Customer Service Front Office
Resume:
Newark, DE *****
*****************@*****.***
DONNA RODRIGUEZ
OBJECTIVE
I am seeking a position that will allow me to use my customer service skills and allow me to grow within the company. I enjoy working with a supportive team and I would like to be involved with a strong organization that will allow me an opportunity to shine.
PROFESSIONAL ACHIEVEMENTS
TOP PERFORMER- BOULDEN BROTHERS
Top seller for memberships-2016 June, July, August, October, December 2017-March
Top Outbound Sales- April 2016-March 2017
Top Appointments Scheduled-
SKILLS
Appointment scheduling in fast paced in bound call center
Highly skilled in using Microsoft Office and Google applications.
Selling services to potential clients, including service contracts, maintenance services, and consumables (filters, Bio Smart, other supplies)
Handling large amounts of cash, reconciling cash drawers, working with money orders, checks, and Western Union. Also, processing credit card transactions.
Managing a fast-paced office- taking messages, ordering supplies, processing client information, processing files.
Working with HIPPA and CPNI protected information.
Data entry on many different software systems- Service Titan, ASAI Camp, U-Scan, centricity et al.
WORK HISTORY
CUSTOMER SERVICE REPRESENTATIVE, BOULDEN BROTHERS, NEW CASTLE, DE
April 2016- November 2017
CAGE TELLER, DELAWARE PARK AND CASINO, WILMINGTON, DE
August 2015- April 2016
CASHIER, HARRIS TEETER, NORTH CAROLINA
October 2013- November 2014
MEDICAL FRONT OFFICE RECEPTIONIST, CARE SOUTH CAROLINA, SOUTH CAROLINA
March 2011- September 2011
ASSISTANT HEAD TELLER, GDF FINANCIAL CHECK CASHING SERVICES, CLAYMONT, DE
March 2011- September 2011
EDUCATION
ADMINISTATIVE BUSINESS SNHU
Nov 2017- Present
Working Bachelor’s Degree in Business Administration
MEDICAL FRONT OFFICE/ MEDICAL TERMINOLOGY, PROFESSIONAL MEDICAL TRAINING CENTER 2012 CERTIFICATION
GPA 3.9 Learned the fundamentals of Medical front office procedures and using online medical records software for scheduling and updating customer information. Learned medical terminology, for understanding of appointments and procedure to be scheduled and able to dictate Doctors notes for patient’s files and procedures.
CUSTOMER SERVICE CERTIFICATE, PROFESSIONAL STAFING AND ASSOCIATES, 1994 CERTIFICATION
GPA 3.5 Learned the skills needed for Customer Service and Credit Analyst and Ten key skills for Data Entry
College Courses, Delaware Technical and Community College
2001-2003 Non- Graduate
GED, JAMES H GROVES ADULT HIGH SCHOOL 1994
General Studies
REFERENCES
[REFERENCE NAME]
Jennifer Reilly ( Co-Worker) Boulden Brothers CCR
Email: ***********@*****.***
Phone: 302-***-****
[REFERENCE NAME]
Terri Blaine ( Co-Worker) Boulden Brothers Outbound CCR
Email: Phone: 302-***-****
[REFERENCE NAME]
Ilia Cappello (Co-Worker) Boulden Brothers Operation coordinator
Email: **********@*****.***
Phone: 267-***-****
Contact this candidate