General Manager, Human Resources, Admin, Customer Service, Retail
Resume:
Rochelle Lachance
Richmond, Ontario K0A2Z0
Mobile: 613-***-****
********.********@*****.***
Objective
To obtain a job with a reputable organization where I can expand my knowledge and experience in management and human resources.
Summary of Qualifications
Graduate of the H uman Resources Graduate Certificate p rogram at Algonquin College. Current General Manager at Global Pet Foods. Experience with producing a training manual as an intern for the Canadian Red Cross. Current knowledge of the recruitment and selection process and best practices in human resources. People-oriented with experience in management and customer service. Ability to work in a team environment and compelled to meet deadlines while ensuring a high level of accuracy in all projects.
Educational Profile:
2012-2013
● Algonquin College, Human Resources Management Graduate Certificate 2007-2011
● Brock University, BA in Sociology
Skills & Experience
Human Resources
● Two years’ work experience of recruitment, selection, and training in management position.
● Experience developing training manual for the Canadian Red Cross
● Awarded with a grade of 95% on a school recruitment and selection plan project
● Awarded with a grade of 88% on a school human resources plan project which included diversity management, recruitment and selection plan, training and onboarding, performance management, and total rewards
● Human Resources Internship at the Canadian Red Cross from February 2013-April 2013
● One of eight out of 30 who qualified for field placement in the H uman Resources Management Graduate Certificate a t Algonquin College
● GPA of 2.98 in the H uman Resources Management Graduate Certificate p rogram Administrative
● Developed Microsoft Word documents and Microsoft Excel spreadsheets as clerical work for a company
● Experience with Microsoft Excel spreadsheets as part of college Accounting course
● Experience with all aspects of Google Drive, including Docs and Sheets.
● Typing speed of 75 wpm
Management
● Current General Manager for three Global Pet Foods stores in Ottawa. As General Manager, main responsibilities include: recruitment, training, implementing and communicating new policies and procedures to managers, setting and maintaining budgets for purchasing, ensuring inventory is well-managed, advertising and marketing management (across social media and otherwise), employee management, event management, and ensuring overall operations of the stores are running smoothly.
● Previously as store manager, my main responsibilities included: recruitment & selection, training, termination, purchasing, employee management, merchandising, customer service, and many other day-to-day tasks that were crucial for store operation. Sales & Customer Service
● Over eight years experience in sales and customer service.
● Highly skilled in customer service: using my knowledge of products to distinguish what is best suited for the customer and many times going above and beyond to satisfy their needs. Development of great conflict management skills over several years.
● Sales have come hand-in-hand with my customer service skills. Communication and active listening, and using any and all resources available, have helped me build a good rapport with customers, to help them make an informed decision. Good understanding of trends in the market and margins to drive my focus on particular products. Work Experience
May 2015 - Present
General Manager, G lobal Pet Foods Ottawa
October 2013-May 2015
Manager, G lobal Pet Foods Cyrville Road
February 2013-April 2013
Human Resources Intern, C anadian Red Cross
May 2011 – October 2013
Assistant Manager & Sales Assistant, G lobal Pet Foods Barrhaven Summer 2009/2010
Photolab Technician, S hoppers Drug Mart
July 2007- August 2008
Clerical Work, P agtec Inc.
Volunteer Experience:
August 2011
● Trip Leader, Humanitarian trip to Brazil with SEA Program at Brock University o Provided help to community centre by painting the interior and exterior walls o Worked at a daycare of young children to aid with the shortage of workers o Provided help at a soup kitchen
o Took and looked after kids at a zip lining park, a luxury many of these children never see
June 2010
● Participant, Humanitarian trip to Peru with SEA Program at Brock University o Provided dental campaigns for children aged 3-12 in a poverty-stricken region in Lima
o Built a set of stairs in shantytown in Lima
o Worked at a daycare to improve the learning experiences of young children o Spent quality leisure time with the children
References:
Available upon request
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