Assistant Customer Service
Resume:
Dennis M. Ollier Jr.
**** ******* ******, ******* ** 41071
******@*****.***
Objective
To obtain a job that utilizes my customer service skills, managerial, professionalism and team building to help a company grow and develop.
Experience
Instructional Assistant
Newport Independent Schools
August 2012 - Present
Overseen the Alternative Program for high risk students. Monitor students daily progress, course progress and behavioral issues. Run detailed daily and monthly reports for administration on students achievements and credits acquired from an online program.
Assistant/Head Baseball Coach
Newport High School – Newport Independent Schools
2007 – 2015
Coached middle and high school aged players for baseball. Scheduled ball games, interviewed for assistance coaches. Maintained concession stand and inventory of uniforms and equipment. Worked with the city on maintenance of fields.
Front Desk Clerk/Night Auditor
Hilton Properties, Hampton Inn, Wilder KY
March 2011 - Present
Checking guests in and out of hotel. Ran detailed reports for management. Maintained a cash drawer and executed excellent customer service skills.
Received awards for Employee of the Month recognition.
Sales Manager/Assistant GM
Comfort Inn – Richwood KY
2007-2011
Responsible for overseeing the Sales department for rooms and meeting facilities. Negotiated corporate, rates, group rates and special rates, Also helped GM with setting weekly rates. Worked with social media on guest reviews. Interviewed and hired employees. Ran reports for Management.
Instructional Assistant/Job Coach
Bracken County School Systems
2001-2007
Assisted students with FMD with life skills and education processes. Also worked as a Job Coach - observing special needs students to master life skills to acquire meaningful employment.
Head Varsity Baseball Coach
2001-2006
Assistant Football Coach
2001-2005
Assistant Varsity Basketball Coach
2003-2005
Night Auditor
Courtyard by Marriott – Covington KY
1998-2000
Checked in and out guests, ran financial reports for Management, assisted with guest’s complaints and concerns.
Hotel Desk Supervisor
Radisson Hotel – Cincinnati Airport
1990-1998
Worked with guests on check in and check out, drove hotel van to pick up at the airport, helped set daily rates, worked with distressed passengers and flight crews, helped with banquet, maintenance and housekeeping duties as needed. Ran audits for the restaurant and bar. Interviewed candidates for employment.
Education
Newport High School graduate
Attended Eastern Kentucky University 1989 & NKU 1993
Life and Health Licensed 06/2017
References available upon request.
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