Software Engineer Support
Resume:
Subhasis Dey Current Location : Phoenix, AZ,US
Cell: 602-***-**** email: ********.*******@*****.***
Experience Summary
Highly talented professional currently working in Infosys Ltd having experience of 9 years 10 months in the following areas :-
Development in IBM Mainframe.
Development in COBOL.
Development in CA-GEN/CoolGen tool.
Production Support, Incident Management, Problem Management.
Practice and facilitate Agile, Dev-ops, Kan-ban methodology for project implementation.
Execute Disaster Recovery exercise.
Legacy Modernization and Reverse Engineering.
Excellent Communication and Client interaction skill, anticipating client need and providing solution.
Technical and Leadership Strengths -
Worked extensively in JCL, DB2, VSAM,COBOL, Easytrieve, SORT, Cool gen (CA-Gen).
Experienced in Agile, Dev-ops, Kan-ban, and Waterfall methodologies.
Outstanding technical expertise and excellent analytical skills.
Quick grasping power and zeal for learning new things.
Experienced in Critical Operation and support and Dev-Ops.
Flexible in working in shift including weekends and holidays.
Flawless client management and leadership skills.
Excellent communication skills summed up with good professional speaking abilities as well written skill with a nice way of representation.
Driven by new challenges and adept at adapting to any cultural and business environments.
Skillful at analyzing the organization's requirements and identifying loop holes.(Provided 150k $ of savings in terms of Mainframe job execution CPU usage and storage cost).
Currently handling a team of 11 team members.
Worked on preparation of yearly work-load metrics and proposal of team structure and continuously helping Leadership and company yielding the revenue.
Continuously understanding the complexity of system and suggest for addition of new resources based on need.
Document maintainer, First level of contact for Master Service Agreement Compliance team for Monthly Audit Report, Billing, SOX reporting.
Awards and Accomplishments –
Awarded Accenture Celebrating excellence Award in for outstanding performance in 2010.
Awarded Infosys Most valuable Player award in 2015.
Technical Skills
Primary skills
Operating Systems
Z/OS, WINDOWS
Languages
COBOL, JCL, C, Easytrive, REXX, CLIST, CoolGen
Databases
VSAM,DB2
Tools & Utilities
TSO :-Change-man (Version Controlling), SORT, FileAid, OMVS (Unix Shell),MQ, SFT, NDM, XCOM.
Database :-IBM Data Studio, SPUFI,BMC Catalog Manager, IDAA
Scheduling Tool :-CA-JOBTRAC, Control-M
Ticket Monitoring and other Tracking Tool :-
Service-now, Manage now,IBM Clear Quest, HP QC for defect Tracking,Info-man,Rally
Debugging Tool :- Expeditor, DTF
Other :-Micro-focus Relativity Modernization Workbench
Manage-IT
Subsystems
CICS, TSO
Domain Knowledge
Banking & Capital Market,Credit Card, Payments, Fraud and Financial Crime Prevention, Anti money laundering, Compliance, Freight and Logistics, Transportation Services, Pricing and Rating, Health-Care.
Secondary skills (Training)
Java/Other Languages
Java Basic, Spring Basic,Hibernate Basic, Python
Web
HTML,CSS,Bootstrap,Javascript,ReactJS,Redux,REST,SOAPUI
DB
MySQL, Mongo-DB
Key Projects in Infosys Limited
Project with Client: World's one of the Largest Credit Card company
Name of the Company: Infosys Technologies Ltd.
Duration: Feb ’12-Till Date
Technology : Mainframe, Java, .NET
Global Fraud Prevention,Compliance,Authentication and Anti Money Laundering Application
Global Fraud application is a large application which comprise of number of different applications. Whose individual responsibility is to prevent Fraud,Anti money laundering and protect company's Brand value and reputation. Along with to comply with the US government regulated standards to avoid financial penalty due to Non-compliance.
