Desktop Support
Resume:
Meredith Seidman
************@*****.*** 770-***-****
***** ****** ****, *** ***, Temecula, CA 92591
SUMMARY
Dedicated IT professional with eight years experience of providing Tier I and II remote support to customers in a fast-paced environment. Attentive to customer needs and has excellent communication, documentation, and multitasking skills.
WORK EXPERIENCE
MedQuest Associates Alpharetta, GA February 2014 - May 2018
Help Desk Support Technician
Provided troubleshooting and remote support to over 900 customers via phone, email, and ticketing system with an average of 30-40 tickets/day worked or resolved, while ensuring that the customer issues were addressed quickly and with follow-up
Assisted with the workflow of radiology scans, from the initial images to the radiologist’s dictation and report, using the programs Amicas PACS and 3M ChartScript
Created and administered user accounts, group access, instant messenger, and fax access using Active Directory
Created documentation on program operations and administration procedures for both internal and external use
Peak 10 Data Center Solutions Norcross, GA 2009 - 2014
Technical Assistance Associate
Performed hardware and software installs on computers, and Cisco and Fortigate firewalls, switches, and routers, as well as other IT equipment
Created VMs and installed Windows and Linux operating systems and complementary managed services such as patch management, anti-virus software, and SNMP monitoring
Created and updated documentation for common procedures such as how to use certain computer software programs
TECHNICAL SKILLS
Certifications: CompTIA A+, Microsoft 98-349, CompTIA Healthcare IT Technician
Operating Systems: Windows 7, Windows 10, Windows Server 2008 R2
Mobile: iPhones, Android, VMware Airwatch
EDUCATION
Gwinnett Technical College Lawrenceville, GA December 2009
Associate of Applied Science Degree, Computer Information Systems
University of Georgia Athens, GA December 2006
Bachelor of Arts, English
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