Human Resources Manager - Bi-lingual (Spanish)

Paula Andrea Driouiche

Miramar, FL *****

Phone: 954-***-****

******************@*****.***

Human Resources Management

State & Federal Employment laws educated and Leadership & Teamwork outlook

Dynamic HR professional dedicated achievements and demonstrated success. Increasing efficiency and improving employee retention processes. Creative problem solver that is deadline conscious. Highly effective leader who embraces responsibility and consistently exceeds expectations. Compassionate and honorable.

Education

Florida International University (2001 Miami, FL)

B.A. Finance & Business

Florida International University (2001 / 2003 Miami, FL)

HR Management - HR Laws

Professional Experience

Atlantic Broadband Finance LLC (Fiber, Phone, Internet Service Co)-Miami Beach, FL

HR Manager (Jan 2008/ Jan 2018)

Responsibilities: HR Main Functions

Ensuring Compliance with State, Federal and Local Employment Laws: Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, Worker Compensation, Occupational Safety and Health Administration (OSHA) tracking these programs, in addition to electronic filing of the EEOC FCC 396-C., as well as, Company polices and procedures. Guide business managers / directors on accurate HR processes; minimize company’s liabilities risk.

Recruitment and Retention- Personnel recruitment, hires, terminations, and benefit administrator. Responsible for interviews, position filled in a timely manner. Conduct drug testing, criminal background and Motor Vehicle Report. Manage New Hire Orientation process and follow up till their 90 days probationary period.

Benefit Administrator of - 401k, health insurances, COBRA, life insurance, Short term and Long-term disability, FMLA.

Full Cycle Payroll, managed HRIS system, managed and Supervised team for payroll accuracy, (zero error rate).

Conduct Employee relations/complaints follow up’s and resolutions. Implemented Performance Improvement Plan. Conducted disciplinary responsibilities. Conduct accident drug testing-reporting and follow up on any disciplinary measures if applicable.

Conducted Disciplinary processes, coaching sessions for managers and front-line employees.

Responsible for Annual Performance reviews for all department, stay on timeline, HRIS entry of results, payroll merit increases.

Team member of our safety committee, report, resolution, and outcome of safety measures assessment. OSHA compliance, designed, and implement training. In addition to response to any observation/ complaints from OSHA representatives.

Respond to unemployment request. Litigate cases for Unemployment eligibility.

Be a valuable and trusted resource to employees seeking guidance on questions related to benefits, company policies, procedures and practices. Quarterly- Implemented EE’s focus groups. Conducted training in applicable job description related functions.

Ensure all field technicians are up to date with company policies.

Manage fleet inventory, and information accuracy. Provide: Gas cards, Fuel reports.

Responsible: Payroll/ OT / kept within monthly budget, Technical Sales commission audits with CSG, on call calendar, invoices, office supplies (tech/ops only), manage “how’s my driving” decals/ complaints. Weekly CLI user added leaks report, hurricane preparedness training & responsibilities / procure: Stock up on – gas, diesel for generator, refilling parking meters.

Construction: Generate listing for lockbox, pedestal repairs to contractors and techs. Managed NJUNS website for pole transfers.

Weekly technician meetings - provide info, monthly safety meetings, quarterly focus group.

TravelOne International LLC. (NETWORK MARKETING IN THE TRAVEL INDUSTRY) Doral, FL

HR Manager (Aug-2005 / Jan - 2008)

Selected Achievements – Designed and Built the HR dept from the bottom up.

Recruitment of top executives, internationally and nationally. In addition to, filling clerical position held within the company. Implemented and procured short-term disability, 401k, and health group insurance. Responsible for procuring and administering a competitive group health plan and disability benefits. Procured Workers Comp insurance, GL Insurance. Implemented COBRA administrator processes.

Implemented a new salary grade structure, conducted salary survey within the industry. Improved retention of top-performing employees by improving overall employee morale, initiating performance recognition programs, launching monthly morale and team building events. Responsible for management leadership training. Accountable for new employee orientation and training. Implemented an on-boarding process for new hires. Created training manuals for all dept,

Implemented new payroll pay period dates to accommodate the business needs. Generated and designed an employee handbook, employee policies and procedures. Employee recognition programs.

Ensuring Compliance with State, Federal and Local Employment Laws: Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, Worker Compensation, Occupational Safety and Health Administration (OSHA)

Developed and Implement job descriptions, created employee handbook policies. Defined and implemented State and Federal employment practices with exempt and non-exempt employees. Employee development and career-pathing for all staff. Reduced recruiting expenses by 50% annually by identifying alternative recruiting sources.

Performed other job task as needed by the CEO/President.

Cotecna Inspection Inc. (CUSTOMS INSPECTION COORDINATION) Miami Lakes, FL

Human Resources Manager – (March-2002 / July-2005)

Personnel recruitment, hires, terminations, and benefit administrator. (401k, health insurance, COBRA administrator, life insurance, Short term and Long-term disability, FMLA, Workers Compensation). Reviewing accuracy on tax documents 940, 941, UCT 6. Responsible for generating accurate 1099 for 1000+ vendors and subcontractor, in addition, responsible for all W2. Administered Bi-Weekly Payroll, accountable for fund transfer, journalized payroll funds from operational to payroll accounts. Conducted Salary surveys within the inspection industry. Managed the accrual of sick, personal, and vacation time.

