Administrative Assistant

Professional References Available Upon Request.

Colleen R. Leto

**** ******* **. **, **** Bay, Florida 32905 321-***-**** **.********@*****.*** Objective

I am detail-oriented, organized, flexible, and motivated. I can type in excess of 85 words per minute, I am adept at navigating computers, I possess excellent customer service skills, and I can easily adapt to new policies and programs. I have been trained in LAMA techniques and have graduate training in conflict resolution. I am not afraid of hard work. I have a cheerful disposition and interact easily with coworkers and clients. Education

HONORS DIPLOMA MAY 2008 MERRITT ISLAND CHRISTIAN

• Class Salutatorian

ASSOCIATE’S DEGREE DECEMBER 2012 EASTERN FLORIDA STATE COLLEGE BACHELOR OF SCIENCE DEGREE JANUARY 2015 KAPLAN UNIVERSITY SCHOOL OF LAW

• Paralegal Studies

GRADUATE CERTIFICATE APRIL 2016 CREIGHTON UNIVERSITY WERNER SCHOOL OF LAW

• Certification in Negotiation & Dispute Resolution

• Considering the possibility of continuing education in the future to obtain the complete NDR Graduate Degree. Work Experience

MIDSHIPMAN CANDIDATE UNITED STATES NAVY JUNE 2008-MAY 2009 Honorable Discharge for Medical Purpose

CO-MANAGER LAZY BEAN COFFEE & DELI JULY - OCTOBER 2009 & JULY - DECEMBER 2010 Duties included: food preparation, inventory, scheduling, training, customer service, and sales CUSTOMER SERVICE REPRESENTATIVE EBAY INTERPRISE SEPTEMBER 2013 - MAY 2014 [SEASONAL] Duties included: incoming calls, account management, payments, tracking orders, refunds, and sales ADMINISTRATIVE ASSISTANT RECONCILABLE DIFFERENCES, INC. JUNE 2014 – JUNE 2016 Duties included: property management; data entry; newsletters; application processing; scheduling interviews; acquiring estimates and quotes; drafting, revising and proof-reading documents ADMINISTRATIVE ASSISTANT BURLEY PROPERTIES. JUNE 2016 – DECEMBER 2016 Duties included: data entry; newsletters; assisting with interviews; acquiring estimates and quotes; drafting, revising and proof-reading documents, listing and showing properties, Buyer/Seller contact COST MANAGEMENT PATIENT ADMIN MEDI-SHARE DECEMBER 2016 – DECEMBER 2017 Duties include: Customer service, patient account management, medical records, and handling heavy call volume. Daily tasks include preparing disputes, negotiations, financial assistance holds, bill validation reviews, and offering processing support. Drafted and revised training manuals for new processes and systems. ENTREPRENEUR CORAL REALTY INVESTMENTS, PREMIERE PROPERTY ASSISTANTS SEPT 2017 - CURRENT Duties included: administrative assistant, virtual assistant, transaction coordinator, real estate investor, bookkeeping, drafting contracts, marketing campaigns, copyeditor, copywriter and more.