WWCAS - Worldwide Credit Authorization System:-
WWCAS or CAS is a Global Transaction Processing System servicing the Client's card business and providing risk management. It is company's most mission critical system. Encompassing On-line, Real time and batch processing, WWCAS applications are developed and maintained in CASTPF (Transaction Processing Facility) (On-Line),CASMVS(Off-line). In total there are around 5000 Mainframe Jobs in CAS portfolio, most of which run daily basis or based on file triggered, some run on weekly schedule, some runs on Monthly schedule and very few on Yearly basis.
Current Dev-ops Roles and Responsibility in project:-
Development Roles :-
Activities being performed being a developers
Follow Agile methodology and practice for executing and implementing the project.
Attend program increment, Requirement gathering and envisioning calls with client.
Involving into Requirement Analysis and Estimation Preparation Activity.
Coding Using COBOL, JCL, DB2,VSAM.
Coding of Cobol-DB2 External Stored Procedure, which are being invoked by online system to fetch data from back end DB2 databases.
Schedule Design and Coding of Job execution, adding the Predecessor and Successor Dependency by Control-M tool.
Modifying Existing JCL to support the modifications in Current Batch Programs.
Preparing and executing the test scripts.
Unit testing the Code.
Involving into Peer Review.
Conducting code walk through(Show and Tell meeting) with the client and fulfilling client’s additional requirements on code level.
Involving into System Integration testing and Performance testing.
Logging the test details & defects on quality center.
Responsible for code implementation and installation.
Provide warranty support for the recent sprint releases.
Conducting Knowledge Transfer to the new comers in Team.
Preparing Knowledge Sharing document, All in one Trackers,Run-book for future reference.
Production Support/Operations Role :-
Monitoring and Working on Support Issues and permanent Resolution -
Our team comprises of both development and support activity. Below are the roles we perform as part of Production Support Activity.
24*7 Monitor and Accepting and Triaging Support tickets.
Provide night shift based on project need.
Join the Bridge Call with other application for High severity business tickets for which there are huge customer and financial impact, and restore the issue within SLA.
Resolving job abend and make system Up and Running.
Root Cause Analysis for the frequently occurring job abend.
Root Cause analysis of the issue raised by business team and provide resolution .
Provide the permanent fix for the ticket or provide suggestion if it requires Code-fix or data-fix as a part of Kanban story.
Providing Cost saving ideas/Demand Management ideas which could improve performance of the process and reduce Cost of the running application,such as reducing cpu utilization, storage cost reduction.
Creation of automated tools using REXX/CLIST to reduce manual effort.
Preparing data extraction Report based on Client Request by Running High Complex SQL Query.
Monitoring the System Upgrade emails from Infra team, and take p reventive action for any upcoming outages (e.g. Holding batch Jobs) and join the post implementation validation call to confirm system stability or any issue.
Coordinating with security team who install security patches to fix the vulnerabilities and do application validation once activity is completed.
Executing annual Disaster Recovery excercise.
Disaster Recovery Planning and execution.
Every year Disaster Recovery planning or DR exercise is being performed to make sure Mirror system would be able to provide same support if the Primary system would go down in any worst circumstance, thus Business Continuity would be possible.
All application must always have non-expired DR plan. Team responsibility is to prepare and maintain of Disaster Recovery plan and make sure the plan won't expire.
All team must update the DR Exercise and Test Cases and get it approved by Leadership and DR Team.
On the day of actual Disaster Recovery exercise, Team will execute the DR Test Cases which is mainly running the Batch jobs in Mirror system and compare the output with Primary system and make sure both are same. Get the DR Exercise result approved by all stake holders and DR Team within SLA.
Involvement in Additional Skills and Technology:-
As the current applications are hosted on Distributed as well as Mainframe. As a support Analyst have additional exposure to below technology areas.
IBM Linux WAS Sever (High Level Log Analysis, JVM Start, Stop, Recycle).
JBOSS V-Cloud Server (High Level Log Analysis, IAAS Start, Stop, Recycle).
Windows Servers and V-Cloud for windows (Log Analysis, Server Start, Stop, Rebooting).
Restarting Windows Batch jobs.
Circumvention of JVM out of memory issue.
Circumvention of high server space usage issue.
Additional Responsibilities:-
Leading a Team of 11 team member [onshore + offshore]
Pursuing the role of a Defect Preventer in Team.
