Manager Sales

Ahmed Shah

Food & Beverage Manager - Holiday Inn LaFant Plaza

Gaithersburg, MD 20882

*******************@*****.*** - 240-***-****

WORK EXPERIENCE

Food & Beverage Manager

Holiday Inn LaFant Plaza - 2014 to Present

All liquor brands, beers and non-alcoholic selections available to Room Service.

• The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

• Designated glassware and garnishes for drinks.

• All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

• Daily menu specials, 86'd items.

• Guest room layout, locations and room numbers/names.

• Manual system procedures.

• Daily housecount, arrivals/departures, VIPs.

• Scheduled in-house group activities, locations and times.

• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

• Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager.

• Requisition linens/skirting required for business and assign staff to transport such to Room Service.

• Ensure that assigned staff has reported to work; document any late or absent employees.

• Coordinate breaks for assigned staff.

• Assign work and side duties to staff in accordance with departmental procedures.

• Communicate additions or changes to the assignments as they arise throughout the shift.

• Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies.

• Inspect table/set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.

• Ensure that all orders are delivered within designated timelines.

• Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.

• Organize, coordinate, direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

• Document pertinent information in department log book.

• Complete all paperwork and closing duties in accordance with departmental standards.

• Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor. General Manager

Dirty Martini Restaurant - 2011 to 2014

Director of Sales & Catering

Michael Romeo Group - 2004 to 2011

Oversaw the management of restaurant & lounge premises and managed all repairs and maintenance, inventory and supplies. Supported restaurant operations when necessary, including opening and closing procedures including: cash outs, closing down registers, and running reports. Created schedules for all relevant departments and staff including: restaurant & lounge operating hours and departmental operating hours, security, bar staff, cocktails and bar backs/bussers.

• Negotiated pricing and costs with food, liquor companies, radio stations, advertising agencies, etc.

• Supervised Catering

• Prepare menus and food within the guidelines issued

• Assist Chef in managing the food and beverage provisions for functions and events to include: negotiating contracts with customers, planning menus based upon customer contract requirements

• In absence of the Chef, responsible for overseeing the management of facilities, e.g. checking event bookings and allocation of resources/staff

• Maintained petty cash and reporting of petty cash use.

• Participated in all business renewal programs and assisted in the creation of all traffic building promotions.

• Implemented new systems policies and procedures as needed in support of company's growth.

• Maintained high standards throughout the restaurants premises and by all employees.

• Organized, coordinated, planned and promoted functions including: private, corporate, charity, public and university events.

• Managed safety and security procedures for patrons, staff and all alcohol board regulatory commission.

• Meet regularly with staff on both a group and an individual basis for performance reviews.

• Managed the marketing department budget and delivery of all marketing activity within budget.

• Managed all online marketing, website updates, radio marketing, email marketing, weekly promotions & market research.

• Booked parties and special events for the facility and managed in-house events such as happy hour catering banquets, and special parties

• Strategic relationships with major D.C media accounts

• Strong personal relationship & ties with key media outlets

• Work with marketing and sales departments to create promotions

• Work alongside product development team to incorporate promotions after product is complete.

• Develop and launch discounts, samples, gifts, rebates, coupons, sweepstakes, and contests

• Determine length and timing of promotions.

• Market promotions to various businesses.

• Use social media sites such as LinkedIn, Twitter, and Facebook to promote discounts and coupons.

• Create, review, approve, and revise copy of promotional material

• Keep tabs on food cost, waste and employee hours, doing their best to optimize profit for their company and create the best dining experience possible for customers. EDUCATION

Bachelors in Business Administration

University of Maryland - College Park, MD

2008

ADDITIONAL INFORMATION

Resourceful and motivated operations leader with consistency of providing ongoing top performance. Demonstrated ability to achieve sales goals by utilizing skills in customer service. Highly skilled in managing budgets, marketing department, media, and staff.

COMPETENCIES: Regulatory Compliance, Customer Service, Sales Quotas, Organization, Team Training & Supervising, and Marketing/Promotions. POS, SalesForce, Sales Genie, b2b sales. Tips Certified, and ABC Managers License

Fluent in English, Urdu, and Hindi Languages.

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