Manager Active Directory
Resume:
RONALDO A. VILLAPANDO
Menifee, CA 92586
Email: ***.**********@*****.***
Objective: Career position in Information Systems Technology to utilize my technical and interpersonal skills as part
of a team to our mutual benefit
SUMMARY OF QUALIFICATIONS
Career reflecting hard work and ability to meet exact specifications as well as cost, quality and time objectives.
Solid knowledge of diverse information systems’ security principles and practices.
Proficient in communications and information systems from mobile devices, laptops and desktop computers.
Reliable, conscientious, and meticulously accurate in carrying out tasks to completion.
EXPERIENCE & ACCOMPLISHMENTS
Centura Health - Colorado Springs, CO.
IT Tier-II Desktop Support Technician, Jun 2016 – April 2018
Supported one of the largest hospitals in the Centura Health system consisting of over 2600 systems in operation
Assisted with configuration and installation of over 200 Desktop workstations at the Regional Training Center
Responded timely to higher priority tickets to meet user urgency and exceed SLA deadlines
Assisted users with hardware and software issues via remote assistance, RDP or in-person as appropriate
Provided regular on-call support for three major hospitals and remote clinics within 60 miles
Processed hardware procurements to meet unique requirements with clinical applications
Contacted Dell Tech Support for computer hardware issues covered under the negotiated warranty contract
As project manager coordinated the upgrade of specialized hardware for the entire hospital ahead of schedule
Established three new classrooms with 43 computers for ongoing Epic Application training with new employees
Upgraded over 200 mobile nursing carts and Desktop computers with the new standard 24" monitors
Configured Apple products such as the iPad Tablets and iPods for clinical use where mobility was a necessity
Supported HP printers, Datamax, Intermec and Zebra printers used in the laboratory for unique specimen labels
Configured and tested cameras, credit cards readers and e-signature devices used for patient registration
Well versed with Microsoft OS such as Windows 10, Windows 7, SCCM, Active Directory, Microsoft RIS, etc.
Documented IT hardware and software issues in HP Service Manager ticket system averaging 150 per month
Provided daily field support for 6 remote clinics within 50 miles of Centura Medical Center
City of Colorado Springs - Colorado Springs, CO.
IT Tier-II Service Desk Technician, Nov 2015 - Feb 2016
Supported over 3,000 users for the city consisting of the Mayor and all the support staff
Provided immediate support for all fire stations and personnel to allow quick response times for each call
Coordinated with each police sub-station the availability of computer hot-swaps for break-fix replacements
Single-handedly migrated all users at the Impound Lot in support of maintaining over 1000 motor vehicles
Deployed computers and phones to Community Parks, Transit Authority and Street Maintenance personnel
Assisted with imaging nearly 100 computers within one week for the Police Academy’s new recruit training
Provided video and system support for the Municipal Court and the City Council members located in the City Hall
Resolved issues at the Correctional Facility when systems used for fingerprinting broke down
Imaged systems for new deployments and break-fix for police, fire, and other employees associated with the city
Processed old equipment for proper disposition according to security policy standard
Documented all tickets via Cherwell Software helpdesk application
Intersil Corporation - Palm Bay, FL.
Systems Analyst, Dec 2000 - Sep 2015
Provided 2nd level desktop technical support in the area of e-mail, Windows desktop applications, a variety of COTS packages, internet browser and customer-specific application support.
Administered Network & Security Administration via remote control and Active Directory. Install, test, modify, upgrade, and troubleshoot computers and printers connected in a network environment for over 1000 clients.
Configured Desktop and Laptop clients with VPNsetups, Citrix Client, Terminal Server, Windows XP, TCP/IP, WINS, and Wireless Networking.
Reimaged and prepared computers with a standard client image to ensure all systems conformed to corporate hardware/software policies.
Troubleshot and analyzed computer hardware, software, and printer problems.
Knowledge and experience with Windows XP, Windows 7, Windows 8, Microsoft Office 2003, 2007 and 2013.
Documented work order history in Remedy Ticket System for a meaningful knowledge base reference
Processed 95% of hardware and software procurements in PeopleSoft Financial System
Directly managed the software compliance program to ensure best practices were adhered to
Responsible for monthly Dell Invoice for over 1000 leased assets to ensure accuracy of departmental charges
Procured and supported company mobile devices such as iPhone, Smartphones and BlackBerry
Configured mobile devices such as iPhones and Samsung Galaxy for domestic and worldwide use
Prepared computer systems for RMA at the end of lease period
Promptly addressed user issues and escalated to proper group as needed to prevent extended downtime
Monitored network to ensure systems had the latest Antivirus updates to maintain a protected environment
Program Manager for the lease refresh program for over 200 international clients worldwide
Maintained computer lab with accurate inventory of systems, peripherals, and mobile devices
SKILLS
Operating Systems: MS Windows 10, Windows 8, Windows 7, Windows 95/98, and Windows 3.1
Databases: MS Access, DBase IV
Programming Languages: Familiar with Visual Basic, Pascal, SQL, Basic
Software Applications: MS Office 365, MS Outlook, Paint Shop Pro, Print Shop Deluxe
Hardware: IBM PC compatibles, Dell laptops, HP printers, iPhones, iPads, Samsung Tablets
Keyword Summary: Deskside Support, Technical Support, Computer Systems Analyst, Computer Operations, Information Systems Manager, PC Technician, Help Desk Technician, Computer Security, Department of Defense, Operations Supervisor, Automated Message Handling System, Customer Engineer, Computer Technician, Information Security, Computer Security Manager, Computer Procurement
EDUCATION AND TRAINING
University of Maryland University College
B.S., Management Information Systems
Certifications:
A+ Certification
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