Survey

• Effective result achievement in six sigma Average Handling Time and End User Satisfaction survey - Black Belt Projects

• Mastered Work Force Management - Erlang C

• Highly refined organizational skills with the ability to anticipate future busi- ness needs

• Managed Global Utility Payment automation program for 1200 HP sites in 88 countries.

• Multiple Projects (Program) on cost saving to Business Units - 71m$ YoY P&L

• Program on HC efficiency ~ 5k HC globally in shared services function

• Program on supply chain Management (DAPU-Diagnostic Analysis on Parts Utilization)

• Program on Customer Self Repair (CSR) significant savings through self service

DECLARATION

I Suresh Gejji here by declare that all the information provided here is true to the best of my experience and knowledge. REGIONS HANDLED

[TEAMS, OPERATIONS, FINANCIAL GOALS]

AMERICAS, EMEA, MENA, APAC,

SOUTH AMERCIA NOLA

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