wanda Ivette Alvarez

front office agent

Carolina, PR

ac5448@r.postjobfree.com - 787-***-****

• To deliver my duties to the fullest satisfaction of my superiors, my subordinates and to reach a responsible position in future, by working toward the betterment of the company under any circumstances which may present themselves. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Inside Sales Representative

Ace Insurance Group - Guaynabo, PR - September 2015 to April 2016 Greet all outbound calls to offer the Best way of being prepare for any accident,Death, and be prepared in case to have,not income due to a accident and left the ones behind with no worries in moments like this no one is prepared and less talk about it .I Believe it's a great product and for the price it's worth it always talk the rules and regulations by the. Insurance commission of P.R. Like it but for potential growth bin the company . PBX Operator/Receptionist

Gran Melia Golf Resort - Río Grande, PR - March 2014 to November 2015 Work with a switchboard with inbound calls from guest and request has well from them also transfer calls to different. Deparments,my major accomplish recive a great comment on trip advisor with out seing the Guest,and all the Guest that request for me just for the excellent service . Front Office Agent

Cambean - South Beach, FL - November 2012 to December 2013 Responsible for providing a friendly, efficient experience to every guest of the hotel.

• Accountable for a seamless guest experience, exceptional levels of guest services and problem resolution throughout the guest's stay.

• Accurately register arrivals and departures.

• Performs check in, check out and cashier functions.

• Assign rooms according to the requests and needs of arriving guests.

• Responsible for generating daily reports and ensuring the accuracy of all guest folios.

• Operate switchboard: Setting wake-up calls, answering all incoming calls and routing calls to the correct guest rooms or departments.

• Perform Night Audit tasks when scheduled as the Night Auditor.

• Work in a fast paced environment.

Front Office Agent

Wyndham Garden - 2011 to 2012

Responsible for providing a friendly, efficient experience to every guest of the hotel.

• Accountable for a seamless guest experience, exceptional levels of guest services and problem resolution throughout the guest's stay.

• Accurately register arrivals and departures.

• Performs check in, check out and cashiering functions.

• Assign rooms according to the requests and needs of arriving guests.

• Responsible for generating daily reports and ensuring the accuracy of all guest folios.

• Operate switchboard: Setting wake-up calls, answering all incoming calls and routing calls to the correct guest rooms or departments.

• Perform Night Audit tasks when scheduled as the Night Auditor.

• Assist the front office manager in the supervision and overall operation of the front desk & lobby area.

• Work in a fast paced environment.

Front Office Agent

Peninsula Island Resort - South Padre Island, TX - 2007 to 2010 Responsible for providing a friendly, efficient experience to every guest of the hotel.

• Accountable for a seamless guest experience, exceptional levels of guest services and problem resolution throughout the guest's stay.

• Accurately register arrivals and departures.

• Performs check in, check out and cashiering functions.

• Assign rooms according to the requests and needs of arriving guests.

• Responsible for resolution of billing inquiries.

• Retrieve reservations from call center and input them into the Property Management System.

Guest service associate

Ocean Hospitality - Branson, MO - 2004 to 2007

Responsible for providing a friendly, efficient experience to every guest of the hotel.

• Accountable for a seamless guest experience, exceptional levels of guest services and problem resolution throughout the guest's stay.

• Accurately register arrivals and departures.

• Performs check in, check out and cashier functions.

• Assign rooms according to the requests and needs of arriving guests.

• Responsible for generating daily reports and ensuring the accuracy of all guest folios.

• Operate switchboard: Setting wake-up calls, answering all incoming calls and routing calls to the correct guest rooms or departments.

• Work in a fast paced environment.

Front Office Manager

Fontainebleau Hilton - Miami Beach, FL - June 1999 to August 2004 Assist in the management, supervision and overall operation of the front desk reception area, guest service personnel inclusive of valet parking.

• Complete procedures as designed to expedite check-in processing for guests, including VIP guests, arranging amenities, blocking rooms, running daily reports and maintaining communication with staff.

• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place.

• Ensure all operations and cash handling are done per policy and procedure.

• Motivate, supervise, coach, develop, empower and discipline the front office staff.

• Oversee hotel functions during each shift by providing guidance and support to staff.

• Supervise operations to ensure guest satisfaction by resolving issues while maintaining a high level of employee morale.

Knowledge

Opera, Hotel Concepts, MSI, 10 key, MS Word, Excel, Internet Explorer, & Room Master Recognition

• Consistent Medallia and Property level recognition

• Received highly favorable reviews in Medallia surveys.

• Repeatedly nominated and awarded Medallia & employee of the month at the property level. EDUCATION

BS in Marketing

Ramirez Marketing School - Branson, MO

2006 to 2007

Medical Billing

Career college

2004

Tourism

Instituto de banca

1992

SKILLS

Team member,Work underpresure,Outgoig Person Follow Directions Responsible,Problem Solver,Bilingual,experience,in Word,Excel,Power,Point,Quick Books, Multitask Microsoft Office. AWARDS

Employe of the month

September 2012

Was also Medalia Employe of the month several,

Times

CERTIFICATIONS

Licensia de seguros venta,incapacidad

August 2015 to Present

This is a license. To allow me to sell insures for Disability, life accidents ADDITIONAL INFORMATION

Skills & Abilities

• Strong communication skills and customer focus

• Focused on Relationship and team building

• Profound ability to identify and resolve problems in a timely manner, develop alternative solutions; and use reason even when dealing with emotional topics.

Contact this candidate