C Customer Service

PERRY M . S IMMONS

* **.***.**** * ac53vj@r.postjobfree.com

Overview

Experienced professional administrative assistant/ events coordinator with a strong work ethic and solid history of delivering high-level customer service. I’m in search of an exciting opportunity with a dynamic organization where I can utilize my exceptional i nterpersonal s kills a nd 1 5+ y ears o f a dministrative e xperience. Proficient i n: M icrosoft W ord, P owerPoint, E xcel, O utlook, I nternet, A dobe R eader, P DF F iling, S witchboard O perating, S ocial Media M arketing, M ail M erge, C ustomer S ervice R epresentative, V enuebook, G ather E vent P lanning P rogram, S ocial M edia, Marketing, C ontract N egotiation, C onstant C ontact, C himp M ail, T ravel C oordination & M eeting / P arty P lanning. Professional E xperience

Land & S ea D ept. - C hicago, I L Nov 2 015- S ept. 2 017 Event S ales C oordinator f or T he G ame R oom a t T he C hicago A thletic A ssociation H otel

● Answer i nquires f or i ncoming e vents. H otel’s s witchboard & a dministrative f unctions.

● Scheduling b oth s emi-private a nd p rivate e vents o r b uyouts.

● Menu C oordination - f ood a nd b everage o rders, A V & P A s ystem a nd r oom s et-up.

● Calendar m anagement, p arty a nd m eeting p lanning. B uilding p roposals, c reate a nd p rocess B EO’s a nd c ontracts through V enuebook/Gather R eservation S ystem. C orporate e vent s ales. A ssist o r s upport m anagement t eam a nd s taff. Atlas G alleries – C hicago, I L N ov 2 012 - A ug 2 014 Art A dministrator/ A rt S ales C onsultant

● Assisted G allery D irector w ith h iring a dministrative a nd s ales s taff.

● Operated s witchboard a nd s creened/directed p hone c alls a ppropriately, c reated a nd m aintained c lient f iles.

● Liaison/host f or s pecial e vents, a rt e xhibitions a nd b usiness a ssociates.

● Process I nsurance D ocumentation a nd C ertificates o f A uthenticity. Event 3 60, I nc. – C hicago, I L M ay 2 005 – A pril 2 012 Office A dministrator

● Provided a h igh-level o f c ustomer s ervice t hrough r eception d uties i ncluding a nswering t elephones, t ransferring c alls, taking m essages a nd r egistering v isitors.

● Face o f c ompany a nd f irst p oint o f c ontact. C lient / c ustomer s ervice a nd s taff s upport.

● Performed g eneral c lerical d uties i ncluding p hotocopying, f axing, m ailing, f iling a nd p ostage m aintenance.

● Organization o f c onference r ooms a nd m eeting s et-up, i ncluding f ood a nd b everage, A V a nd P A s ystem e quipment.

● Compare p ricing, p urchased a nd m aintained i nventory o f c orporate o ffice s upplies a nd v endors f iles.

● Organized a nd m aintained b reak r oom a reas, s torage c losets, c opy/fax a reas a nd o n-site s pace a vailability.

● Travel c oordination a nd w orking c losely w ith t he c ompany’s t ravel v endor o verseeing a ir t ravel, l odging a nd transportation a ccommodations.

● Implemented a c omputer f iling s ystem t o a ssist w ith t ravel b udgeting p rocedures. Education

Elmhurst C ollege – E lmhurst, I L 2 000 - 2 003 Bachelor o f A rts i n M usic B usiness

ILUM B usiness C ollege – M ilan, I taly 2 001 - 2 002 Music I nternship a nd B usiness A dministration C lasses Moraine V alley C ommunity C ollege – P alos H ills, I L 1 998 - 2 002 Majored i n M usic B usiness a nd M usic V ocal P erformance PERRY M . S IMMONS

7 73.426.5072 p ac53vj@r.postjobfree.com Volunteer E xperience

Chicago G ay M en’s C horus, C hicago I L 2 005 - P resent GALA C ommittee C hair, M arketing C hair, F undraising C ommittee M ember, P erformer

● Community f undraising, m arket a nd o rganize e vents a nd p erformances.

● Co-director o f l gbt y outh c horus p rogram f or h omeless a nd a t-risk t eens f or H IV.

● Singing m ember, D onor

Andersonville M idsommarFestival, A ndersonville C hamber o f C ommerce a nd E dgewater F estival 2013 - P resent Gate C aptain, P edestrian C ounting M onitor, S ecurity

● Gate - Keeper - collect s uggested d onations a t e ntrance g ate t o t he f estivals

● Pedestrian t racking f or c ommunity A rt-walk f airs a nd F armers M arkets.

● Security C heck P oint- k eeping a ll a lcoholic b everages w ith f estival g rounds. References a vailable u pon r equest.

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