Customer Service Microsoft Office
Resume:
Sherleen Laboy
Philadelphia, PA
*************@*****.***
Objective
To obtain employment where I could use my hardworking ethics, excellent interpersonal abilities, and problem-solving skills with the general public.
Experience
May 2010 to Present
ECA Knight Green Jobs Training Center, Philadelphia, PA
Assistant to the Director of Training
Greet and assist clients in professional courteous manner, Assist clients with enrolling in classes either by phone, face-to-face or via the on-line student management system, Register students on the first day of class and provide an orientation as to their responsibility while they are in training, Maintain electronic and hard copy student’s files, Keep track on students progress and help with student retention, Create semester classes schedule and assign proctors and classroom to each class, Prepare and conduct a summary of student and instructor evaluations, Communicate with various staff regarding student success and billing information, Assist and follow up with Students resume and job placement after training completion, Maintain course catalog, schedule and pricing structure for all courses for in house and website, Follow contracts and grants according to the agreement, Prepare back up documentation for invoicing clients based on contracts or fee for service and obtain payments, Create weekly and monthly reports for the agency Finance Dept, Enter staff hours into Timesheets Tricore PCM system, Responsible for mail delivery and supply room inventory, Support the daily operation of the Training Department, Organize meetings and facility tours for the Director of Training, Other duties as assigned.
October 2015 to April 2016
Dental Dreams, Philadelphia, PA
Bilingual Dental Receptionist
Greeting and welcoming patients, answer incoming phone calls, schedule patients based on their treatment plan and for follow ups, checkups, etc. Make outcomes notes on Dentrix software, confirmed patience appointments, scheduling new patients appointments, follow closing procedures and preparing bank deposits. Maintained reception and visitors area clean and organize.
October 2007 to May 2008
Norris Square Civic Association, Philadelphia, PA
Enrollment Administrator/ Community Engagement Specialist
Established contact with families referred to REACH program and other agencies, Home Visits, truancy assessment and provision of resources information, Educated and counseled families on attendance laws and policies, Greet and assist clients in a professional courteous manner; answer telephones, fax documents to assigned agencies, Enroll; input participant’s information and attendance for After School program into PCAPS database on a daily basis, Maintain participant records (Hardcopy and in database), Responsible for assuring all paperwork needed is in the files, Complete and submit check requests for payments bills, clearance, etc, Performed other duties as needed.
June 2002 to April 2007
Gallo Clothing, Philadelphia, PA
Store Manager
Highly Customer Service, Handled daily bank deposits, cash and credit cards transactions; maintained petty cash for any emergency, Authorized voids and exchanges, track weekly schedule including filling out call outs for store employees, kept track of weekly sales, markdowns and damage merchandise on a daily basis, Conducted monthly inventory reports on jewelry, clothing and supplies, Solved any situation in a timely matter and with high confidentiality, Communicated daily with District Manager and General Manager, Interviewed, hired, trained, evaluated and penalized employee’s based on store policies.
Education
American Red Cross, New Jersey
CPR/First Aid/AED Instructor Certified Awarded
ECA Knight Green Jobs Training Center, Philadelphia, PA
CPR/First Aid/AED Certified Certificate Awarded
Forklift Certified Certificate Awarded
OSHA 10 General Industry Certified Certificate Awarded
ARBOR Career Center, Philadelphia, PA
Intensive training focusing on all aspects of customer service. Certificate Awarded
Ponce High School – Ponce, PR Diploma 1997
Academic Curriculum
Skills and Qualifications
●Bilingual Spanish/English.
●Excellent customer service experience.
●Work well alone or with direct supervision.
●Pay attention to details, and instructions.
●Organized, problem solving.
●Microsoft Office.
●Microsoft Word.
●Microsoft Office Excel.
●Marketing
●Good communication skills.
●Multi task and fast learner.
References Available Upon Request
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