Manager

Elizabeth Regalado

**** **** ******, **** **

Bronx, NY 10468

Phone: 718-***-****

*********.**********@*****.***

OBJECTIVES

Seeking a management position with an organization where I can utilize my interpersonal, administrative skills and professional experience to improve operations, and enhance growth.

QUALIFICATIONS

Vast understanding of the criminal justice field and providing support/counseling services to those within the Criminal Justice system. Coursework in Human Service practice in the criminal justice setting, Criminal Justice Ethics, and Criminal Justice Human Services Capstone.

Over 30 years of experience working for human services/non-profits in various capacities from providing administrative support to supervisory responsibilities

Effective communications skills – Ability to service and support diverse groups of people, experienced and comfortable working in high-stress, quick-response situations, with excellent written and verbal communication skills in both English and Spanish

Committed to continuous professional development – Always working to enhance my understanding and mastery of leadership competencies with clear communication, enhanced teamwork, and positive mentoring.

EDUCATION

Bachelor of Science in Criminal Justice

Colorado Technical University - Colorado Springs, CO Graduated: 06/26/2015

Relevant coursework:

Human Service Practice in the Criminal Justice Setting

Foundations of Group Counseling

Criminal Justice Ethics

Foundations of Individual Counseling

Associates of Science in Criminal Justice

Colorado Technical University - Colorado Springs, CO Graduated: 12/25/2012

EXPERIENCE

Assistant Electronic Records Manager

Church Pension Group, New York, NY June/2010 - March/2018

Oversees Records Center functions

Maintains and implements records management and document capture policies and procedures

Evaluates changes to the Records Retention and Disposition Authority that are requested

by BU/SG representatives

Validates that the requested changes conform to the master records category listing,

and obtains required approvals

Coordinates the activities of the Archives Advisory Council

Oversees management of records stored off-site

Maintains up to date expertise in records and information management

disciplines through networking

Operations Claims Supervisor

Church Insurance Companies, New York, NY June/2006-June/2010

Development, maintenance and implementation of Claims policies and procedures

Update and revise the Records Retention and Disposition Authority (RRDA) as needed; apply RRDS to the inventory of the organization’s official records

Manages records stored off-site

Assists with the process for applying Records Preservation/Hold Orders

Assists with the periodic review of retention sources and regulations

Coordinates operational audits that assess adherence to records management policies and procedures, and identifies record-keeping risks/issues

Contributes to the development of training curriculum and guidelines, and delivers necessary training on an on-going basis

Maintains up to date expertise in records and information management disciplines through networking, independent research and business associations

Assistant Supervisor

Church Insurance Companies, New York, NY July/1988-June/2006

Promoted from Assistant Supervisor to Operational Claims Supervisor for a staff of 10

Oversaw the day-to-day activities of the Records Center, and managing the records stored off-site

Provided information, service, and assistance to customers and various company personnel

Determined the necessary course of action for each customer

Responsible for technical, processing, and administrative functions and assisted other staff members

Assigned special tasks and projects

SKILLS SUMMARY

Proficient Microsoft, Word, Excel, Power Point

Bi-Lingual Spanish

Working with confidential material

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