Customer Service Representative

Nicole Suttman

*** ****** **

Crittenden, KY ****0

859-***-**** Cell

*.********@*****.***

OBJECTIVE

A position as a Customer Service Representative

SKILLS

- Ability to effectively multitask in a challenging environment.

- Able to show compassion and understanding.

- Accustomed to working in fast paced environments with the ability to critically think and handle clients professionally.

- Work well independently with little to no supervision or as part of a team.

- Excellent verbal and written communication skills.

- Goal and detail oriented, fast learner, strong organization skills

EDUCATION

Brown Mackie College, Ft. Mitchell, KY

Certificate, Practical Nursing

Attended from Jan. 08- Dec. 08

Larry A Ryle High School, Union, KY

Diploma

Graduated 2003

WORK EXPERIENCE

Corps Team/Duke Energy

Call Center Customer Service Representative (April 18-July 18)

Receive incoming calls in regards to outages, billing inquiries and other services offered.

Navigate through multiple computer programs, screens and phone lines while maintaining a customer focused mindset.

Data entry

Staples Call Center

Ops Support Customer Service Representative (Aug 15-May 16)

Inbound and outbound calls in regards to customers’ orders that have been damaged or delivered incorrectly

Communicate with customers, drivers, delivery centers and others via phone and email

Work with multiple computer programs, screens and multiple phone line system

Data entry

Kumon North America, Hebron KY

Customer Service Representative/ Data Entry Specialist (Sep 13-July 15)

-Inbound and outbound phone calls

-Navigate through multiple computer programs, including SharePoint, Excel, OneNote, and Microsoft Word.

-Communicate with parents and instructors via phone and email communications

-Accurate and precise data entry

-Technical support

Convergys, Erlanger KY

Customer Service Representative (April 13- Aug 13)

-Data Entry

-Navigate through multiple computer programs

-Provide customer service in a fast paced call center environment

Contact this candidate