Customer Service Medical Billing
Resume:
Nina Hipps
Maple Hts, Ohio ****7
*********@*****.***
Objective: Professional seeking a position with a facility where I can utilize my skills and provide excellent customer service to support the staff.
Education:
Sanford Brown College Graduated Sept, 2010
Medical Billing and Coding Diploma Middleburg Hts, Ohio
Skills:
HMO/PPO/EPO Insurance
Conducting Pre-Certifications
HIPAA/ OSHA Trained
Medical Terminology
Healthcare Law and Ethics
Medisoft Billing
ICD-9/CPT Coding
Scheduling Patient Appointments
CMS 1500
Microsoft Word and Excel
Health Insurance
Patient Education on Billing Procedures
Type 40-45 WPM
Customer Service
Patient Transport
Medicare/Medicaid Billing
Knowledge of Epic
Post Patient Payments
Externship:
Metro Health Medical Center Aug. 2010 to Sept. 2010
Completed 180 hour externship in Admissions Cleveland, Ohio
Duties: Customer service, prepared denials, transported patients, billing for Medicaid and Medicare, posted patient payments, obtained information from patients, utilized EPIC system.
Metro Health Medical Center June 2003 to 2017
Porter Cleveland, Ohio
Duties: Transport patient meals, loading and unloading food carts, run dishwasher, and customer service.{ I also have experience in catering and stock clerk in the food service dept.
Metro Health Systems June 2017 to June 2018
Patient SVCS Rep
Duties: Serve as preliminary contact for Child Adolescents in the Department of Child Psychiatry. Gathers and analyzes patient demographic and payer data to achieve optimal reimbursement for the Metro Health System. Ensures appropriate patient registration, scheduling, pre-certification and authorization for services. Upholds the mission, vision, values and customer service standards of The Metro Health System.
Orca House Inc. May 2001 to June 2003
House Monitor Cleveland, Oh
Duties: Customer service, monitored women in treatment center, passed medication for treatment, transported women to and from meetings, charted progress, and monitored visits.
Embassy Suites/ Radisson Hotel
Catering/Housekeeper 1989 to1990
Beachwood, Oh
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