Engineer Microsoft Office

Steve Tarony NOC Engineer / Network/Application Technical Support *****.******@*****.*** Tel: 857-***-****

Knowledgeable NOC Engineer with over nine years’ experience securing information and maintaining network performance. Highly-trained and experienced in working independently to assess test and remedy network issues. Strong communication and troubleshooting skills.

Areas of Expertise

• Cloud computing expertise

• Network monitoring

• Performance optimization

• Documentation

• Process improvements • CCNA certification

• Ticketing proficiency

• Customer service

• Analytical mindset

• Team player

Hardware: Cisco routers and switches, PIX firewall, Checkpoint firewall, Enterasys Dragon IDS/IPS, Extreme Network switches, Nortel VPN, Net scout probes, sniffers, F5 BigIP load balancers, Bluecoat network appliances, terminal server and out of band switches.

LAN /WAN Technologies: Gigabit Ethernet, Power over Ethernet, ISDN, VLAN, ATM, 802.11 WLAN, FDDI, STP WAN Technologies: MPLS, T3, Frame Relay, ATM, HDLC, PPP, HSSI

Network Protocols: TCP/IP,Routing Protocols: BGP, OSPF, EIGRP, RIP Applications: IBM Tivoli Net View, Net cool, HP Open View, Cisco Works for Switched Internetworks, What's Up Gold, Solar Winds, Enterasys Net Sight, Nagios, MRTG, Ethereal, Cacti, Wire Shark, Network Instruments Observer, SNMP, security, VPN, firewall, Internetworking, Enterprise, Telecommunications, Visio, DNS, bind, gated, Unix, Cisco Call Manages, Unity 4 Cisco IP Communicator.0x, IP Telephony Gateways (SRST), Wireless Voice, for Enterprise, Large Scale IP telephony projects

PROFESSIONAL EXPERIENCE

NOC Engineer

Merck Pharm

Jun 2008 – Present

• Monitored network performance and uptime and responded quickly to incidents.

• Coordinated disaster response plans with department management.

• Upgraded system hardware and managed documentation.

• Oversaw numerous projects simultaneously within budgetary restrictions.

• Collaborated with engineers and project managers regarding parameters of client projects

• Maintained and upgraded network hardware.

• Documented system issues and all team actions.

• Updated policy procedure and troubleshooting guidelines.

• Kept system at maximum uptime through proactive oversight and scheduled maintenance.

• Suggested improvements to hardware software and monitoring protocol.

Nortel Networks - Noc Engineer

Feb 2003 – Mar 2008

Responsible for frontline network monitoring of a Nationwide 250+ Nortel router network,Phone support of global IP/Internet with “Nortel Networks” products, Centillion Switches 5000 BH Platforms, Nortel Ethernet Switches, Baystack 301, Layer 3 switches, Passport including design and fault isolation Monitored HFC network, LAN City head end modems, (X.25, frame relay), Cisco routers, Bay Networks hubs and switches, HTTP, FTP, SMTP, POP3 and other back-end servers for broadband product, Handled frame relay circuit outages with circuit provider and LEC, Engaged internal support for both LAN and server issues (NT, Exchange, Terminal Servers, and Billing Systems) Utilized monitoring tools such as, HP Open View, Netrix and Optivity (Nortel Networks Monitoring Tool) Support and Change Control Coordinator Analyzed Remedy ticket data through statistical process control (SPC)•Created reports of SPC data with Microsoft Excel and PowerPoint Presented SPC data on MTTR NOC performance

EDUCATION & CREDENTIALS:

BSEE- Wentworth Inst Of Tech 1992

(MCDST)Microsoft Office Specialist (MOS),CompTIA A+,BSCS: WIT

References: Provided upon request.

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