Customer Service Sales

Professional Summary

Skills

Work History

JOHN N. VINCENT

**** ******** ****, *******, ** 32807 (H) 321-***-**** ac54bl@r.postjobfree.com Seeking a position in the Media Production field, using creativity while networking with customers to develop with a growing team.

Skilled Music Teacher offering [17] years' experience as an educator, leader, and performer. Strong ability to teach and inspire creativity.

Innovative Music and Video Production with comprehensive background in the music industry. Builds high-performing teams with an eye for creating innovative and entertaining pieces with commercial appeal.

Music Business Management offering 7 years in all aspects of the music industry, including concept development, music publishing, financing, contracts, artist development, networking, distribution and mechanical production.

Project management

Digital video production

Social Media skills

MS Windows proficient

Strong client relations

Detail-oriented

MS Windows proficient

Strong client relations

Great Networking skills

Sales and Marketing experience

Creative

Futuristic

People-oriented

Strategic sales knowledge

Pro Tools

Mac software and hardware

Budgeting

Studio production

Creative writing background

Customer service-oriented

Operations management

Digital marketing

Brand development and management

Great Team Player

Jul 2010 - Feb 2018

Winter Park, FL

Grocery Replenishment Specialist

Publix Super Market at University Plaza

Received and checked multiple daily deliveries for dairy, frozen, grocery products. Kept shelves up to date with the latest planograms and performed resets. Completed inventory counts and reordered stock.

Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods. Operated stockroom equipment such as scissor lifts and balers. Welcomed customers into the store and helped them locate items. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Handled all customer relations issues in a gracious manner and in accordance with company policies. Worked with the management team to implement the proper division of responsibilities. Responded to customer questions and requests in a prompt and efficient manner. Stocked and replenished merchandise according to store merchandising layouts. Educated customers about the brand to incite excitement about the company's mission and values. Aug 2011 - Current

Orlando, FL

Music Director

Soundwire Records

Coordinated with the talent relations department to facilitate execution and payment of talent contracts. Created shot lists, booked talent and locations and prepared the location and set for shooting. Supervised the post-production process, including editing, dubbing and color correction. Coordinated materials for film festivals and awards such as [Soundwire Music Awards]. Supervised staff, including offering feedback and enforcing deadlines. Operated Video cameras during shooting.

Managed casting and selected shot locations.

Produced and directed music videos along with a Pepsi commercial. Offered feedback on the quality of segments and coached other staff members on how to improve segments.

Led monthly production meetings with team members and interns. Produced the music and lyrics for several Artists on the label, by playing guitar and piano. Skilled in using Pro Tools, Logic, Final Cut, Mixing Live and in Studio Sep 2006 - Jul 2010

Nashville, TN

Sales Representative

Sara Lee Bakery Group

Presented latest merchandise to prospective buyers. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Resolved customer concerns promptly to maintain satisfaction. Accounted for all inventory and ordered new stock. Collected and processed payments.

Immediately addressed problems with customer accounts to promote quick resolution. Contacted satisfied customers to offer additional services. Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Earned numerous recognitions for exceptional customer service. Cross-sold complementary products and services to customers. Developed new business by networking with valuable customers. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Placed special merchandise orders for customers.

Education

Additional Information

Maintained cleanliness and presentation of stock room and production floor. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Followed merchandising guidelines to present visually appealing displays. Priced merchandise, stocked shelves and took inventory of supplies. Built long-term customer relationships and advised customers on purchases and promotions. 2002

Winter Park, FL

Associate of Arts: Music Performace

Rollins College

Studied Music Theory and Performance, along with Radio Broadcasting hosting my own show on 91.5 WPRK in Winter Park.

2003

Orlando, FL

Associate of Arts: Music Production

Valencia College

2005

Nashville, TN

Music Production, Songwriting

Nashville State Community College

I'm a hard worker and will do a excellent job at whatever it is I do. Looking forward to building a new career with the company!

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