Customer Service Administrative Assistant

Amanda Mohler

**** ********* *****, ***** *******, MD 20685 443-***-**** ******.**********@*****.***

Summary

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Excellent communication skills

Highly Motivated

Customer or Client service oriented

Highlights

Expert Customer service skills

In-depth receptionist skills

Immerse ability to schedule appointments and maintain calendars

Excellent ability to make administrative/procedural decisions and judgements

Professional Experience

ADMINISTRATIVE ASSISTANT RAYSHELL PAINTING SEPTEMBER 2014 TO PRESENT

Preparation of business proposals

Appointment booking

Logging expenses for tax purposes

Drafting and Sending emails to customers and business colleagues

Office organization

photocopying, faxing, filing

Coordinate and Maintain records for phones, company credit cards and office keys

Uses Microsoft Office daily

ABA BEHAVIORAL ANALYSIS THERAPIST AUGUST 2015-JANUARY 2016

Attention to details

Work one on one with student

Work as a team with classroom teachers

Applied the principles of behavioral analysis

Developed skills such as linguistic, cognitive and social skills of children with Autism

Encouraged desired behavior and discouraged inappropriate behavior by using repetition and reinforcement

Reported on student progress, behavior, and social skills to parent

TEACHER’S AIDE SMART START EARLY LEARNING CENTER SEPT. 2014 TO JUNE 2015

Assisted in maintaining a safe learning environment and kept accurate records

Supervised classroom and playground activities of 6-8 one-year old children

Trained new employees in company protocols and procedures

Reported on student progress, behavior, and social skills to parent

BANK TELLER BANK OF AMERICA APRIL 2013 TO SEPT. 2014

Process standard teller transactions for customers including client accounts, accepting loan payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies

Process 25+ customer transactions per hour with extreme attention to detail

Respond to customer account inquiries

Quickly established credibility with clients and remembered over 30+ names of regulars, creating a friendly rapport with customers

Assisted the Supervisor with audits and daily balancing of the vault which exceeded $50,000

Organized 150+ customer transaction receipts on a daily basis so they could be properly filed in a timely manner

Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally.

Education & Training

CALVERT HIGH SCHOOL GENERAL EDUCATION DIPLOMA RECEIVED

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