Customer Service Manager

Patricia Belshe

(phone) 214-***-**** (email) ********@*****.***

***** ******* *****, ******* ** 78023 – U.S.

Work Experience:

**/****- **/**** *** Antonio, TX

Business Office Manager, The Forum at Lincoln Heights

Responsible for billing Medicare A & B and Managed Care Insurance for SNF unit

Billed for Memory care, Assisted living and Independent living apartments

Worked A/R Agings for each payer class which included researching accounts and doing necessary adjustments

Performed Month End Close in a timely manner for all Units

Managed a full time staff including hiring and performance reviews

Performed Month End Close for A/P, including Accruals and journal entries for re-classing expenses Maintained Timely Collections for all payers

Made and distributed monthly reports regarding outstanding account balances to Corporate and Regional Account Manager

Posted cash receipts and submitted Refunds and write-offs to corporate office

07/2014- 01/2017 San Antonio, TX

A/R Medicare & Managed Care Billing Specialist, Touchstone Communities

Billed Medicare, Managed Care, Secondary and Tertiary Insurance for 6 Communities

Worked A/R Agings for 6 Communities including researching accounts, adjustments, write-offs and issuing refunds for any overpayments to insurance companies

Responsible for Collections for each community to collect any unpaid revenue

Provided Customer Service to Communities' Business Office Managers, resident's families and Insurance company Reps to resolve any billing and payment issues

03/2005- 08/2010 Dallas, TX

Customer Service Rep/Purchasing, Glasfloss Industries dba Filter Systems

Received and entered orders from customers into database

Responsible for purchasing filters and special made-to-order filters from vendors

Liaison between customers and sales reps

Maintained and updated database regarding inventory and pricing changes

Posted cash and credit card payments to correct accounts

Helped company collect unpaid balances on aging through collection calls and letters to customers

05/2002- 08/2003 Haltom City, TX

Business Office Manager, Haltom Convalescent Center

Ran Business Office for 130 bed Skilled Nursing and Long Term Care Community

Responsible for Month End Close in a timely manner

Billed all Medicare A & B, HMO, Medicaid and Supplemental Insurance claims for community

Managed the trust fund for 90+ residents

Supervisor over payroll, A/P and Human Resources

Managed full time staff including hiring and performance reviews

Made daily deposits and posted payments to correct accounts

Worked Agings to collect unpaid revenue for all payers

Researched accounts and did appropriate adjustments to resolve any billing and payment issues

Provided Customer Service to all families and residents to help resolve any issues or concerns

01/2001- 05/2002 Watauga, TX

Business Office Manager, North Park Manor

Ran Business Office for 110 bed Skilled Nursing and Long Term Care Community

Responsible for Month End Close in a timely manner

Billed all Medicare A & B, HMO, Medicaid and Supplemental Insurance claims for community

Managed the trust fund for 80+ residents

Supervisor over payroll, A/P and Human Resources

Managed full time staff including hiring and performance reviews

Made daily deposits and posted payments to correct accounts

Worked Agings to collect unpaid revenue for all payers

Researched accounts and did appropriate adjustments to resolve any billing and payment issues

Provided Customer Service to all families and residents to help resolve any issues or concerns

08/1998- 12/2000 Ft. Worth, TX

Revenue Accountant/Reserve Tech, Cross Timbers Oil Company

Booked revenue for 60,000+ gas wells in the New Mexico/San Juan Basin

Maintained engineering database by entering oil and gas production that company held Royalty Interests in

Entered new well bore information into database when company purchased new oil or gas wells

Gathered production data and made production plots for engineers to use in forecasting future production

Worked with reserve reporting team and Senior V.P. of engineering to help with projects regarding future production to aid in future financial forecasting

12/1994- 08/1998 Ft. Worth, TX

A/R Coordinator - Promoted to Business Office Manager, Mariner Health of Ft Worth

Ran Business Office for 160 bed SNF and LTC Community

Responsible for Month End Close in a timely manner

Billed Medicare A & B, Medicaid, Managed Care and Supplemental Insurance claims for community

Managed a trust fund for 100+ residents

Supervised a full time staff including hiring and performance reviews

Supervised Payroll, H/R, A/P and Central Supply

Worked A/R aging, including researching accounts and doing adjustments to resolve any billing and payment issues

Provided Customer Service to families and residents to help resolve any ongoing issues or concerns

Education:

Sanford Brown College, Dallas, TX, 2012 - 2014

Associates Degree in Applied Science in Cardiovascular Sonography

Studied didactic subjects in classroom for 1&1/2 years.

Externship at Cardiovascular Office once a week during last 5 months of didactic studies

Externship at Medical Center at Las Colinas Hospital for 7 months - 40 hours /week

University of TX at San Antonio, San Antonio, TX, 1983 - 1987

77 credit hours earned in Interdisciplinary Studies, emphasis in Business- Part time student

John Marshall High School, San Antonio, TX, 1978 - 1982

High School Diploma

Skills:

Excellent ability to perform and multi-task in high volume and high stress situations

Superior Customer Service skills

Highly proficient in both written and verbal communication

Dependable and loyal goal oriented team player

Very quick learner

Excellent Analytical and Mathematical skills

Knowledge of HIPPA Regulations and Medical industry Ethics

Well versed in PCC, DDE, AS400, Navicure, SSI, My Ability and Zirmed, as well as other billing software and Clearinghouses

Proficient in Microsoft Office Products

Contact this candidate