Customer Service Representative
Resume:
HILDA YVETTE HOWARD
**** ******** ***. #**** *******, FL 32823 702-***-**** ac53dz@r.postjobfree.com OBJECTIVE
Professional customer service representative with over 20 years’ experience in solving complex issues, building customer loyalty, listen attentively, and very creative. QUALIFICATIONS
Customer Service, Work/Comp Billing, Medical Terminology, Typing Doctors Reports, Medical Billing and Collections, Bilingual, Microsoft Word, Excel, PowerPoint, ICD-9 CPT, Rev. Codes EXPERIENCE
Mohave County Parks/Davis Camp Park
Office Assistant: September 2015-December 2017
§ Prepared daily financial reports and reviewed statements for accuracy and compliance.
§ Managed daily cash flow, prepared banks deposits and submitted daily financial reports.
§ Provided an excellent customer service that resulted in loyal clientele.
§ Managed reservation process for RV’s, vacation homes and group reservation and collected payments of their stay in person and via telephone.
Aquarius Hotel and Casino
Front Desk Agent: February 2014 – September 2015
§ Checked guests in and out of Hotel.
§ Assisted in the Group Sales process.
§ Coordinated Group Buses.
§ Made reservation for guest and coordinate special events including weddings, conferences, corporate retreats.
§ Managed calls and resolve guest complaints and issues. Sarasota Memorial Hospital
Customer Service Representative: March 2010 – April 2011
§ Managed calls and resolved complaints and issues with patients.
§ Served as a liaison between physicians and insurance companies.
§ Collected billing and insurance information.
§ Created several customer relationship management (CRM) solutions for the hospital to incorporate. Wachovia Dealer Services
Customer Service Specialist: August 2007 – December 2009
§ Managed auto loan process with clients.
§ Guided clients’ expectation from start to finish during loan process.
§ Collected payments and managed finances for customers and clients.
§ Attended service and training related to finance and loan management.
§ Received and handled calls from customers and clients. Hilda Yvette Resume – Page 2
EDUCATION
University of Phoenix
AWARDS AND ACKNOWLEDGEMENTS
• Top dollar awards
• Recognized for efficient problem-solving skills
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