BMC Remedy and BMC ADDM Consultant

Sagar G. Talreja

Pune - ******.

Email: - *********@*****.***

Contact No: - +91-940*******

https://in.linkedin.com/in/sagar-talreja-7259a762

Objective:

Seeking a role that will utilize my talent to enhance the growth of the organization.

Experience Summary:

Total experience of 4.1 years in BMC Tools.

Experience in Implementation, Support and development of BMC Remedy ITSM suite and BMC ADDM

Skills-

oBMC Remedy ITSM Suite 8.x, 9.x

oBMC Atrium CMDB

oBMC Discovery/ ADDM 9.x, 10.x, 11.x

oBMC Analytics

oITIL V3 Foundation Certified Professional.

Experience in creating different jobs, and knowledge on relationships/Data Modelling in BMC Atrium CMDB.

Experience in Support and Maintenance of BMC Remedy for different customers.

Knowledge of Remedy workflow, ITSM modules [IM, PM, CM, SRM and SLM] Configuration and troubleshooting.

Have undergone ServiceNow Discovery course and accreditation examination.

Good communication skills, team player, and ability to grasp new technical concepts quickly.

Employment History:

Input Zero Technologies

July 2017 to Current

Designation: Sr. Engineer

Vyom Labs Pvt. Ltd.

March 2014 to June 2017

Designation: Engineer

Project Details:

BMC Remedy Customization and Support

Description :

The project is based on all post implementation tasks for one of the BMC’s GSD client.

Client: BMC Software

Role: Responsibilities include:

Creating various AOT, PDT and SRD’s using SRM feature.

Configuration of custom process flow, custom approvals for change and service requests.

Importing foundation data using UDM and other data using Data Import tool.

Addressing issue related to Incident, Change, SR, CMDB, Asset management, etc. faced by users and analyzing logs whenever required.

Integrated Remedy with one of the client’s tool using Webservice and created necessary workflows.

Creating RBE rules for creating requests through email and client’s other requirements.

Developing workflows for any enhancement or customization requirement from client.

Good knowledge of Smart-IT and MyIT.

Creating Datasets, Reconciliation jobs for CMDB data.

Creating and validating test cases and documenting them for post upgrade testing.

Creating user guide and knowledge articles for end user’s use.

BMC Remedy Implementation, Customization and Support

Description :

The project involves Remedy ITSM and ADDM activities as mentioned below.

Client: Ericsson.

Role: Responsibilities include:

Interacting with Client and performing various day to day support activities.

Installation of BMC Remedy ARS, ITSM suite.

Creating and importing foundation data in remedy using UDM.

Creating users and providing them necessary Roles, Groups and Permissions.

Production support which includes handling client issues as per Incident requests.

Building the Service Level Agreements.

Supporting the application after deployment to production for day to day queries/support.

Customization for Incident module, Change Management module.

Import data from xls, xml file into AR server using Pentaho tool.

Creating workflows as per the customization requirements from the client.

Extending the CDM of CMDB for new requirements.

Creating and modifying Reconciliation and other jobs using BMC Atrium Integrator Spoon and troubleshooting of various jobs in case of any issues.

Creating various documents for implementing change, SDD for new requirements and other as per the client’s process.

Handling ADDM Operations activity like scanning, credentials configuration.

Upgrading ADDM to latest versions as per BMC recommendations.

Developing custom TPLs as per the client’s requirement.

BMC ADDM/ Discovery Application Mapping

Description :

The project requirement was to map Business Application Instances of client using Application Mapping (CAM) feature of BMC Discovery 10.2.

Client: Mashreq Bank.

Role: I was responsible for:

Gathering of raw data from application owner in a defined questionnaire format.

Building prototype of application and mapping final application on approval.

Analyzing missing information and discovering it to complete the BAI.

Proactively working with application owners whenever required to complete the BAI.

BMC Remedy ITSM and BMC ADDM Support

Description :

The Objective of the project was to support BMC Remedy ITSM and ADDM for the client within agreed SLAs.

