Customer Service Manager

TATIANA PEDROSA

***** ***** *****, *****, ******* (H) 813-***-**** *******.*.*******@*****.***

Dear Hiring Manager,

Over the course of 5 years, I have built a successful career in Cosmetology. I believe that the knowledge and skills I have developed during that time would serve me well in transitioning to the role of service desk analyst.

During my career, I've developed a number of important skills that will help me succeed in this new role. I am a proven leader with a strong record of exceeding goals and expectations, and special expertise in customer service. My experience and educational background have prepared me for this career move and some key proficiencies I can bring to this role are:

Communication skills

Retail and sales promotions Training and recruiting Team development Organizing skills

My attached resume further highlights the attributes that I would bring to this position. I am confident that I can make an immediate positive contribution and help achieve its organizational goals.

Thank you for your time and consideration. I am looking forward to speaking with you further regarding this position.

Sincerely, Tatiana Pedrosa

TATIANA PEDROSA

11542 Donna Drive, Tampa, Florida 33637 (H) 813-***-**** *******.*.*******@*****.***

PROFESSIONAL SUMMARY

Seeking out new opportunities in a new field. I am a marketing-conscious Assistant Manager offering a background in retail. Engaging and pleasant personality with the ability to recruit, train and coach new employees to successfully promote the company's brand and services. I am excellent with issues and conflict resolution skills with more than 4 years of experience. Highly effective and knowledgeable in providing outstanding guest satisfaction. Friendly and reliable customer service professional skills in achieving sales targets in high-end merchandise environments. I am also reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience. I adapt quickly and familiar with multiple POS systems.

SKILLS

Issue resolution

Recruiting and interviewing Customer service Computer literate

Staff training and development People-oriented

Customer-oriented Data entry

Detail-oriented

POS systems knowledge Employee relations Upselling techniques

Excellent communication skills Cash register familiarity Motivated team player

Issue resolution

Recruiting and interviewing Customer service Computer literate

Staff training and development People-oriented

Customer-oriented Data entry

Detail-oriented

POS systems knowledge Employee relations Upselling techniques

Excellent communication skills Cash register familiarity Motivated team player Microsoft Office

WORK HISTORY

MAY 2015-CURRENT

Assistant Manager Sport Clips Haircuts of Wesley Chapel Wesley Chapel, FL

Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Trained team members in all areas such as; product knowledge, working the sales computer, and helping with technical skills

Immediately addressed problems with customers to promote quick and successful resolution.

Alerted customers to upcoming sales events and promotions.

Strategically scheduled team members to maintain optimal staffing levels at all times. Assigned work to team members based on company needs, personal strengths and job knowledge.

Answered customer telephone calls promptly and in an appropriate manner. Welcomed customers into the store and helped them locate items.

Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Recommended merchandise to customers based on their needs and preferences. Engaged with customers in a sincere and friendly manner.

Built relationships with customers to increase likelihood of repeat business.

JUNE 2014-DECEMBER 2014

Hair Stylist Fantastic Sams Cut & Color Temple Terrace, FL

Kept up-to-date with industry standards, trends and techniques.

Worked with clients of all types to increase profile and status through effective styling. Assisted the stylist in mixing, applying and removing hair color.

Maintained work area in a clean and neat fashion to stay productive. Remained polite when speaking with difficult guests on the phone.

Shampooed, conditioned and blow dried clients' hair.

Maintained expert knowledge and awareness of spa appointment availability. Reported any unprofessional behavior from clients to management.

Maintained a solid knowledge base of all spa and resort products and services. Handled guest complaints calmly and professionally.

OCTOBER 2012-DECEMBER 2013

Assistant Manager Great Clips San Antonio, TX

Handled scheduling duties to ensure that the store was properly staffed at all times. Interacted with customers as they entered the store to determine what their needs were.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Worked with the management team to implement the proper division of responsibilities. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Prioritized helping customers over completing other routine tasks in the store. Responded to customer concerns with friendly and knowledgeable service.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Monitored security and handled incidents in a calm and professional manner. Mentored new team members to contribute to the store's positive culture.

EDUCATION

2011

High School Diploma

Armwood High School, Seffner, FL

2012

Cosmetology

Milan Institute - San Antonio, San Antonio, TX

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