Organizational Development or Human Resource
Resume:
Washington, D.C.
Somerset, N.J.
NASTASIA FONG
Summary
Highly enthusiastic, dedicated HR and I/O Psychology professional with an extensive comprehension of constructing and implementing human resource programs in a professional environment. Excellent work ethic and remarkable attention to detail. Able to solve problems by collecting and analyzing information using SPSS and other software, and recommending viable courses of action. Skills
Active Listening
Teamwork and Collaboration
Training and Development
Leadership Development
Stakeholder Engagement
Task Prioritization
Strong Business Writing,
Conflict Management,
Data Analysis (SPSS, R, Macros)
Microsoft Word and Spreadsheet
Project Management
Recruiting (JazzHR, Shiftwise, and Workforce)
Experience
Senior Private Tutor
Varsity Tutors
Job Description
Tutored clients enrolled in various grade levels, ranging from the First Grade to Graduate level. Tutored in Mathematics, Psychology, Statistics, Sociology, Biology, English and Writing, and Spanish. Key Results
Integrated reading and writing to offer new perspective and respect for student's own life stories. Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make certain each student was able to grasp materials Achieved 100% client satisfaction while scheduling and teaching independently Enhanced lessons through integration of innovative educational technology (i.e. Google Drive, Google Calendar, iPad)
H.R. Generalist
JNL Cleaning Services LLC
Job Description
Recruited to help open new company launch in Somerset, NJ by guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with CEO to create HR policies and procedures; recruit employees; developed orientation and on-boarding process, training and incentive programs. Key Results
Played a key role in ensuring the successful launch of Somerset location. Structured and implemented programs and policies in the areas of training, compensation structures, incentives and new-employee orientation.
Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.
Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.
Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.
Created and launched company website and developed company's electronic payroll and billing system to reduce outsourcing cost by 100%.
6834 W Forest Rd, Landover, Maryland 20785 C: 203-***-**** ************@*****.*** 05/2016 to 06/2018
Somerset, N.J.
11/2017 to Current
09/2015 to 03/2017
Greensboro, N.C.
03/2015 to 06/2015
Greensboro, N.C.
08/2014 to 01/2015
Greensboro, N.C.
Administrative Secretary
JNL Cleaning Services LLC
Job Description
Enhanced job effectiveness by providing information management support. Key Results
Decreased client response time by 45%
Developed electronic filing system for client and employee records which increased efficiency from 22% to 57%.
Handled broad responsibilities; fielded an array of requests from internal/external customers; and thrived within busy environment requiring the ability to prioritize and manage concurrent projects. Data Analyst
Self-Employed
Job Description
Conduct data mining, data modeling, statistical analysis, business intelligence gathering, trending and benchmarking. Data analytics supports decisions for high-priority, enterprise initiatives involving IT/product development, customer service improvement, organizational realignment and process reengineering. Key Results
Designed and built statistical analysis models on large data sets (e.g. Department of the Army) that helped increase agency proficiency and development of policies. Used quantitative data gathered to develop an understanding of customer behavior, demographics and lifecycle. Presented data that helped guide decisions of the company. Utilized SPSS statistical software to track and analyze data to present findings and data to team to improve strategies and operations.
Research Assistant
Children's Memory Development Lab
Job Description
Conducts daily research on relevant news that could exert fundamental influences on research topic and experiments.
Distributed surveys on campus; collected and provided analysis on results for review and approval of Department Head.
Carried out a variety of administrative tasks such as email filtering, preparation of presentation materials through the use of MS Office and handling telephone inquiries. Key Results
Created engaging poster boards for display and participant recruitment which increased participant pool by 30%.
Optical Lab Technician
EyeMart Express
Job Description
Identified blanks for lenses and determined the necessary calculations to grind the lenses according to the specified conditions and assigned prescriptions.
Handled a variety of apparatuses, including small hand tools, equipment for measuring lenses and computer based equipment to prepare, fit, and adjust customer orders. Utilized meters to examine completed products and applied protective coatings before the lenses are shaped Senior Member Associate
Sears
Job Description
Provided expert guest service to assist people in bettering their quality of life. Participated in physical inventory counts every time period 05/2014 to 08/2014
Somerset, N.J.
2019
Washington, D.C.
2017
Greensboro, North Carolina
Learned referenced and applied product knowledge information Coached, and developed new student hires by informing them of store protocols, procedures and how to better deal with customers.
Key Results
Decreased new hire training time by 8 hours.
Sales Associates
KMART
Job Description
Listened and responded to customer's need.
Complied with POS, jewelry, and customer service policies and procedures Complied with POS, jewelry, and customer service policies and procedures Key Results
Increased monthly sale numbers.
Education and Training
M.A: I/O Psychology
The Chicago School of Professional Psychology
GPA: 4.0
Bachelor of Arts: Psychology
University of North Carolina
3.48
Professional Affiliations
SHRM (Society for Human Resource Management)
SIOP (Society for Industrial and Organizational Psychology PLEN (Public Leadership Education Network)
PTCMW (Personnel Testing Council Metropolitan Washington) GOHWP (Global Organisation for Humanitarian Work Psychology) The National Society of Leadership and Success
Psychology Student Network
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