Creation of Client Presentation and Report for Weekly, Bi Weekly and Monthly
Working as a Configuration Controller of the team.
Anchoring the Intra Team project quality audits.
Anchoring the Defect Prevention and Brain Storming Meeting.
Key Projects in Accenture Bangalore
Project with Client: One of Worlds Largest Courier Comp(USA)
Name of the Company: Accenture Services Pvt. Ltd.
Duration: Jun ’09-Jan ‘12
Technology : Mainframe, Cool-Gen
Client was one of the largest Logistics Company in the world headquartered in United States. They delivers more than 15 million packages a day to 6.1 million customers in more than 220 countries and territories around the world. Our areas of focus was Pricing and Rating Application. Pricing & Rating is one of the most critical domains in Supply Chain Solution. Based on this rating interface the Rates for a shipment is being calculated.
Responsibilities:-
Coding Using COBOL, DB2.
Coding using Cool-Gen tool.
Involved into Requirement Analysis and Estimation Preparation Activity.
Involved into Preparation of Technical Design Diagram.
Designing of New Interfaces with CA-Gen to support new amendment in P&R application.
Preparation of New JCL to Run Newly created Batch Programs.
Modifying Existing JCL to support the modifications in Current Batch Programs.
Preparing and executing the test scripts.
Unit testing the Code.
Involved into System Integration testing and Performance testing.
Involved into Production Support activities, Solved Support tickets within the SLA Norms.
Involved into on call support and Production Job Monitoring activity.
Involved into Peer Review.
Involved into Knowledge Transfer activity for the new comers in Team.
Preparing Knowledge Sharing document on Pricing & Rating area and Developing Assets which would be reused in Project for future purpose.
Project with Client: One of largest Health Insurance company(USA)
Name of the Company: Accenture Services Pvt. Ltd.
Duration: Jan ’09-Jun’ 09
Technology : Mainframe
Tool Used: Micro focus Relativity Modernization Workbench
Operating System: Windows
Client is a non-investor-owned mutual insurance company that operates the Blue Cross and Blue Shield Plans in Illinois, New Mexico, Oklahoma and Texas. With about 13 million members in its health plans, they are the largest non-investor-owned health insurance company in the nation and the fourth largest health insurer overall.
Responsibilities:-
The Project was on Legacy Modernization. HCSC wanted some of their application to be converted from Cobol-CICS programs to GUI based version.
The tool Relativity Modernization Workbench was used to Read the Program and extract the flow of the Program and represent it in Graphical manner.
Involved into Analysis of COBOL Batch Programs, Cobol-CICS Online Programs and extracted the Business Rule implemented inside the Program.
Involved to make the Reverse Engineering process successful and completed the Requirement Gathering part of SDLC.
Career Profile
Jan 2011- till date: Technology Lead. (Infosys).
September 2009-Jan 2012: Software Engineer/Senior Software Engineer (Accenture).
September 2008-August 2009: Associate Software Engineer (Accenture).
Education
Degree and Date
Institute
Major and Specialization
Percentage
/CGPA
Bachelor of Engineering
Jadavpur University
Printing Engineering
7.6
Higher Secondary
West Bengal Council of Higher Secondary Education
77.7%
Secondary
West Bengal Board of Secondary Education
84.4 %
Personal Details
First Name:
Subhasis
Last Name:
Dey
Mobile Phone:
Work Phone:
Present Address:
17440 N Tatum Blvd, Apt 323,
Phoenix, Arizona,US,85032
Email:
Primary- ********.*******@*****.***
Secondary - ***********.*******@*****.***
Permanent Address:
C/O: Swapan Kumar Dey
Banamalipur(East,Near Five star Club),
P.O: Barasat, Dist: North 24 PGS
Kolkata : 700124,West Bengal,India
Passport Valid Till: 20th Feb 2028
Work Permit : H1B
Date of Birth: 12/16/1986
Marital Status: Married
I undertake that all information provided by me in this resume is correct as per my understanding, knowledge and beliefs and originals shall be made available on request.
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