Responsible for all payable wire transfers for customers, vendors, inspectors (subcontractors) and international inter-company accounts. Prepare, journalize, and deposited full cycle accounting procedure.

Oversee expenses to ensure guidelines set by Headquarters in Geneva. Responsible for providing department budgets annual figures; and keeping within budget boundaries.

Responsible for renewal and attainment of all required insurance for port entry purposes, such as General Liability, Professional, Property Insurance. Expert in group negotiation with acquiring any insurance necessary.

Supervised 10 team members in the digital filing department, and reception personnel. Ensured training for customer service succession and system filing procedures with assistance from the IT dept.

Performed other job task as needed by the Vice President of Operations.

Selected Achievements

Responsible for A/R and A/P full cycle accounting. Developed Personal Objectives processes; one of the successful objectives was an increase of 75% of receivables in 2004 in comparison to 2003. Collected 96k additionally to the previous years in 8 months time. Bonuses attained for objective achieved. Implemented an ACH deposit processes for subcontractors.

Participated in the Implementation of the Digital filing system; this will reduce and prevent workers compensation claims. The liability of physically attaining these boxes with files; which heaviness was approximately 20lbs. each box. After Digital filing was implemented, the information in the folders was stored in the Network, accessible to all; via computer. This process reduced employee claims eventually eliminating the liability and saving on loss runs the following year.

Stabilized increasing health insurance costs and maintained rates over two renewal periods without sacrificing benefit quality. Decreased disability, life insurance and dental costs by 30% annually. Formalized safety policies and procedures for employees, wrote proposals for the staffing division and assisted, and managed vendor relations in addition to general management the office.

Seabulk International (TOWING & TANKER SERVICES) Port Everglades, FL

Accounts Payable Department (Aug-2001 / Sept-2002)

Reconciled bank statements, transferred weekly figures to General Ledger and reconciled accounts payables accounts. Entered 150+invoices daily; exported data from NTC Safeway software into Oracle 11I Internet access. Responsible for Oracle troubleshooting platform.

Involved in weekly check run, matching and mailing. Reviewed and approved expense request, expense reports, in addition to reimbursement checks.

Backbone Enterprises/Freeform (SPOILER MANUFACTURER) Miami, FL

Office Manager/Accounting Supervisor/HR counselor (June-1998 / April – 2000)

Handled accounts receivable / payables. Granted customer credit approval, invoiced customers, entered customers’ orders, in addition to answering 8 PBX lines. Issued customer credit and refund. Responsible for RMA accurate data and audit.

Assigned daily work task for warehouse workers. Prepared shipping documents (UPS logistics) for outgoing warehouse merchandise.

Reconciled bank statements, prepared $5000+ bank deposits on a daily basis- compose General Ledger entries.

Quarterly tax filing – IRS EFTPS – 940/ 941. Responsible for accurate 1099, W-2, full cycle payroll.

Responsible for the hiring, termination, training and supervision of all warehouse and office personnel.

Florida International University (2001 / 2003) Miami, FL)

HR Management - HR Laws

Itinerary mainly concentrated in legal issues and law(s), such as Title VII, ADA, Civil Rights, Age Discrimination Act, FMLA, Sexual and other categories of Harassments.

Recruitment and Selection process. Pre-employment testing, Benefit administration.

Dealing with difficult employees, how to maximize their abilities to initiate productivity and low company turnover.

Business Law, comprehension of UCC codes, HR management. Supervisory / Management motivational leadership functions and skills. Business ownership and organizational functions.

Analyzing, journalizing and posting financial transactions. Journalizing the declaration and payment of a dividend. Analyzing component percentages within acceptable levels. Analyzing and recording transactions for notes payables / receivable. Recording adjusting, closing, and reversing entries for accrued interest income/ interest expenses. Prepare financial statements-work with GL and journals.

Professional Development

Leadership through Quality workshop

ISO 9001-2000 training, auditor, internal auditor

Effective Delegations & Negotiations Training

How to handle difficult employees

Coaching & Mentoring Leadership

OTHER SKILLS

Languages: Read, write, speak – English / Spanish (both proficient)

Skills

Proficient in Word/ Excel/ PowerPoint all versions of Outlook/, knowledge of Access, Publisher. Efficient in the 10 Key – 290 spm.

Accounting: Experience with accounting software includes Accpac, QuickBooks, and Automated Accounting 6.0, Oracle and Oracle 11I, NTC Safeway, Mas 90. ADP Payroll system. HRIS programs.

Payroll- Extensive knowledge of payroll software - ADP Workforce One, Knowledge with software flat file. Millennium, and Paychex.

Expert in negotiating any contract attainable regarding benefits renewals or procurement of new benefits. Expert with composing budget figures & requirements.

ISO 9001:2001 training and certified. Extensive knowledge in training abilities. Expert in group presentations. CSG customer-based software. True view map printing.

Proficient in creating training manuals, training employees and cover all aspects of new implementation processes.

References:

PROVIDED UPON REQUEST

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