Client: BMC Software (GSD Department), Bangalore

Role: I was responsible for:

Health check of BMC Remedy tool as per the demand from client.

Proactively working with users and guiding them whenever necessary.

Generating various OOTB and custom reports for stakeholders as per the request.

Generating and analyzing logs to troubleshoot errors.

Troubleshooting of notification and email engine related issues.

Creation, Deletion and Updating user profiles

BMC Remedy AR Server Administration and troubleshooting server related issues.

Addressing various issues related to Change, Asset and Incident Management.

Creating Reconciliation and other jobs in AI as per the requirement to import CIs in CMDB.

Troubleshooting of normalization and reconciliation jobs.

Working with other vendors like BMC in case of support cases.

Creating reports, adding custom objects in BMC Analytics.

Migrating of Universe from one environment to another environment.

Scheduling of reports as per the requirement and performing admin activities under CMC.

Implementation of BMC ADDM 10.x

Description:

The objective of the project was to discover the infrastructure which consists of Servers and Network Devices, prepare the Inventories and integrate with CMDB.

Client: Wipro Technologies (HBP)

Role: I was responsible for:

Requirement gathering and planning related to software and hardware.

Installation, Configuration & Administration of ADDM over the virtual infrastructure.

Coordinating with different teams for configuring credentials and making sure required ports allowed for discovery.

Performed various discovery tasks like adding credentials, performing sweep scan to understand actual environment, scheduling discovery, configuring Time Synchronization using NTP Server.

Verifying and validating discovered data.

Single point of administration and validation over the consolidation server.

Schedule automated discovery of large subnets in a way as to minimize load over the network.

Provide necessary OOTB, custom reports and complete documentation.

Synchronization with CMDB.

Configuring HTTPS to make appliance accessible securely.

Provide Admin and End User Training.

BMC ADDM-CMDB Administration and Support

Description:

Client implemented BMC Remedy on Demand along with ADDM and wanted support for this environment to keep the RoD and ADDM environment up and running.

Client: Wipro Technologies (Novartis Pharma)

Role: As an ADDM-CMDB Consultant, I was responsible for:

Monitoring BMC ADDM server performance by performing normal activities manually.

Patching and Upgrading of ADDM appliance as per the current available updates and BMC recommendations.

Building and using ADDM Clustering feature available from 10.X version.

Testing applying newly released TKU’s for any changes.

Developing of custom TPLs as per the requirement.

Management of the scanners and the Consolidator.

Solving appliance related issues by studying logs and troubleshooting errors.

Ensuring alignment between all Divisional ADDM appliance responsible staff on upgrades strategy and time plan.

Verifying and validating that the discovered data is received by the Consolidator.

Performing ad-hoc discovery to discover newly IT-asset and Coordinating raising tickets for deploying Discovery accounts.

Troubleshooting discovery issues and working with users, different teams to turn failed discovery to success.

Coordinate with the relevant Configuration Librarians, Remedy Administrators, and Vendor representatives for Management of ADDM Data Quality.

Creating cron jobs for scheduling appliance backup and sending report to other teams.

Providing different OOTB and customized reports as per the requirement from clients.

CMDB Roles:

Synchronization and validation of data from ADDM into CMDB.

Analyzing and finding root cause for duplicate CI’s in CMDB and providing the action plans to solve duplicate CI issue.

Reconciliation of CIs that failed to reconcile into Production Dataset.

Addressing the reason for missing relationships in CMDB and assisting to build them.

Modifying Reconciliation rules to improve data consistency

Monitoring of ADDM reconciliation job run.

Personal Details:

Date of Birth: 8th May 1991.

Sex: Male.

Education: MCA

Marital Status: Married.

Nationality: Indian.

Passport: Yes

Language: English, Marathi, Hindi, Sindhi.

I hereby declare that the information furnished above is true to the best of my

Knowledge and belief.

-Sagar Talreja.

Contact this candidate