Customer Service Representative

Maria Madrigal

**** * **** **. ****** Acres, FL *3972 239-***-**** *************@*****.***

Education

HIGH SCOOL DIPLOMA 2001 CLEWISTON HIGH SCHOOL

Skills & Abilities

MANAGEMENT, COMMUNICATION, AND LEADERSHIP

Ability to effectively schedule employees and ensure coverage of shifts

Delegate responsibilities to employees that are best suited for complete required tasks

Effective communication and conflict resolution

Bilingual (English/Spanish)

Customer service

Data entry

Experience

LEAD CUSTOMER SERVICE REPRESENTATIVE LEE PHYSICIAN GROUP 2010-PRESENT

Welcome and assist patients and guests

Begin and complete the check-in and check-out process

Verify insurance and benefits

Navigate EPIC (electronic medical records)

Filing

Accept and process payments

Schedule patients in appropriate slots

Create weekly schedule for customer service representatives

Knowledge on HIPPA and confidentiality

FRONT DESK RECEPTIONSIST GATOR CHIROPRACTIC AND REHAB CENTER 2009 - 2010

Welcome and assist patients and guests

Answer telephones

Complete the check-in process

Notify provider when patients arrived

Chart prep

Open and close office

Make copies, fax, and file

Handle office correspondence

FRONT DESK RECEPTIONSIST/CHIROPRACTICE ASSITANT A&C MEDICAL 2001 – 2009

Open and close office

Chart prep

Answer telephones

Knowledge and verification of car insurance policies and PIP claims

Complete check-in process

Handle office correspondence

Prep the patient for evaluation by the provider

Obtain written history of injury/symptoms

Schedule follow-up appointments for patients

Notify provider upon patients arrival

Make copies, fax, and file

Handle and store confidential patient information

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