Meredith Seidman

ac54qo@r.postjobfree.com 770-***-****

***** ****** ****, *** ***, Temecula, CA 92591

SUMMARY

Dedicated IT professional with eight years experience of providing Tier I and II remote support to customers in a fast-paced environment. Attentive to customer needs and has excellent communication, documentation, and multitasking skills.

WORK EXPERIENCE

MedQuest Associates Alpharetta, GA February 2014 - May 2018

Help Desk Support Technician

Provided troubleshooting and remote support to over 900 customers via phone, email, and ticketing system with an average of 30-40 tickets/day worked or resolved, while ensuring that the customer issues were addressed quickly and with follow-up

Assisted with the workflow of radiology scans, from the initial images to the radiologist’s dictation and report, using the programs Amicas PACS and 3M ChartScript

Created and administered user accounts, group access, instant messenger, and fax access using Active Directory

Created documentation on program operations and administration procedures for both internal and external use

Peak 10 Data Center Solutions Norcross, GA 2009 - 2014

Technical Assistance Associate

Performed hardware and software installs on computers, and Cisco and Fortigate firewalls, switches, and routers, as well as other IT equipment

Created VMs and installed Windows and Linux operating systems and complementary managed services such as patch management, anti-virus software, and SNMP monitoring

Created and updated documentation for common procedures such as how to use certain computer software programs

TECHNICAL SKILLS

Certifications: CompTIA A+, Microsoft 98-349, CompTIA Healthcare IT Technician

Operating Systems: Windows 7, Windows 10, Windows Server 2008 R2

Mobile: iPhones, Android, VMware Airwatch

EDUCATION

Gwinnett Technical College Lawrenceville, GA December 2009

Associate of Applied Science Degree, Computer Information Systems

University of Georgia Athens, GA December 2006

Bachelor of Arts, English

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