Office Manager, Customer Service, Sales

Darlene Hupp

* ********* **** *********, **. **057 Cell 215-***-**** *********@*****.***

Professional Profile

Wide ranging background encompassing Management, Sales, Customer Service and Accounting skills with 30+ years of experience. Seeking to join an organization where my skills and experience can be utilized towards the expansion of business development, productivity, and support commitments to customer service.

MANAGEMENT/SALES/CUSTOMER SERVICE

Train, develop and motivate employees. Experienced in setting priorities and meeting deadlines. Excellent problem solver and troubleshooter. Create, implement, and manage corporate programs. Maintain high standard liaisons with corporate and various financial institutions and vendors. Inventory control, ordering and purchasing.

Contacted marketing leads for increased productivity and sales. Solicited current clients for cross sales and recommendations to best support the customer in meeting and accomplishing their needs & goals. Implemented marketing plan and strategies to meet sales goals and objectives.

Customer lead focus in providing excellent customer service and effective operation procedures. Interact effectively and efficiently with clients, providing information and resolving issues/challenges. Establish trust and relationships with the clients by providing knowledge and assistance with product base, providing and maintaining a positive image of the organization.

Employment Summary

OFFICE MANAGER-SALES STATE FARM INSURANCE DECEMBER 2007 TO PRESENT

Licensed Office Manager responsible for implementation of agency sales and client relations procedures and protocols. PA & NJ Property & Casualty; Life & Health License# 423982; PA Notary

Solicited new sales prospects, cross selling present clients based on product needs and to achieve agency objectives.

Maintaining & servicing of existing business with emphasis on customer retention.

Assist clients with all inquiries, changes, & requirements for all lines of business.

Responsible for daily reports including late/ pays, documentation required by corporate and/or clients, agency emails & correspondence.

Compliant with company and state regulations and statutes.

SALES / VARIOUS INSURANCE COMPANIES / SEPTEMBER 2004 TO DECEMBER 2007

Details upon request

AUDITOR REEDMAN CORPORATION AUGUST 1999 TO FEBRUARY 2001

Examined and analyzed bank statements reconciling to the general ledger.

Inspected, recorded and submitted interests statements to the controller.

Verified & rendered journal entries & assisted with month end reports.

Researched lease pay off information, providing accurate statistics and maintaining high standard liaisons to various financial institutions.

EDUCATION: Graduated Harris School of Business 2008 Microsoft word, Excel, PowerPoint, Outlook Salesforce-CRM

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