Manager Customer Service

Sheila Horsewood

***** ****** ****** ***** *** Alton, MD 20611

Cell: 301-***-**** email: ***************@*****.***

OFFICE MANAGER / ADMINISTRATOR

Obtaining a position with your company, I would be able to utilize my management skills and experience in customer service, problem resolution and personnel management. I look forward to growing my communications, sales and loss prevention skills.

OFFICE MANAGER QUALIFICATIONS:

•Administration

•Personnel Management

•Customer Service

•Inventory Control

•Continuing Training and Education

•Payroll

•Loss prevention

•Staffing

PROFESSIONAL EXPERIENCE:

Jerry’s Plumbing Heating and Air February 2018 – June 2018

Office Manager

•Communicated with customers for sales and estimates.

•Calculated and distributed the weekly payroll.

•Maintained the scheduling, dispatching, and supervised personnel on sites.

•Acclimated new software programs.

•Emergency service contact for the 24/7 service department.

•Handled new employee paper work and Scheduled interviews for potential employees.

•Coordinate with home warranty and insurance companies for policy coverage.

•Conduct the office inventory.

•Issued billing for services.

• Managed multiple tracking data bases from orders to inventory to installation.

•Responsible for opening and closing every day.

Air Supply Heating and Air May 2016 – February 2018

Option Specialist / Sales and Dispatch Manager

•Coordinated and processed bills, payments, and receipts for clients.

•Maintained the scheduling, dispatching, and supervised personnel on sites

•Maintained inventory.

•Communicated with home warranty and insurance companies.

•Communicated with clients to create estimates and sales.

•Managed multiple tracking data bases from orders to inventory to installation.

•Responsible for opening and closing every day.

Bettie’s Hair Salon January 2013 – May 2016

Senior Stylist

•Managed the scheduling appointments.

•Created and implemented client hairstyles to ensure client satisfaction.

•Received payments after each service was completed.

•Resolved any customer complaints.

•Responsible for opening and closing.

Hair Cuttery November 2008 – January 2013

Salon Leader/ multiple salons

•Worked with staff to create a positive work experience with staff and clients.

•Resolved client complaints and issues.

•Developed long term relationships and trust with clients.

•Maintained salon inventory.

•Traveled to salons not reaching budget and evaluated them.

•Educated and implemented salons under budget to reach goals and budget.

•Responsible for Interviews, hiring, and terminations of staff.

•Conducted evaluations of junior employees.

•Managed business financials.

•Motivated staff as group and individually to reach their highest potential.

EDUCATION AND TRAINING

•High School Diploma

•Senior Cosmetology

REFERENCES

Dawn Tucker, USDA, Animal & Plant Health, Inspection Service, Deputy Chief information Officer

(240) 299 - 4512

Lorrie Taylor, Administrator for the Prince Georges County Police Department

(301) 717 – 3115

Contact this candidate