Open

Location:

Redlands, CA

Salary:

17+

Posted:

July 01, 2018

Contact this candidate

Resume:

Christopher Ruiz

**** ********** ***

Mentone, CA 92359

909-***-****

***************@*****.***

Objective

My goal is to acquire a position with long term stability and job security. I have the confidence in my advanced skill set which allows for the opportunity to successfully complete the assigned responsibilities, thus enabling myself & your company for a smooth transition into the role. I’m optimistic and looking forward to excel and flourish in a successful business model.

Key Skills

Microsoft Office Expert (Excel,

Word, Outlook, PowerPoint)

Expert with Adobe Acrobat Pro,

AS400, EDI, TraceGains,

Microsoft SharePoint, Sage

Typing Speed 40 wpm

Excellent Communication

In Depth Research Necessary for

Problem Solving

Highly Organized & Excellent

Time Management

Experience Includes Rapidly

Learning New Multiple Software

Analytical/Strategical

English/Spanish Bilingual

Work Independently & Team

Oriented

Effective Prioritizing System for

Tasks Based on Urgency/Importance

Advanced in Account Management

Experienced with Mortgage

Foreclosure, Bankruptcy, Property

Taxes & Homeowners Insurance

Work Well Under Pressure

Exceptional Customer Service

Summary

The following work experience outlines my dedication in every position. Thriving in different multiple industries and showing my expertise as a valuable team member while gaining the vast knowledge of each business type. I want to continue my growth into a valuable position that drives the success of your business. Experience

Sweet Harvest Foods – San Bernardino, CA

Document Control Administrator July 2014 – February 2018

Document Control role included the creation, editing & updating of company policies, forms and procedures. Analyzed documents for proper update and release. Updated the necessary documents and completed tasks in order for a timely preparation of annual third party audits (BRC, Organic, and Non-GMO).

Took over responsibilities for Administrative Assistant while that employee was out of office or while position was vacant; greeted & checked in visitors, received purchase orders via EDI or email, sent/received packaging, scanned internal documentation into system, completed order documentation for customers, answered/made phone calls, sent/received correspondence via email, fax & letters, and coordinated delivery appointment schedules with third party carriers based on time, warehouse space & employee availability.

Managed all supplier accounts including requesting for renewed pertinent supplier documents, maintained a professional relationship with suppliers in order to request for updated supplier documents needed for company audits, certifications, specifications & forms. Reduced the amount of missing items from suppliers annually to be prepared for audits & certifications.

Verified documentation of purchased international raw honey for receipt. Updated company policy in order to meet regulated proper practice. Confirmed the company was properly receiving raw honey by verifying raw product was reviewed and released by the US Customs & FDA along with certified documentation declaring the correct product.

Performed lab microbiological testing for standard plate count, yeast & mold as well as color & moisture of finished good honey, agave, molasses and creamy honey products. Lab work also included low amylase testing of honey. Assured finished product was within acceptable parameters of company policy and for customers.

Performed Good Manufacturing Practice audits on interior & perimeter of plant along with QA manager once a month.

Accurately completed four to nine certificates of analysis on a daily basis ensuring to meet customer & company requirements.

Bank of America – Glendale, CA

Customer Relationship Manager August 2011 – December 2012

Liaison between homeowners and underwriters to review for modification workout options. This allowed for the single point of contact for the homeowner in order to create an efficient process flow.

Maintained a high level of customer service by being proactive in communication with homeowners, also may have included banking center associates, realtors or mortgage loan officers. Also the focal point of communication with homeowners in the closing process of the loan.

Managed a team of 12 in lieu of Team Manager’s absence.

Ensured required documents were returned in a timely manner and complete prior to sending the loans to be reviewed by an underwriter.

Oversaw a broad set of activities that included managing a portfolio of loans in default, loan modifications, document validation, short sale, deed in lieu, and answered technical foreclosure questions. Monitored the foreclosure status of loans.

Documented notes in the mortgage system and monitored accounts for trial payments, including lengthy repayment plans and special forbearances. Handled over 400 loans in my portfolio.

Responsible for reviewing conditions of approval with the homeowner based on homeowners income/assets.

Advised of title issues including liens needed to be resolved before proceeding with workout options. Bank of America – Glendale, CA

Workout Specialist I February 2011 – August 2011

Worked as a negotiator for homeowners in need of workout assistance, supported homeowners through the workout process from the start to finish for FHA/VA loans and HAMP loan programs.

Managed a wide variety of issues in order to provide an efficient, fair, fast and final resolution.

Worked independently and performed hardship evaluations to determine the best workout options which included drafting Informal and Formal Forbearance plans, monitored plans and ensured completed plans were in compliance with HUD guidelines.

Ensured completeness of loan documents prior to sending a full package of documents to the underwriter for review. Bank of America – Glendale, CA

Customer Service & Sales Specialist October 2010 – February 2011

Assisted homeowners with the escrow account, analyzed, and updated tax and/or insurance. Processed payments and directed customers to the appropriate departments according to customer concerns.

Worked as an active Floor Walker (Floor Supervisor) and assisted with escalated supervisor calls to resolve customer complaints and issues.

Provided daily support as the company’s Customer Care and Sales Representative where I worked in an inbound call center setting. My responsibilities included answering customer inquiries regarding their mortgage loan as well as cross selling and offering other bank products and also provided status of subordinations.

Gathered information, identified solutions, engaged internal and external departments, tax authorities, and insurance companies to resolve loan issues.

Responsible for clarifying conditions & the terms of loans listed in the mortgage documents. Wells Fargo Home Mortgage – San Bernardino, CA

Loan Servicing Specialist December 2009 – August 2010

Addressed customer and third party inquiries as a Bi-lingual associate in Spanish and English; serving as an informational recourse and referring calls to the appropriate department and practiced collection procedures in a call center environment.

Gathered financial income/debt from homeowners to initiate the application of loan modification and payment plans.

Provided details of homeowner’s application status and processed payments.

Trained new employees on the process of collections and loan servicing. Education

Redlands East Valley High School – Redlands, CA

1997 – 2001

High School Diploma

Crafton Hills College – Yucaipa, CA

2001 – 2003

Majored in Business Administration

Certifications

3M Petrifilm Training

This certificate is awarded in recognition of course completion in the proper handling and use of 3M Petrifilm products.