Anurag Kumar

** ******* ******, *********, ** ***15 • Mobile: 585-***-**** • Email: ac53j1@r.postjobfree.com

Objective

Award-winning, highly-motivated, knowledgeable, and results-driven professional to secure a position with your company as a Manager, Supervisor, other key position as a Business Analyst, Data Mining Specialist, or as applicable, utilizing my skills, training, education, and experience

Summary of Qualifications

Approximately 8 years’ experience in several managerial roles, as a Lead Quality Controller and including

supervising the reporting duties of the Risk, Commercial, FP&A, and Pricing departments, remotely overseeing inventory management of the financial services industry clients through their respective databases, tracking

and monitoring income and expenditures, and generating reports daily for detailed accounting purposes, as well

as submitting production and performance reports to the clients’ CFO’s

Proficient in some aspects of professional development including providing comprehensive training, delegating assignments, monitoring all work for quality and expediency, conducting performance evaluations, and consulting with upper management for employee status/progress reports

Over 3 years’ experience providing a wide range of uncompromising highest standards of customer support

services in the retail banking industry, including providing balance information, money account transfers, registering unauthorized transaction claims, and resolving online banking and credit card issues through email communications

Utilized as a trusted and knowledgeable resource, the “go-to” professional, by management, peers, and clients,

revising and revamping inefficient systems/processes, creating digital reporting and other solutions, to rectify complex issues or re-engineer time-consuming methodologies, through the formulation of achievable action plans and other platforms when others cannot

Green Belt professional, adapting Lean Six Sigma quality assurance principles/techniques to specifically identify root cause, and eliminate waste, improve efficiency in alignment with corporate policies and procedures, with applications for any business enterprise

Over 2 years’ experience as an Adult Education Computer Trainer, training individuals for proficiency in MS Office, Adobe PageMaker, Fox-Pro, Visual Basics, RDBMS, C-C++, etc., with lab coordination, as well as overseeing classroom sessions, and administering unofficial tests to gauge comprehension of lesson modules

Strong communications (bilingual, English and Hindi), math, detail-oriented, and problem-solving skills

Multi-tasks effectively, learns new systems quickly, and completes all projects on time or ahead of critical deadlines

Leverages technology to enhance productivity, Windows, MS Office, SQL for Teradata, familiar with VBA, Visual Basic languages, BO, Oracle Discoverer, Internet research, email

Develops automated tools on Access and Excel using ODBC connectivity to multiple databases

Works well independently or collaboratively in a team environment

Professional Experience

07/11 - 03/17 Reporting Manager - FP&A

Genpact, Gurgaon, Haryana, India

Responsible as the Reporting Manager, part of a dedicated offshore team, supervising the reporting duties of the Risk, Commercial, FP&A, and Pricing departments, remotely overseeing inventory management of the financial services industry clients through their respective databases, tracking

and monitoring income and expenditures, and generating reports daily for detailed accounting purposes, as well as submitting production and performance reports to the clients’ CFO’s

Instrumental as a key contributor to the success of a major data migration project on the Data warehouse platform, testing the re-pointing of the existing reporting databases to the upgraded platforms

Developed mapping logics to incorporate business requirements on a business intelligence platform

Credited for establishing and implementing simplification initiatives to increase the efficiency

and productivity of reporting processes, successfully completing the project, qualifying for

and earning Lean Six Sigma Green Belt certification

Selected by Genpact as most qualified to assist other clients with their re-engineering

and automation projects for resolution to complex reconciliations processes

Created a SOP for new processes, not previously written, and updated other SOP for existing processes

Solely responsible and assigned for collating, cleaning, compiling and publishing data from various sites into a single platform for access and review by executive management

Anurag Kumar Resume, Pg2

04/08 - 07/11 Business Analyst – Community Banking Operations

Genpact, Gurgaon, Haryana, India

Functioned in a critical role for a leading US financial services corporation, part of and/or collaborating with onshore and offshore teams to provide a wide range of customer support services including providing balance information, money account transfers, registering unauthorized transaction claims,

and resolving online banking and credit card issues through email and/or web-based correspondence

for global banking customer activities

Prepared and submitted regular customer support data and analytic reports for various financial services global operations sites, illustrating monthly and quarterly volume trends for the customer support team

Managed email queues and distributed emails in fair rotation to team members

Prepared business review data, submitting Excel-based dashboards for executive management, reflecting synopses of daily, weekly, and monthly customer support services performance metrics

08/07 - 05/08 Lead Quality Controller – Community Banking Operations

Genpact, Gurgaon, Haryana, India

Supervised the production quality team comprised of 145 professionals overseeing online customer support services for accuracy and deliverability of services in a timely manner

Functioned as the single point of contact for all onshore team members, including taking over escalated customer communications, and resolving all issues with urgency

Published daily updates and rewrote SOP with revised policies and procedures based upon difficult customer issues which were resolved to avoid future recurrences

04/07 - 07/07 Customer Service Agent – Community Banking Operations

Genpact, Gurgaon, Haryana, India

Resolved customer issues per request communicated through email requests

Performed customer account maintenance through the clients’ banking systems for its retail banking customers

Steadily promoted throughout the tenure to positions of greater responsibility with Genpact based

upon work ethic, industry knowledge, computer language expertise, customer relationship building, leadership, and other performance metrics

Education, Training, Certifications & Achievements

Green Belt Lean Six Sigma Certification, 2014

Genpact, Gurgaon, Haryana, India

Developing Enterprise Applications Using J2EE Certification, 2007

CMC Limited, Delhi, India

Bachelor of Science, Biology, 2007

3-Year Degree, Graduated with Honors

SKM University, Deoghar, Jharkhand, India

Advanced Honors Computer Science Diploma, 2003

Lakhotia Computer Center, Deoghar, Jharkhand, India

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