Manisha Nagar
Mobile: 976-***-****
Address: B-***, Sunshree Woods, NIBM Road, Pune
E-mail: *********@*****.***
Career Objective
I am seeking a career in the field of technical content writing, as it gives me a platform to pursue my interest in writing and also has a good career growth potential. My aim is to focus on critical thinking, in-depth analysis, effective writing, and designing user friendly documents and content. Educational Qualification
Technical Writing from Technowrites Pvt. Ltd., Pune 2015 PGDHRM, Symbiosis College for Distance Learning, Pune 2012 Advance Diploma in IATA, Montreal 2000
MTA (Masters in Tourism Administration), Jai Narayan Vyas University, Jodhpur 1996 PGDCA from Priyadarshini Institute for Computer Aided Knowledge, Delhi 1994 B.Sc. (Physics) Lalit Narayan Mithila University, Darbhanga 1993 Schooling from Oak Grove School, Mussoorie 1987
Certificate Course in Graphic Design from Coursera Certificate Course in Business Communication from Coursera Certificate Course in Complete Digital Marketing from Udemy Skills
Operating System: MS Win 95, MS Win XP, MS Win 2007, MS Win 10 Application Tool: Microsoft Word, Adobe RoboHTML
Screen Capturing Tools: SnagIt
Technical Writing Assignments
Concept Note on Mobile Phones
Procedure writing (Recipe)
Concept Map on Insurance Industry
Administrator Guide for Online Examination System
User Guide for Track Changes in MS Word
Online Help of Online Examination System using RoboHelp
Inserting and Illustrating Screenshots
Technical Writing Course Content
Audience Analysis
Information Collection
Interviewing Subject Matter Experts (SMEs)
Organizing Information
Writing Process
Review Checklists
Publishing Guidelines
Use of Style Guides(Microsoft Manual of Style)
Organizational Experience
Intelligent Quotient Systems Pvt. Ltd., Pune Since Jan 2016 Key Responsibilities
Developing SOPs for different weight loss machines for Fitness Highway (A sister concern)
Copy Editing lab manuals for IT security courses (Microsoft Manual of Style)
Copy Editing, Content Editing, Proofreading and Paraphrasing of course contents for Digital Security, Information Security, Network Security, Cloud Computing, and Big Data
Script writing for e-modules of IT security courses
Developing web content for Skills Factory Learning Pvt. Ltd., IQSPL, Discover Wellness and Fitness Highway
Creating content for brochures, emailer, SMS, banner, flyers, newspaper ads, PPTs for Skills Factory, Fitness Highway and Discover Wellness
Proofreading for Discover Wellness course content (A sister concern)
Voice over for e-modules of Digital Ethical Hacking course Frankfinn Institute for Air Hostess Training, Vadodara Jul 2008-Jul 2010 Key Responsibilities
Training students on Galileo Computer Reservation System
Training students in Ticketing and Air fare calculations as per IATA guidelines
Preparing students for interviews with Travel Hubs and Airlines Key Accomplishments
Attained over 60% employments for students in Travel hubs as against less than 10% earlier
Always obtained good student involvement in the class and completed my contract period with very good student feedback
Metropolitan Institute of Hotel Management & Catering Technology, Pune Nov 2004- Feb 2006
Key Responsibilities
Teaching Travel and Tourism Management
Preparing question bank
World Network Services, Pune Jan 2000-Dec 2000
Key Responsibilities
Back office data creation and updating for Air Jamaica, Delta Airlines, KLM, British Airways, and Royal Brunei Airways
Quality checks
Supervising and managing shifts
Key Accomplishments
Promoted to Lead Agent’s post within four months of joining, while under probation
Cleared for Team Leaders position by the end of first year SITA World Travels (I) Ltd., Lucknow Feb 1997-Oct 1997 Key Responsibilities
Airline seat booking and ticketing
Account sheet preparation for different Airlines
Developing new corporate clients
Selling tour packages
Key Accomplishments
Helped setting up domestic ticketing section
Maintaining old clients while adding many new ones Travel Corporation India Ltd., Patna May 1996- Jul 1996 Key Responsibilities
Airline space booking and ticketing
Preparing monthly account sheets for airlines
Selling tour packages
Studies/Workshops
International Marketing of Tourism for Rajasthan Tourism Development Corporation
The Desert Triangle Tourism Circuit
Survey on Miles and Smiles programme of Lufthansa Airlines
Time Management (WNS)
Team Dynamics (WNS)
PG Diploma in Vedic Astrology
Personal Details
Date of Birth: 9th May 1971
Marital Status: Married