Customer Service Electrical

BERNARD R DICKENS II

*** **** ****** **, **********, DC 20002 (H) 202-***-**** *******.********@*****.***

Professional Summary

Self-assured individual well-trained as a Technician Apprentice. Smart and committed with a terrific skill set. Looking to

tackle new challenges with a telecommunication / Security organization.

Skills

Extremely organized Team leadership

Conflict resolution Interpersonal and written communication

Self-motivated

Strong verbal communication

Work History

Security Technician 1 01/2018 to Current

Veritas Consulting Group – Washington, DC

Answer service calls for the clients needs that includes installing security camera's, card reader's,door contacts and motion

detectors. Trouble shoot any issues and replace and repair any problems. Monitor all of the security equipment to make

sure it is working properly.

Special Police Officer 02/2015 to Current

Gold Shield – Suitland, MD

Responded to calls in both routine and emergency situations.

Processed and logged accurate and detailed incident reports.

Unlocked rooms and suites for authorized contractors.

Prevented crimes through careful observation and investigation of suspicious and unusual behavior.

Monitored alarm systems to detect any unauthorized entries into protected areas.

Deli Clerk 11/2017 to 04/2018

Harris Teeter – Washington, DC

Maintained an atmosphere of enthusiastic customer service.

Lifted and maneuvered boxes weighing up to 50 pounds.

Cleaned walls, fans and drains in bakery coolers, display cases and work area.

Managed bar inventory, restocked supplies and placed orders.

Mechanic Helper 11/2012 to 04/2014

Gelberg Signs – Washington, DC

Followed company procedures to maintain work environment in a neat and orderly condition.

Monitored inventory and reported items to be restocked for each job.

Accurately read, understood, and carried out written instructions.

Read work orders to prepare for machine setup.

Rebalancer 10/2014 to 02/2017

Capital Bike Share – Washington, DC

Responsible for keeping truck clean before and after shift,driving safely throughout the city,pickup damage and stolen

bikes also rebalance bikes at the different docking stations in the area for the customers.

Electrical Helper 04/2005 to 10/2012

Light Tech – Fairfax, VA

Installed new electrical components, fixtures and motors.

Assisted with electrical installations, including lighting and smoke detectors.

Adhered to all relevant electrical and building codes for each job.

Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Education

High School Diploma 1986

Mckinleytech - Washington DC

Certification: Telecommunication 2017

United Planning Organization work force Institute - Washington DC

Telecommunication Certifications through C-Tech

Bicsi certified .

Affiliations

Member, United Planning Organization, 2017 to Current

Certifications

Bicsi Certifications : C-Tech

Network cabling copper based systems

Network cabling Fiber optics

Telephone Systems VOIP

Smart Home Technology

Boardband Professional

Additional Information

Able to terminate cat 5, Cat 5e and cat 6 shielded or unshieled 4 twisted pairs using RJ45 connectors.

Furthermore able to terminate Fiber Optics with ST and SC connectors also with Coaxial cable either

with a British Naval Connector ( BNC) or the F type connector .

Contact this candidate