JOHN LAYMAN

Bayonne, NJ ***** 901-***-****

ac544s@r.postjobfree.com www.linkedin.com/in/john-layman

INNOVATIVE QUALITY ASSURANCE ANALYST

Creative and Persistent in Achieving / Producing Highest Quality Products

Recognized for thorough development, integration, and execution of strategic functional security test plans. Designed, maintained, and executed automated regression tests for new and existing products to ensure integrity. Diligently tested applications/products while meeting milestones. Operated remotely and independently, while working successfully in a team environment. I am a quick learner and flexible to adapting to new procedures and technologies, which allowed me to successfully work on multiple projects and tasks simultaneously. Passionate that customers receive the highest quality products as quickly as possible.

Quality Assurance Management

Application Development

Test Progress & Results

Testing / Bug Management

Web / Android / iOS testing

Agile/Scrum (2-week sprints)

Waterfall methodologies

Development & Maintenance Management

Business Analysis

Production Support

User Interface Management

UI application testing

API testing

TECHNICAL SKILLS

Platforms: Microsoft Windows, Microsoft Server, Unisys mainframes, IBM mainframes AS400, iOS, Web application and Client Servers

Applications: MS Word, MS Excel, SharePoint, MySQL

Tools: Beyond Compare, HP Quality Center and UFT/QTP, JIRA TFS, SQL, SoapUI

PROFESSIONAL EXPERIENCE

Customer Service Representative (March 2018 – Present)

MMC Group

Works in a fast-paced, heavy volume inbound call center servicing customer calls to the E-Zpass New York. Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer concerns.

Quality Assurance Analyst (October 2003 – June 2017)

FISERV

Created and executed test plans based on specific business requirements. Identified and tracked issues prior to the product/application reaching production. Interfaced with Software Development teams regarding system requirements and product issues. As the subject matter expert (SME), my in-depth knowledge of the product provided the on and offshore teams the knowledge to fully test software to meet prespecified product requirements. Effectively presented project status reports to project shareholders and colleagues. Worked closely with the project team to advise and provide technical guidelines during walkthroughs for Quality Assurance testing and User Acceptance Testing/support.

Served as a consultant in the refining of project work estimates and requirement processes.

Calculated project work estimates and testing requirements.

Setup and maintained testing environment(s) ensuring servers met minimum system requirements for the application.

Utilized HP Quality Center (QC) to create detailed functional and nonfunctional test plans and document the results. Issues were documented and tracked until resolved.

Collaborated and trained staff on how to resolve any known issues for new applications and enhancements to existing software, reducing installation and support of customer issues.

Led on and offshore teams for more than 5-years, while continuously meeting and exceeding project expectations and organizational quality standards.

Performed automated regression testing, maintaining application integrity.

Reduced verification time 75%, by implementing a new defect verification tool and process that still meets company procedures and policies.

Refined process for reporting application changes and testing results to be digitalized, allowing for tracking of product through every stage, resulting in quicker turnaround time from development to release.

Increased integration testing and improved process of maintaining and upgrading bases. By improving procedure documentation and developing an automated regression team, to help keep up with the continuous Integration(CI) and Continuous Deliver (CD) of products.

Upgraded and enhanced automated regression bases for new platform releases, verifying integration of applications are compatible with features.

ADDITIONAL RELATED EXPERIENCE

Administration/Help desk Support (February 1998 – October 2003)

FISERV

Supported a Windows environment, maintaining and setting up workstations, software, printers, phones, and peripherals. Performed daily, weekly, and monthly system backup and processes.

EDUCATION

Bachelor of Science (BS), Technology Management, 2012

EASTERN MICHIGAN UNIVERSITY, Ypsilanti, MI

PROFESSIONAL DEVELOPMENT

Lean Six Sigma Yellow Belt Certification, 2017, ID: 11273848, Manpower Group - Vector International

Scrum Fundamentals Certified 01/30/2018, ID: 609726, ScrumStudy

Contact this candidate