Customer Service Office Assistant

PATSY HAYNES

*** ********* *****, *********, ** *0016

Home: 404-***-**** • Cell: 718-***-****

**.***********@*****.***

Dedicated and focused office assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority focused on driving productivity by leveraging strong front office management skills. Skilled Customer Care Agent committed to addressing customer concerns with speed, accuracy, and professionalism.

Microsoft Office proficiency

Customer service expert

Cash management

Dedicated team player

General Office Skills Mail management

Employee relations Strong interpersonal skills

Personnel records maintenance

Results-oriented

Time management

Professional and mature

Strong problem solver

Report writing

High customer service standards

Devoted to data integrity

Strong problem solving ability

01/2018 to Current

HOME DEPOT

Marrietta, GA

Customer Service Coordinator

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. 05/2017 to 01/2018

STAFFMARK TEMPORARY AGENCY

Atlanta, GA

Pro Referral Customer Care Agent ( The Home Depot) Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures, and quality assurance measures. 01/2017 to 02/2017

STAFFMARK

Atlanta, GA

Administrative Assistant ( Contract)

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. SUMMARY

SKILLS

EXPERIENCE

04/2016 to 12/2016

ALLEN FLOORS LLC

Stone Mountain, GA

Office Assistant

Verified and logged in deadlines for responding to daily inquiries. Operated office equipment such as copiers and fax machines. Entered information into computer databases.

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on social media websites.

Created weekly and monthly reports.

Conducted telephone and onsite exit interviews for all employees. Selected and interviewed candidates for all available positions. Completed payroll processing from start to finish for more than 6-10 employees. 09/2015 to 01/2016

WINGS TIME

Lithonia, GA

Cashier/Customer Service Clerk

Assessed customer needs and responded to questions. Cleaned and straightened work area.

Bagged merchandise by following standard procedures. Organized register supplies.

Unboxed new merchandise.

Operated cash register with proficiency.

Provided professional and courteous service at all times. Prevented store losses using awareness, attention to detail and integrity. 03/2015 to 08/2015

NATHAN'S SOUL TRAIN BBQ

Lithonia, GA

Cashier/Customer Service Clerk

Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing an excellent customer service. Stocked and rotated inventory regularly.

Cleaned and straightened work area.

Bagged merchandise by following standard procedures. Operated cash register with proficiency.

UNDERGRADUATE CERTIFICATION: PSYCHOLOGY 2014

Ashworth College, Norcross, GA, USA

DOCTORATE: COUNSELING (CHRISTIAN) 2009

Tripp Bible College, Marion, NC, USA

MASTER OF ARTS: MINISTRY 2006

Tripp Bible College, Marion, NC, USA

Office Assistant, Cash management, Cash register, Cashier, Strong interpersonal skills, excellent customer service, email, Employee relations, faxes, General Office, inventory, Mail, Microsoft Office, Office equipment, Payroll processing, copiers,Psychology, Team player,Cold Calling, Web sites, Cold calling, Computer literate, Customer needs assessment, Credit & Debit Card Machines.

EDUCATION AND TRAINING

SKILLS

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