Customer Service Representative

Professional Summary

Skills

Work History

Education

Certifications

EBONY BROWN

***** * ********* **** **, Maricopa, AZ 85139 (H) 602-***-**** **********@*****.*** Qualified Customer Service Representative with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Highly ambitious with background in sales. Enthusiastic team player. Ability to efficiently manage multiple projects across multiple clients with grace and a contagious can-do attitude. Assertive self starter.

Transparent verbal and written communication style that leads to candid, strong and positive relationships with even the most difficult clients.

Victims Advocate 05/2013 to 07/2017

Maricopa County Sheriffs Office – Phoenix, AZ

Being able to assist, and escort multiple victims of various crimes to their initial appearance court hearing and manage their case along their journey throughout future court proceedings. Assisting up to 10 victims in person daily, and up to 70 victims over the phone daily. Being able to offer services, and programs to each victim, and their families was a main priority as well.

Behavioral Health Assistant 02/2010 to 03/2013

La Joya Community High School – Avondale, AZ

Having the patience, and skill to oversee and care of varying levels of mentally and physically disabled clients (up to 10 clients at a time) Assisted clients with activities of daily living which include, but are not limited to the following: hygiene, coping skills, socializing in order to develop skills necessary to re-enter mainstream society with confidence, administered medication and used negotiation and mediation skills to de-escalate situations when clients behaved aggressively, while being mindful and understanding of their needs.

Customer Service Representative 03/2004 to 01/2010 Fredericks of Hollywood – Phoenix, AZ

Placing orders for merchandise, and to deal with customers concerns, and complaints on a daily basis. Each day being able to handle anywhere between 150 to 200 calls was expected. Having a keen sense to detail and ability to multi-task in a fast paced environment are instrumental skills in this position. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Helped drive sales goals and achieve monthly quotas. Associate of Arts: Psychology 2013

University of Phoenix - Tempe, AZ

Graduated with 3.7 GPA

Continuing education in Psychology

References

Victims Rights Representative

Kathy Checchi 623-***-**** Commander MCSO Professional Belinda Ray 623-***-**** Special Needs Instructor Professional Monica Carouthers 713-***-**** Manager North America Oil and Gas Manager Personal