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Manager, Customer Service, lab assisstant

Location:
Burlingame, CA
Posted:
July 02, 2018

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Resume:

BAILEY DETMERS 801-***-****

Education

Alamogordo High school 2010-2012

New Mexico State University Alamogordo 2011-2015

Recently Attending CSM for about 6months

•Has over two years of college courses complete as well as a deep love for computers, art and science.

•Looking to pursue a fun outgoing career that I can grow, expand ideas and grow from knowledge in learning something new and exciting.

Bailey’s personality skills

•Great communication skills

•Computer skills such as proficient in Word, PP, excel and many Google apps

•Friendly outgoing individual

•Fast worker as well as a worker that stays on task

•Known to go the “extra mile”

•Self-motivator

•4+ years of Managerial Experience

•2+ years of unconventional office work such as registering patients, phones, and clerical organization.

•Great employee and coworker

•Creative

•Organized and very well planned

•Very fast learner with a push to grow and expand

•Strong sense of confidentiality and Integrity

•Multitasker

Jobs in order from oldest to most recent being at the bottom of the resume

Volunteer work as well as Clinical Worker

Work references/skills

Gerald Champion Regional Medical Center

Summer Volunteer

Contact Bobbie Stone at 575-***-****

•patient care

•made beds

•talk to patients

•safety courses

•HIPAA violation

•deliver medicines

•serve food to patients

•file information

•answer phones

San Mateo Medical Center

Clinicals During April 2017

Contact Lori by 650-***-****

Student at San Mateo Medical Center

•Helped with over 300 blood draws and urine collections

•Worked in outpatient

•Did draws on the floor and psych ward

•Have many references (named below). Was told I’m very professional and straight forward with my blood draws. As well as being courteous and friendly to all patients.

References:

Naomi Horiuchi- 650-***-**** or ac53mt@r.postjobfree.com

Harold Flores- 415-***-**** or ac53mt@r.postjobfree.com

Work Experience

Caliches Frozen Custard Alamogordo

Food server/ Manager May 2012- December 2015

Contact Manuel Fuentes at 575-***-****

White Apron

•Food Service as well as ordering food back ups

•Conversing with customers

•Maintain/ keep the store clean

•How to keep at a constant fast pace

•Memorized a vast amount of items and always make sure that I am staying on top of making items and keeping quality control on finished products.

Manager (for 3+ years after returning to company in future.)

•Promoted to Manager

•Ran my own shifts

•Trained new employees

•Would count cash drawers and do count out at the end of shift

•Talk to angry customers or deal with hard situations such as threats, un-welcome customers and even mad employees

•Kept others motivated as well as upheld a happy work environment for everyone to enjoy while running my own shifts.

•Helped plan work parties and events with coworkers

•Helped with changing scheduling and making schedules for shifts I would be working.

Brewed Awakenings

Barista/ Food waitress December 2013-June 2014

Contact Isa at 575-***-****

•Customer experience

•New genre of customers because the work was on Holloman Air force base.

•Early shifts at 4am

•Set up the store as well as set up the cash registers and starting up coffee machines.

Caliches Frozen Custard Las Cruces (returned to company at different location)

Manager 2015- 2015

Contact Javier Morales at 575-***-****

See above Caliches for job skills.

Memorial Medical Center

Drop offs/ Lab assistant April 2015-August 28th 2015

Contact Layla at 575-***-****

Outpatient

•Draw and collect specimens from many different patients.

•Draw adults, kids and even babies

•Draw blood, collect urine, sputum, feces and more.

•Perform PKU’s and do timed glucose tests.

•Read orders put the orders in the computer as well as put the type of tests wanted

•Label each and every specimen

Drop Offs

Drop off is where I worked for most of my time at Memorial Medical center.

•Call patients, doctors and nurses for information about orders

•Gather information and put it into the computer system for processing and filing.

•Make new accounts and dates for when patients had arrived and had specimens collected so I could place the tests into the computer

•Print labels to place onto the specimens and drop off into certain sections into the laboratory.

•load UA machines and place urine into sections for dipping

•Bring stats to certain areas so they could be read on time.

•Organize the paperwork and make sure everything was alphabetized and put into order for filing.

Chili’s

Server August 30st 2015- January 11th 2016

Contact Chilis and ask for the manager Chris or Heather at 575-***-****

•Serving job

•Taking orders and making drinks,

•Helping customers with choices and paying options

•Work with speed and remember customers’ names as well as faces

•Strong communication skills

•Take care of the checks and process payments through a computer system

Starbucks

Barista January 28th- March 11th 2016

Contact Cici at 415-***-****

•Talk to customers

•Give great customer service

•Prepare drinks and heat up food

•Prepare backups

Joannes

Key holder/Manager March 20th 2016- April 2016

•Customer service.

•Open the store and close the store

•Stocked and took items out of the truck when it would arrive

•Customer complaints and store calls

•Dealt with refunds and counting of drawers as well as counting the safe and making sure that the store was closed properly.

Trader Joes

Worker/ Employee April 2016- August 2017

Millbrae store 1-650-***-**** ask for Tannous or Holden

•Register

•Food service

•Floor work

•Customer questions

•Trader Joes main prerogative is customer service and having a strong sense of Integrity

•Make sure every customer that enters the store feels welcome and greeted with smiling face

•Face products

•Answer questions

•Count money

•Closing and opening the store

•Help decorate and plan parties for store

•Help with art and planning sign projects for hanging around the store with small group of people.

Kaiser Redwood City

Lab assistant 2 August 2017 - November 2017

Contact Ty Soyanco at 916-***-****

•Multitasking with Processing and Drawing blood

•Confidentiality with HIPPA training

•Strong need of focus when identifying patients and processing results

•Early shifts and always being prompt on timed draws

•Have to be organized since healthcare is a very serious and deals with people’s lives.

•Answering phones as well as processing specimens and shipping them out from multiple hospitals which requires strong multitasking skills.

Gamestop (current job)

SGA or shift manager

Contact Tony or Leo at 650-***-****

•Organize and file games

•Help manage the shift as well as customer complaints and concerns

•Help with inventory and pricing

•Help mail and package orders for warehouse and customers

•Listen to cooperate meetings and display new practices into the everyday workplace

•Close and open shop

•Answer phones and help direct calls to the correct store or persons.



Contact this candidate