Customer Service Manager

Professional Summary

Hard working and detail-oriented employee, who is willing to go the extra mile to see that tasks are completed, and solutions are found.

Education

University of Wisconsin-Whitewater

Attended fall of 2003 - spring of 2008

Waukesha County Technical College

August 2017 - Present

Quality Management Program

Seeking Six Sigma, Green Belt, and Black Belt Certifications.

Certificates

Lean Enterprise Certificate awarded Feb. 19, 2018

Experience

August 2016 to Present

Kroger/Roundy’s Mukwonago, WI

Dairy/Frozen Department Manager

Maintained and conducted accurate inventories of store supplies and products.

Managed a team of workers to ensure that tasks were completed accurately and in a timely manner.

Wrote the weekly schedule.

Built sale displays and kept store shelves sufficiently stocked.

Handled customer suggestions/questions about specific products.

May 1999 to July 2016

McAdams/Roundy's Mukwonago, WI

Front End Manager

Complied with corporate policy regarding customer service standards and sales processes.

Cultivated a pleasant store environment by greeting shoppers upon arrival.

Managed a team of up to 15 retail associates.

Assisted customers in selecting quality products.

Secured repeat business by delivering outstanding service to customers.

McAdams/Roundy’s Mukwonago, WI

Clerk

Identified sales trends and relayed merchandising needs to production teams.

Conducted inventories of store supplies and apparel.

Leveraged active listening skills to better understand customer needs.

Assisted customers in selecting quality products.

Secured repeat business by delivering outstanding service to customers.

McAdams/Roundy's Mukwonago, WI

Cashier

Assessed customer needs and recommended appropriate merchandise.

Responded to customer inquiries and concerns to quickly resolve all concerns.

Processed cash, credit, and check transactions.

Communicated store specials, sales, and promotional offers to customers as they arrived.

Provided outstanding customer service to all guests, acting as a friendly brand ambassador.

Skills

Professional courtesy

Time management

Team leadership

Organizational skills

Strong communication skills

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