Sales Customer Service

Rashmi Jagasia

Miami, FL ***** • 201-***-****

**********@*****.*** • www.linkedin.com/in/rashmijagasia

EDI Analyst–Business Analyst-Operations-Project Management -Consultant

Experienced professional in the consumer/wholesale packaged goods, and fashion industries, providing proactive cross-functional expertise and communications in supporting organizational growth and profitability. Demonstrated history of building effective relationships with a strong customer service focus. Strong organizational skills and proven record of consistently meeting project deadlines under pressure. Rigorous attention to detail with excellent analytical skills.

Demonstrate broad strengths in:

EDI Operations, Coordinator, Mapping, Testing, Setup, & Implementation – Back Office Technology

Onboarding Visibility – Relationship Building – Buyer/Sales Team Liaison – Client Relations – Inventory Management

IT Project Coordination – Sales Strategy & Support – Work Flow Documentation and implementation-Business Analysis

Work Experience

Eberjey, Miami, FL Oct. 2015 – Nov. 2016

Intimate Apparel/Swimwear

Senior Customer Service Manager/ Operations Manager

• Point of contact for all department store accounts (Amazon, Club Monaco, Saks, Lord and Taylor, Target as well as other major retailers and specialty stores) and cross-functional internal departments (IT/EDI, Sales, Order Processing/Allocation, Accounts Receivable, Credit, and Warehousing)

• Worked with internal IT department, third party vendors, and trading parties for EDI interfaces, mapping implementation, and testing for onboarding of new customers as well as updates to changes as per vendor requirements. Tracked IT projects and worked with project schedules.

• Liaised with internal IT department to troubleshoot and correct errors during EDI testing, including diagnosing problems with test files that failed compliance.

• Reviewed daily inbound and outbound EDI reports both with responsibility for error analysis and streamlining (810’s 850’s, 855’s, 856’s, 860’s, 865’s, UCC 128 labels) EDI transactions.

• Generated and maintained UPC Codes (GS1) catalogues.

• Created SOP’s and manuals for internal and external usage which was used as reference for new hire training/onboarding and defined policies and controls within the organization.

• Liaised with sales personnel to provide reporting, analysis, and handling of all back office support for customer inquiries.

• Evaluated and effectively resolved issues related to order discrepancy, missing/late product, chargeback requests, and shipping information; coordinated with warehouse to monitor orders, returns, and claims. Effectively minimized financial impact on company while maintaining customer satisfaction.

Developed, designed, and maintained weekly, monthly, and quarterly reports for senior management and sales executives.

SHISEIDO Corp, Rutherford, NJ (February 2014 – October 2015)

Leading Cosmetic/Fragrance Company

Sales Support/EDI/ Operations

Order Processing & Fulfillment

• Executed all order fulfillment functions, including EDI order management, allocation verification, and issuing RTV numbers and authorizations.

Sales/Customer Support

• Received, processed, allocated, and transmitted orders via EDI.

• Analyzed and processed exceptions and corrected data transactions directly with trading partners in a timely manner.

• Point person for Tier One department stores (Barneys, Bergdorf Goodman, Saks, Lord and Taylor and Burberry Boutiques) for all sales support activities including sales pipeline and planning, and performance management

Continued

Rashmi Jagasia

Page 2 of 2 • Miami, FL 33131 • 201-***-****

**********@*****.*** • www.linkedin.com/in/rashmijagasia

Experience Continued

• Liaised with major, high profile accounts to troubleshoot order and shipping discrepancies, prioritize order shipments, and resolved chargeback requests. Resulted in zero chargebacks for the Tier One department store accounts.

• Nominated by co-workers for, and given award in recognition for employee dedication to Shiseido’s Mission, Value and Ways, and daily contribution to make the organization an exceptional place to work.

ADP Florham Park, NJ (Jan. 2011 – July 2013)

Financial Services

Marketing Research Analyst (Contractor)

• Analyzed existing ADP payroll clients for cross–sell healthcare plan opportunities; achieved 30% lead generation.

• Partnered with the tier one and tier two account sales team in strategic initiatives for account penetration.

• Compiled various marketing reports, including commissions and product/account analytics with large amounts of data.

• Managed and conducted 100+ webinars for Marketing team, from determining the audience to execution of the successful web presentation in coordination with Marketing Communications.

IN7 COMPANY, Secaucus, NJ 1987 – 2008

Manufacturer/Distributor Sportswear Company

Operations Director

EDI Processing

• Worked closely with Information Technology group to successfully implement EDI and streamline any system and software errors pertaining to order processing/shipping.

Point person for various ERP Implementation and conversion projects and 3rd party vendors to develop, maintain, integrate, test, and validate data and train end users.

Established contact with trading partners and analyzed the data exchange with external partners. Observed data records to record any errors and corrected failures accordingly.

• Managed entire Customer Service operations for more than $50 million in annual sales via EDI and data entry.

Sales and Customer Service

• Managed team and oversaw daily customer and sales inquiries, including but not limited to order discrepancy, charge backs and offered productive solutions that increased customer satisfaction and retention.

• Worked with tier one and two department stores (Walmart, JC Penny, Bonton, and Belk) to ensure timely delivery of orders.

• Prepared reporting packages for senior sales management team, as well as top-level management, including commission analysis, and year-end and monthly financial reports.

Inventory Management/Shipping

• Worked closely with Warehouse Manager to define distribution and shipping policies for supply chain management to help facilitate shipping priorities.

• Ensured inventory control needs were consistently met by improving inventory management processes; improved inventory accuracy by 90%. Implemented RFID (shipping label radio transmitter) technology.

• Planned and forecasted customer product allocation.

• Managed year-end inventory and cycle counts for accounting and audit purposes.

Accounting/Credit

• Responsible for month, quarter, and year– end closings and reconciliations.

• Oversaw day-to-day operations of Accounts Receivables including invoicing, credit, cash application, bank deposits and month end reconciliation.

• Worked with customers to evaluate RTVs and chargeback.

• Main liaison with CIT group (factor) for customer lines of credit and collections.

• Worked closely with Information Technology group to successfully implement financial software packages.

• Analyzed chargebacks from vendors; helped facilitate collections and implement procedures to omit future deductions.

EDUCATION & TECHNICAL SKILLS

MBA, SETON HALL UNIVERSITY, South Orange, NJ, May 2011

BA, Business Information Systems, HOFSTRA UNIVERSITY, Hempstead, NY, 1985

Technology: Microsoft Office 2007 (Excel, PowerPoint, Word, Access), EDI, JD EDWARDS, MAP POINT, Blue Cherry, PKMS

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