Sales Customer Service

Antonia Rudzis

**** **** *** * *** C-*** Bloomington, MN 55425

********@*****.*** 904-***-****

EDUCATION

Masters of Business Administration, August 2013

Bachelor of Science, Management, November 2011

University of Phoenix Jacksonville, FL

Project Management Certification Course, December 2011

University of North Florida Jacksonville, FL

PROFESSIONAL EXPERIENCE

Compass Airlines

April 2016 – Oct 2017

Flight Attendant/Line Check Sky Coach/Recruiter

Conduct safety checks when boarding aircraft, prepare for departure and landing with announcements and safety checks, prepare and serve meals to first class, drinks and snacks to cabin, complete transactions on M2 for purchases, help passengers with requests, concerns and needs particularly, unaccompanied minors and special needs, prepare aircraft for following crew. Continual observation and attention to aircraft and passenger safety. conduct line check coaching for flight attendants who have just completed ioe.

Macy’s

Executive Sales Manager/Seasonal

Nov 2015-Jan2016

Managed the cosmetics and sales department, pushing sales, merchandising, tracked inventory and set up displays for the Christmas holiday. Managed employee schedule for all counters for month and called in replacements for call ins. Pushed sales by creating contests and encouraging staff to approach customers with samples and advising on pre-sells and specials. Led team to surpass daily and holiday goals for cosmetics and fragrance.

HSN

Customer Service Rep

Sept 2014 – June 2015

Customer Service hybrid involved sales, customer service, shipping issues, finance and many other questions and issues that i could resolve for the customer.

SOS Employment Group

Business Development Manager

Sept 2013-Feb 2014

Sold staffing services and recruited employees to oil and gas companies in the Permian Basin including Midland, Odessa and Hobbs, New Mexico. Created solid pipeline working in the oil field with foreman and roughnecks at drilling sites.Conducted background checks drug and alcohol testing and employee reviews. Posted job listings and attended and recruited employees at job fairs.

Mercedes-Benz of Orange Park

Aug. 2011–Feb 2012

Internet Sales Professional

Recruited by Sales Manager to supported an 11 person sales team; routed and responded to approximately 100 internet inquiries and leads daily via email and phone. Acted as liaison between customer and sales team; performed inventory searches, provide pricing, options information and address product questions. Prequalified and scheduled appointments. Made outbound sales calls to current lease customers to increase automobile sales. Matched clients with sales person to elevate overall sales. Refered clients to Lexus and Porsche sister companies. Compile sales reports.

Successfully secured 25-30 appointments each week; enabled sales force to enjoy a 90+% close rate through extensive communication efforts conducted prior to appointments.

Contributed to record December in overall sales results.

Adamec & Bruce Rossmeyer Harley Davidson/Sargent Cycle Products

Sept. 2005–June 2011

Sales/Marketing/Finance

Demonstrated and sold motorcycles, custom seats and soft lines on seasonal basis. Established client pipeline through special events, cold calling, referrals and showroom floor leads. Gathered information about customer needs; utilized product expertise to make knowledgeable recommendations. Identified and negated customer objections, collaborated with Finance on terms; negotiated agreement to secure the sale. Facilitated quality assurance and delivery by overseeing all aspects of process.

Held top sales position three months consecutively; averaged 11-30 sales a month.

First Coast Service Options/Kelly Services

Aug. 2008–Feb. 2009

Fraud Analyst/Mitigation Project

Analyzed an average of 50 Medicare provider applications daily; researched and conducted thorough background checks on physicians and practices to determine legitimacy and eligibility. Documented research findings and conclusions. Forwarded suspect applications to Fraud Department for further research.

One of four individuals retained for second phase, activation, of the project.

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