Microsoft Office Customer Service

XIOMARA FELICIANO AVILES

C: 939-***-**** **********.****@*****.***

PROFESSIONAL SUMMARY

I started at Taylor Communications 6 years ago. We do major printing and shipping for major corporation banks, communication companies, etc. Started in packing department prepping for shipping then moved up to handwork in the printing department after 8 months. After 3 months in the handwork department I was given the opportunity to be moved to an imager where I excelled quickly to become a leader which is my current position. Most of the machines, I am highly skilled working with.

SKILLS

Ink and water systems expert

Expert in supply management

Skilled in printing and press operation

Press maintenance procedures comprehension

Superb visual acuity

Dye font filling

Client- focused

Quick learner

Computer proficient

Microsoft Office

Training and development

Quality control

Dependable independent worker

Troubleshooting

Customer service skills

English/ Spanish fluency

Solid communication skills

WORK HISTORY

Clerical Asst/ Operator of Mass Mail, 03/2008 to 06/2011

Education Testing Service – 225 Phillips Blvd, Ewing NJ 08628

Verified and logged in deadlines for responding to daily inquiries.

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending records to be scanned.

Compiled statistical information for special reports.

Created monthly reports for records, closed terminated records and completed charts audit.

Verified and logged in deadlines for responding to daily inquiries.

Adjusted machine feed and speed if machine malfunctioned.

Helped achieve company goals by inserting control instruction into control units.

Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports to detect production problems.

Lead Kitting, 08/2011- Present

Taylor Communications – 7 Cotsco Drive, Monroe Township NJ 08831

Monitored time and performance standards and reduced waste spoilage during run mode.

Met all production schedules and throughput yield targets.

Measured paper thickness and adjusted space between the blanked and impression cylinders.

Managed paper, ink, and printing supply inventory.

Led flexographic printing press operations, including lamination and dye cutting.

Jogged and stacked paper by delivering blank or partially printed stock equipment.

Examined printed copy for correct ink density, position on paper and registration.

Collaborated with technicians to diagnose equipment breakdown and address quality issues.

Accurately set-up fold, adjusting roll mechanisms, tension and guide services.

EDUCATION

High School Diploma:

Dr. Heriberto Domenech – 112 CII 2, Isabela PR 00662

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