CATIA WASHINGTON

*** ***** ** *** *** hackensack,nj 07601 – 201-***-****– CATIAWASHINGTON @AOL.COM

Objective

To obtain a rewarding position where my interpersonal and customer friendly skills can be utilized

Experience

CITY CARRIER ASSISTANT,

UNITED STATES POSTAL SERVICE, New Jersey

January 2015 – Present

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Hold mail for customers who are away from delivery locations.

prepared mail for distribution.

Trained new employees.

Provided safety and security to new employees while delivering mail together.

Monitored street and office accuracy times.

Report all incidents and accidents.

Work outdoors in adverse and extreme weather in a fast paced safety focused envirnoment.

Exprience working various shift lenghts. A nd timed in order to meet the mission safely, without incidents.

General familiarity with postal laws, regulations, products and geography of areas.

Work with different cultures.

Resloved any postal issues while on the street delievering.

Remained alert at all times while on the street.

Working with other co workers to create a safe and functional team.

Return to the post office with mail collected from homes, businesses, and public mailboxes.

Sign for cash-on-delivery and registered mail before leaving the post office.

Practical solutions to customers problems.

Sort mail for delivery, arranging it in delivery sequence.

Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.

Leave notices telling patrons where to collect mail that could not be delivered.

Return incorrectly addressed mail to senders.

Answer customers' questions about postal services and regulations.

Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.

Provide customers with change of address cards and other forms.

meet and greet different people from different backgrounds and behavioral patterns.

ability to teach others.

Make decisions and act quickly under pressure.

Work well under pressure.

Secured certified mail package etc.

Record address changes and redirect mail for those addresses.

Turn in money and receipts collected along mail routes.

VISITOR ASSISTANT

NATIONAL PARK SERVICES, New York, NY

June 2014 – December 2014

Provide current and accurate information to visitors concerning the National park service area and other surrounding area of interests.

Processed and data entering and issuance of documents.

Deals with a high volume of personal contacts while maintaining a professional demeanor.

Request information from customers in regards to their visits.

Gathers information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.

Collecting and reconciling funds.

Provided current and accurate information to visitors concerning the NPS area and other surrounding areas of interest.

Site literature transcription.

Created word document transcriptions of exhibits area, site brochures, site files/documentations that are not readily available in easily editable format.

A high volume of personal contacts while maintaining a professional demeanor.

Gathers information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.

Maintains necessary accountability records. Create informational materials to post in public viewing areas. Prepares responses to requests for information.

Provided current and accurate information to visitors concerning the NPS area and other surrounding areas of interest.

Assist with management and logistical support during special events.

CALL INTAKE DISPATCHER

TRANSCARE, Brooklyn, NY

November 2013 – June 2014

Answers all inbound phone lines promptly and courteously while providing superior customer service.

Enters transports, patient demographics, medical history and billing information into the dispatch system to setup transportation arrangements for trans care clients.

Reviews and completes required filters in the dispatch system as required.

Completes all necessary documentation pertaining to specific contract needs.

TELLER

Wells Fargo, Manhattan

February 2013 – July 2013

Processed customer transaction efficiently and effectively.

Assisted with vault operations.

Provided prompt, courteous service to customers.

Worked well as a team member and assisted manager with special projects.

Processed payment.

Insisted customers with questions about their accounts.

Deposited checks.

Answer inbound calls as well as assisting customers wanted specific products.

Helped customers with their financial needs.

Computer related work.

Education

High School Diploma

Bishop Loughlin Memorial High school, Brooklyn

June 2010

References

References are available on request.

Contact this candidate