Program Manager Service

**** ** **** ****** ******* Rose *********@***.***

Tamarac, Fl. 33319 646-***-****

EXPERIENCE

Health and Hospital Corporation Queens, N.Y. 01/2013 - Present

Correctional Health – Social Worker /Discharge Planning

Provide direct support services to mentally ill individuals; collaborate with mental health teams

and the medical service providers to facilitate case management initiatives

Establish and maintain professional relationships with inmates to coordinate and facilitate the

discharge process and encourage acceptance of services

Identification of appropriate services for inmates and coordinate referrals/appointments to ensure

community stability and to facilitate a successful transition into the community upon release

Deliver education and support regarding program benefits and policies

Capital One Bank, Cedarhurst, New York, N.Y 10/2007 - 9/2013

Relationship Banker

Retained and expanded customer relationships

Discovered customer’s financial needs and provide product and service recommendations

Maximized the depth and profitability of the customer’s relationship.

Coached new Relationship Bankers & Teller Associates

Hudson Guild Children Center, New York, N.Y 09/2011 - 05/2012

Intern/Therapist

Conducted class observations of individual children

Provided art and play therapy with children to increase their ability to articulate feelings

Improved children’s social behavior in the classroom

Provided trauma focused cognitive behavioral therapy

Healthy Families Brookdale Hospital Brooklyn, NY 05/2010 – 08/2011

Program Supervisor

Provide weekly clinical supervision and administrative supervision to Family Support Workers and Family

Assessment Worker. Coordinate case conferences and ongoing in-service training.

Review data and family records regularly for quality assurance purposes.

Monitor Healthy Families data management and analyze data relative to performance targets and indicators.

Assess staff performance and growth regularly.

Aid Program Manager in development and/or updating of training curriculum, resource directory, and other program materials as necessary.

Attend required trainings, meetings and collaborate with consumers and service providers.

Coordinate in home shadowing opportunities of pediatric & OB GYN residents to at-risk, impoverished and marginalized families.

Horizon/JBFCS, Brooklyn, N.Y. 09/2009 - 04/2010

Intern/Therapist

Facilitated weekly case conference, weekly individual sessions, and weekly group

sessions with family members and coworkers

Completed telephone screenings and assessments

Coordinated needed services for all family members.

Developed a comprehensive service plan based on assessments of the family’s goal

Diaspora Community Services Brooklyn, N.Y. 09/2007 - 09/2009

Residential Assistant

Provided youth with weekend developmental activities to improve self-esteem

Provided basic computer skills to improve life skills

Assisted in filling out food stamp and public assistance applications

Provided workshops for expectant and new mothers

EDUCATION

Hunter College School of Social Work Masters of Social Work September 2012

York College Bachelors of Social Work May 2010

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