Jones, Jermaine

*** ********* **. *** * East Hartford, CT 06108

ac541y@r.postjobfree.com

203-***-****

Objective

Enterprising, detail-oriented Program Manager professional with experience in managing multiple projects and creating innovative solutions to system issues. Skilled in de-escalating highly charged atmospheres by using assault behavior management techniques. Able to work independently and within groups. Strong management skills to include staffing and training.

Skills

Training and Development Database Management Customer Service Vendor Relations Confidential Correspondence Calendar Management Medicaid-Medicare Recertification Scheduling Workflow Improvement Analytical Skills Troubleshooting Verbal De-escalation Money Management

Education

Ansonia High School

05/1993

Motivation and managing a Diverse work place June 2014 to Present

Working and coaching your employees April 2014 to Present

Sexual Harassment Prevention Training for Supervisors November 2012 to Present

Transitioning into a Supervisory Role March 2014 to Present

CPR Certified

Med card certified

State Security Officer/ Guard Card/Blue Card

Experience

Still Water Security. –Meriden, CT

Armed/Unarmed Security Officer

January 2017– Present

Adept at covert security and working with large crowds. Certified to carry a variety of weapons. Observe and report activities and incidents at assigned client site, providing for the security and safety of client property and personnel. Patrol assigned site on foot and in vehicle; checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.

Preserve order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Controls access to client site or facility through the admittance process

Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.

Monitor closed-circuit television footage to check for suspicious activities.

Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

Often assigned to specialized teams in charge of high profile security.

Wholelife Inc.– New London, CT

Group Home Manager

December 2017- Present

Provide instruction in daily living skills, community integration, medication administration, and transportation. When needed, assist staff with clients in crisis. Train and monitor new staff, assigned to the house to ensure clients’ needs are met.

Participate in annual case conferences.

Maintain necessary documentation in records, reports, and client file information.

Supervise and monitor medical needs of residents.

Maintain acceptable work standards in all areas including attendance and punctuality.

Ensure staff had necessary records.

Ensure financial responsibility and accountability of residents' funds.

Adelbrook, Inc. –Cromwell, CT

House Manager

June 2017-December 2017

Facilitate the scheduling of all staffing for all shifts for the residence 24/7; provide direct supervision to all residence staff; provide oversight of medical management coordination for all consumers in the residence as well as providing regulatory and financial responsibilities to home assigned. Ensure that the activities planned for the household and individual Consumers are written, posted for staff/consumer/family review and implemented on a daily basis and ensure proper documentation of the reasons for any deviations.

Manage behavioral DCF/DDS home

Coordinated treatment for 3 autistic adolescents

Provide transportation to medical appointments and recreation activities

Foster resident’s independence

Connecticut Institute for the Blind –Hartford, CT

Residential Worker

March 2017-June 2017

Coordinates all aspects of residential home serving 4-5 individuals including case management, healthcare, clinical and behavioral plans. Prepare and manage daily meals of residents. Execute and implement programmatic activities

Administer medication to residents

Provide transportation to medical appointments and recreation activities

Foster resident’s independence

Sarah Seneca Residential Services –Branford, CT

Program Manager

January 2009– December 2016

Provide overall management of assigned residence. Manage and supervise the scheduling of all staffing for all shifts for the residence 24/7; provide direct supervision to all residence staff; provide oversight of medical management coordination for all consumers in the residence as well as providing regulatory and financial responsibilities to home assigned. Ensure that the activities planned for the household and individual Consumers are written, posted for staff/consumer/family review and implemented on a daily basis and ensure proper documentation of the reasons for any deviations.

Provide direct supervisory oversight of Residential Care Specialists in assisting consumers in performing all activities relating to daily living skills, personal hygiene (including toileting), physical and social interactions in the community, and other tasks as defined in each Consumer’s ISP.

Ensure staff is following the “buddy system”, administering medications to Consumers during each shift as prescribed and in accordance with pharmaceutical instructions and proper medication guidelines; including documenting and reporting of all medication errors or mishandling of medications and notating in the house notes the date and shift on which a med error occurred.

Perform a brief daily audit and review of staff’s management of petty cash and consumer funds used during each shift as well as fuel purchases and make certain cash management is in accordance with finance policies.

Function as the primary point of contact for daily and routine communications from the Residential Director and family members.

Ensure staff compliance related to the documentation of consumer activities, level of progress in correlation to objectives, consumer interactions and observations, medical follow up and all other pertinent information regarding the consumer on every shift.

Supervise, train and ensure that staff report, according to policy, all suspected cases of suspected abuse and neglect.

During staff shortages cover a shift providing direct care to consumers.

Provide direct supervision to all residence staff using direct observation and face-to-face supervision.

Provide annual performance reviews on all residence staff.

Coordinate the interviewing and hiring process with the designated Human Resources personnel as well as immediate supervisor. Function as lead interviewer for all residence staff; recommend hiring and terminations to the Residential Director.

Residential Management Services –Kensington, CT

Residential Provider Instructor

May 2007– July 2016

Coordinates all aspects of residential home serving 4-5 individuals including case management, healthcare, clinical and behavioral plans. Prepare and manage daily meals of residents

Administer medication to residents

Provide transportation to medical appointments and recreation activities

Foster resident’s independence

West Haven House –West Haven, CT

Residential Counselor

August 2010– May 2011

Coordinates all aspects of residential home serving 4-5 individuals including case management, healthcare, clinical and behavioral plans. Prepare and manage daily meals of residents. Execute and implement programmatic activities

Administer medication to residents

Provide transportation to medical appointments and recreation activities

Foster resident’s independence

Securitas Security Services –Milford, CT

Security Officer

May 2006– May 2007

Observe and report activities and incidents at assigned client site, providing for the security and safety of client property and personnel. Make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Patrol assigned site on foot and in vehicle; checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons

Preserve order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Controls access to client site or facility through the admittance process

Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations.

Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

Prepare logs and reports as required

Contact this candidate