Project Customer Service
Resume:
Chetan Patil
**** ******* *** *** ******* CA ****4
Phone No: 510-***-**** Email – ***************@*****.***
Profile:
•Experienced business professional possessing the pivotal skill set of business analysis and a strong understanding of a business requirement gathering using various techniques, Documentation, UML Modelling concepts and UX designing.
•Experienced in providing excellent Customer Satisfaction by enabling the change to provide value to the Business.
•Awarded and recognized for the innovative and creative efforts for the City of Los Angeles thereby increasing the efficiency rate by 40%.
•Besides all, very highly enthusiastic and result-oriented individual with an ability to achieve organization’s goals and objectives by fostering teamwork in cross-functional environment.
•Moreover, proficient in SDLC life cycle understanding the workflow concept, ability to gather and document “As-Is” and “To-Be” processes, documenting and maintaining Functional Requirement Documents (FRDs), Use Cases, Test Cases, and Test Scripts.
•Strong understanding of the Scrum framework by gaining the extensive knowledge of the Scrum Roles, Events, and the Artifacts.
•Possess strong analytical, verbal and presentation skills that help in communicating with the technical team and the business stakeholders.
Core Competencies:
•Problem-Solving
•Leadership
•Fostering Teamwork
•Self-Motivated
•Managing Change
•Learning and Organizational Skills
•Attention to detail
Professional Experience:
Client: Los Angeles Fire Department
Project: Fire Inspection Management System (FIMS) Aug 15 – Till Date
Role: Business Analyst
Responsibilities:
•Collaborated with the Business Users and SMEs across the organization to ensure the proposed solution meets the defined specifications and needs
•Worked on Requirement Analysis, Coordinated Designing of Documents and development, writing, execution of detailed Functional Requirement Document and Test Scripts.
•Performed Gap Analysis by gathering and analyzing business requirements from users to thoroughly evaluate the gap between the “AS IS” and “TO BE” process.
•Created Process Flow and Data Flow Diagram in MS Visio by gathering and analyzing business requirements.
•Created application Wireframes and Prototypes in Azure RP to meet the business requirement.
•Implemented Incremental model as the development methodology for the project.
•Performed Quality Assurance, System Integration and UAT testing to automate the manual processes, saving time and money while decreasing the errors.
•Efficiently controlled Scope Creep and Gold Plating to confine within the initially approved scope of an application.
•Created the issues and the enhancements in JIRA.
•Created the User Manual on different modules for the internal users and the customers in order to make them familiar with the application.
•Provided the executives with the Analytics done in Excel and Tableau for the better decision making and strategies.
•Performed several rounds of training for the internal users and customers to help them understand the application better and ease of use.
•Helped the users during the production support by understanding the future enhancements and resolving bug fixes.
Environment: MS Visio, Azure RP 7.0, MS Word, MS Excel, UML, Incremental model, JIRA, Zoho, Invision App, and Tableau Public.
Client: LADBS, Los Angeles
Project: Automatic Residential Property Report System (AUTORES) Feb 17 – Feb 18 Role: Business Analyst
Responsibilities:
•Interacted with the cross-functional Business Users and SMEs to elicit the requirements.
•Implemented Incremental model as the development methodology for the project.
•Created application Mock ups and Prototypes in Invision to meet the business requirements captured.
•Approved the requirements and application prototypes from the business users by conducting the review meetings.
•Converted the raw data into the meaningful information in MS Excel to give better visuals and insights into the decision making.
•Performed several training sessions for the different department groups to help them understand the application workflow and user interface.
•Created the User Manual for the internal users and the customers in order to make them familiar with the application.
•Helped the users during production support by understanding the future enhancements and resolving critical bug fixes.
Environment: Incremental Model, Axure RP 8, Invision App, MS Excel, MS Word, MS Powerpoint, JIRA.
Client: City of Las Vegas, Nevada
Project: Web Login and Identity Management (IDM) Sep 16 – Dec 16 Role: Business Analyst/UX Designer
Responsibilities:
•Communicated with the business users to elicit requirements for IDM application.
•Assisted in creating Process Flows to understand the requirements flow in order build an efficient IDM system.
•Implemented Waterfall model as the development methodology for the project.
•Created detailed application Wireframes and Prototypes in Azure RP 7.0 to meet the business requirements captured.
•Approved the requirements and application prototypes created in the tool called Axure RP from the business users by conducting the review meetings.
•Helped the Project Manager and the Business Analyst in creating the specification document for an application.
Environment: Waterfall Model, Axure RP 7.0, MS Visio, UML, MS Word.
Achievements:
•Recognized for the superlative efforts in providing efficient solutions which contributed to the significant increase in the revenue.
•Played a pivotal role in implementing a solution that helped users in their decision-making process.
•Credited as a primary driving force for improving the business processes and providing value to the business.
•Contributed to excellent customer service.
Qualification:
•MBA in Information Systems Management from International Technological University (ITU), San Jose (GPA: 3.40)
•Bachelors of Engineering in Information Technology (GPA: 3.60)
Hobbies:
•Volunteer work/Community service.
•Travelling.
•Listening to music.
•Playing sports (Cricket, Tennis, and Soccer) and Computer games.
Contact this candidate