Jianna R. Kalouche ac53j7@r.postjobfree.com

**** ******* ****** ************ ** 19121 267-***-**** EDUCATION: TEMPLE UNIVERSITY, School of Sport Tourism and Hospitality Management Bachelor of Science, Tourism and Hospitality Management, Graduation May 2018 EXPERIENCE: The Bellevue Hotel in the Unbound Collection by Hyatt Operations Corporate Management Trainee January 2018-Present

Work with management team to solve problems and develop and implement actions that benefit certain aspects of the hotel

Perform within different departments to gain perspective of human resources, culinary, housekeeping, sales, marketing, purchasing, and operations

Handled all social media posts and promotions within the restaurant

Learned how to successfully manage a five-star restaurant within the hotel

Successfully tracked costs and provided hotel administration

Assisted supervising hotel manager with interviewing new employees

Supervised staff in hotel as the manager in training Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina Housekeeping Supervisor May 2017-August 2017

Performed opening and closing duties daily

Handle the task of creating daily room attendant boards for AM and PM shifts

Managed up to 30 house keepers a day

Responsible for assigning housekeeping staff to cater specific VIP guests needs in a timely manner

Ordered supplies for hotel and kept track of daily linen counts and inventory

Responded to guest requests, concerns and opportunities to ensure guest satisfaction

Inspected 325 newly renovated rooms for any issues and imperfections regarding furniture, painting, lighting.

Noted any Opera Room Descriptions for updating purposes

Ordered inventory with Birtchstreet

Borgata Hotel Casino & Spa, Atlantic City, NJ May 2015-August 2015 Customer Care Representative May 2016-August 2016

Answered inbound telephone calls in a skills-based environment where transactions ranged from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers.

Ensured that customer requests for reservations and other services were met and confirmed

Sensing and exploiting up-sell opportunities, attempting to cross-sell in cases when a specific request cannot be met.

Provided team leaders with important observations culled from many customer interactions, offered suggestions to improve performance where the need has been indicated

Used ISeries Data Base to get information on customers and create all reservations.