Sales Customer

R. A. WINCHESTER

**** ****** *** / ********, ** *0346 / 404-***-****

************@*******.***

AREAS OF EXPERTISE

Overcoming Objections Business to Business Sales Superior Customer Service Customer Acquisitions ERP/CRM Proficient Microsoft Applications New Business Development Account Management Technical Support Lead Generation Data-Mining Market Research

Appointment Setting Consultative Sales Customer Retention One Minute Closing Sales Automation Cold/Warm Calling EXPERIENCE

Frontier Communications / Technical Support Consultant / Work From Home 7/2013 - Present

Utilize probing questions to cross-sell/upsell existing customers for the purpose of customer satisfaction, business development, de-escalation, and retention.

Work closely with field operation personnel to ensure customer satisfaction and document details of field vs customer interaction by opening a trouble ticket and record the appropriate information in database.

Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.

Troubleshoot customer Email issues such as delivery problems, client configuration, and DNS problems and resolved customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration). The Rx Exchange / Account Executive / Atlanta, GA

12/2010 - 6/2013

Cold-Called hospitals and pharmacies to pitch expired pharmaceutical returns processing, regulatory compliant pharmaceutical waste disposal, and pharmaceutical inventory services.

Enforced DEA and EPA regulations regarding Pharmaceutical Returns and Regulated Disposal of (C 2-5), Legend, OTC's, Hazmat, Compounds and Bulk Chemicals.

Improved overall sales and market share by maximizing customer relations and lead generation via phone, email and mail campaigns resulting in consecutive quarterly sales increases and retention rates.

Embodied entrepreneurial spirit and generated sales by pitching Pharmaceutical Reverse Distribution solutions to Hospitals while identifying the client’s need for Pharmaceutical Waste Disposal. Braun Research / Senior Market Research Analyst / Princeton, NJ 08/2008 - 09/2010

Conducted market research studies in corporate settings via interviews, data analysis, and survey writing.

Promoted from Market Research Analyst to Senior Market Research Executive in 4 months.

Successfully recruited C-Level executives to join important panels via automatic dialer.

Provided longitudinal tracking, reporting and analysis for data related to political campaigns. Market Resource Partners - Microsoft / Lead Generation / Philadelphia, PA 10/2006 - 07/2008

Earned #1 sales status and received top honors from Microsoft for sales and summation presentations.

Significantly lowered the cost of customer acquisitions by engineering a probing questionnaire and presentation that optimized the visibility of a company’s buying lifecycle.

Performed outbound phone calls to strategically penetrate gate-keepers, probe C-Level Executives and dissect company ERP/CRM software solutions and pains.

Utilized segmentation strategies to data mine specific verticals in distribution and manufacturing. EDUCATION

Camden County College / Business Administration / Blackwood, NJ

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