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Assistant Customer Service

Location:
Newport, KY
Posted:
July 01, 2018

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Resume:

Dennis M. Ollier Jr.

**** ******* ******, ******* ** 41071

859-***-****

ac53lk@r.postjobfree.com

Objective

To obtain a job that utilizes my customer service skills, managerial, professionalism and team building to help a company grow and develop.

Experience

Instructional Assistant

Newport Independent Schools

August 2012 - Present

Overseen the Alternative Program for high risk students. Monitor students daily progress, course progress and behavioral issues. Run detailed daily and monthly reports for administration on students achievements and credits acquired from an online program.

Assistant/Head Baseball Coach

Newport High School – Newport Independent Schools

2007 – 2015

Coached middle and high school aged players for baseball. Scheduled ball games, interviewed for assistance coaches. Maintained concession stand and inventory of uniforms and equipment. Worked with the city on maintenance of fields.

Front Desk Clerk/Night Auditor

Hilton Properties, Hampton Inn, Wilder KY

March 2011 - Present

Checking guests in and out of hotel. Ran detailed reports for management. Maintained a cash drawer and executed excellent customer service skills.

Received awards for Employee of the Month recognition.

Sales Manager/Assistant GM

Comfort Inn – Richwood KY

2007-2011

Responsible for overseeing the Sales department for rooms and meeting facilities. Negotiated corporate, rates, group rates and special rates, Also helped GM with setting weekly rates. Worked with social media on guest reviews. Interviewed and hired employees. Ran reports for Management.

Instructional Assistant/Job Coach

Bracken County School Systems

2001-2007

Assisted students with FMD with life skills and education processes. Also worked as a Job Coach - observing special needs students to master life skills to acquire meaningful employment.

Head Varsity Baseball Coach

2001-2006

Assistant Football Coach

2001-2005

Assistant Varsity Basketball Coach

2003-2005

Night Auditor

Courtyard by Marriott – Covington KY

1998-2000

Checked in and out guests, ran financial reports for Management, assisted with guest’s complaints and concerns.

Hotel Desk Supervisor

Radisson Hotel – Cincinnati Airport

1990-1998

Worked with guests on check in and check out, drove hotel van to pick up at the airport, helped set daily rates, worked with distressed passengers and flight crews, helped with banquet, maintenance and housekeeping duties as needed. Ran audits for the restaurant and bar. Interviewed candidates for employment.

Education

Newport High School graduate

Attended Eastern Kentucky University 1989 & NKU 1993

Life and Health Licensed 06/2017

References available upon request.



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