Executive Assistant Maintenance Technician
Resume:
Michelle Ann Fletcher
***********@******.***
**** ******** ******** ****. **** Moore Marathon Road
Cincinnati, Ohio Williamsburg, Ohio 45176
Accomplishments:
Human Resources
Computers
Payroll Processing
Recruiting and On-Boarding
Secretarial
Organizational Development
Experience:
Maximum Call Center Lockland, Ohio 45215
Customer Service Representative February 2, 2018 to April 18, 2018
Executed daily operations of answering inbound calls.
Obtained and examined all relevant information to assess validity of customer and
patient concerns and to determine course of action such as paging physician,
sending out a maintenance technician, etc.
Recommended improvements in products, packaging, shipping, service, and billing
methods and procedures in order to prevent future problems.
Resolved customers' service and billing complaints such as exchanging merchandise,
refunding money, and adjusting bills.
Solicited sale of new and additional services and products.
Toys R Us Cincinnati, Ohio 45245
Seasonal Cashier October 1, 2017 to December 29, 2017
Responsible for handling all customer transactions including refunds, processing
extended warranties and up-selling electronics.
Checked to ensure that appropriate changes were made to resolve customers'
problems, including price matching, verifying member discounts and points for
Rewards incentives and rebates.
Sudden Change, LLC Forest Park, Ohio 45240
Office Manager September 6, 2015 to April 29, 2016
Michelle Ann Fletcher Page 2
Supervised three office employees, scheduled work hours,, determined salaries,
prevailing wages and budget analysis bi-weekly using QuickBooks and ADP
software.
Compared disputed contracts with original requisitions and information from invoices,
prepared invoices for services.
Kept records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Completed proposals for bidding, prepared all on boarding and new hire records,
and scheduled mandatory employee training and drug testing.
Reviewed insurance policy terms in order to determine whether a particular loss was
covered by insurance. Updated policies and made sure all licensure's were valid.
Elegant Fare Catering Sharonville, Ohio 45241
Administrative Assistant February 2, 2013 to September 2, 2015
Wrote, designed and produced social media platforms including Facebook,
InstaGram and Pintrest. Maintained photo's, upcoming events and specialty
offers.
Conferred with customers by telephone and in person in order to provide
information about products and services, to take orders and cancel accounts, and
to obtain details of complaints.
Determined charges for services requested, collected deposits and payments,
and arranged for billing. Made reservations for the Krippendorf Lodge, Cincinnati
Museum Center and Newport Aquarium.
Union Institute & University Cincinnati, Ohio 45206
Executive Assistant to the V.P. of April 1, 2002 to December 27, 2009
Human Resources
Respond to managers and employees regarding inquiries related to payroll,
statutory and non statutory benefits, tuition reimbursement, vacation and sick
time including family medical leave act.
Advised the university President and V.P. of Human Resources of unresolved
employee grievances for further investigation.
Designed and implemented a 360 Degree Feedback Survey for employee
reviews. Continuously strived to create an open door policy for employees and
faculty.
Instrumental in implementing ADP and EZ Labor Time and Management
software, conversion and trial runs to verify accuracy for live processing.
Education:
University of Cincinnati Raymond Walters 9555 Plainfield Road
College
Bachelors in Science (64 college level credits) 2004
Michelle Ann Fletcher Page 3
Additional T raining:
Work well in a high pressure environment.
Thorough understanding of Labor Laws
Strong background in all phases of human resources and payroll administration.
Skilled with computer systems and software.
Skilled at encouraging others and developing rapport.
Quickly learn procedures and methods.
Professional demeanor.
Pleasant speaking voice.
Dependable - can work without supervision.
Excellent communication, interpersonal and organizational skills.
References: Available upon request
Contact this candidate