Customer Service, Administrative Assistant,Secretary, Sub. Teacher

Barbara B. Ware

***** **** ***** ***** *****

Montgomery, AL 36117

cell: 334-***-****

home: 334-***-****

**************@*****.***

PROFILE

I am a detail-oriented professional with extensive administrative and managerial experience strong customer service and communication skills, excellent interpersonal and team-management skills.Bilingual translation and interpretation skills with fluency in Spanish and English languages.

EDUCATION / TRAINING

2013 : Graduate School; Major Adult Education; Troy University; Troy, AL

2009- 2012 : BS of Science; Sociology – Social Science; Troy University; Troy, AL

1992 - 1995 : Business – Computer – Office Management; Arizona Western College; Yuma, AZ

1982 : Kofa High School Graduate; Yuma, AZ

SKILLS & ABILITIES

[Management]

[Supervision and management of shipping and receiving facilities]

[Resolved customer/personnel performance conflicts arising from service related issues]

[Assisted in implementing recruiting endeavors for university faculty and staff]

[Commended for reorganization and upgrading of interdepartmental filing system]

[Provided bilingual interpretation (Spanish / English) as required]

[Proficient using Microsoft Word, WordPerfect, and Excel.]

[Administrative/Customer Service]

[Assist students and parents with registration and question regarding classes or majors offer in the Department of Physical Sciences]

[Operated multiple-line telephone communication equipment]

[Data-entry and compilation of internal corporate memoranda]

[Developed and maintained computer-related skills as a result of extensive training]

[Multi-tasked numerous projects simultaneously utilizing similar skills at each]

[Bilingual interpretation and translation (Spanish/English) provided in many positions]

[Operate a register with quick accuracy and excellent customer service]

EXPERIENCE

[2013 – 2017: Montgomery Public Schools; Montgomery, AL]

*Substitute Teacher:

[Substitute for traditional classes in which I follow the teacher daily planners, Making sure that students are learning in the classroom.]

[Provide the student with safety and knowledgeable instructions regarding fire drills, tornado drills and intruder drills while following schools policy and procedures]

[2015 – Current: Home Depot; Montgomery, AL]

*Cashier:

[Provide customers with excellent customer services, checkout customers with friendly, accurate, and fast service, collect cash and credit card payments. Ran self-checkout and pro-desk register. Collect Home Depot account payments from customers, sale product warranties, protection plans and Pro-Reward accounts. Maintained front end of the store clean and safe. Stock and face shelves and fridges, Awarded cashier of the month twice]

[2003 – 2013: Auburn University Montgomery; Montgomery, AL]

*Administrative Associate:

[Customer Service, Greed and assist the public, assist students with registration of classes, guidance to correct department or instructor, mail distribution, create department memos as needed by department chair, building of class schedules and registration into BANNER]

[Prepare and maintain VISA reconciliation forms and purchase order, pay department bills, deposit slips and balancing of accounts receivable ledgers, prepared forms compile and maintain vendor files; Accounts Payable/Accounts Receivable electronic on BANNER finance, recordkeeping for all our department accounts, responsible for the preparation of department financial operating files, equipment surplus, equipment purchase and lease renewals]

[Prepared personnel files, electronic department new hire paperwork, responsible for payroll entries into KRONOS, timekeeping, faculty travel request]

[Request student workers for our department, supervised all our department student workers, prepared work schedule for all our student workers]

[Order Department office supplies and department supplies, performed daily clerical duties, file, fax, scanned, shred documents as needed, set appointments for our faculty for advising, set appointments for future candidates, made reservations, made traveling requisitions, Invoices for our department, typed letters and memos for our department using a PC, answer all department incoming calls]

[1997 - 2003: ALFA Financial Corporation; Montgomery, AL]

*Monthly BillingClerk:

[Assist underwriter agents and customers as active team member through resolution of disputed concerning monthly account claims]

[Developed and implemented unique billing application process resulting in greater efficiency activation of monthly billing cycle]

[Extensively reorganized department records, ledgers ad deactivated accounts which positively facilitated department audits]

[Created four-person team approach to production target, reaching ninety-seven percent of projected production]

[Calculate and collect monthly billing new account down payments and monthly payment]

[Inventory of accounts and purge old accounts files]

[1996 – 1997; Graham Neville Insurance; Smithfield, NC]

*Adjusters Claims Clerk:

[Coordinated claims from adjusters department and abstracted them for adjusters and customers information]

[Collected and processed information related to claims of personal and property damages ]

[Contact policy holders to collect additional information on their claims, prepared new claim files, close paid claims]

[Assist Accountant on balancing and posting of paid claims]

[Collect daily payments on insurance policies, correspondence mail delivery and post office delivery]

[1985 - 1996: Virco /Virsan Manufacturing Corporation; San Luis, AZ]

*Administrative Assistant:

[Coordinated and supervised shipping and receiving documentation and calculated and coded production tickets]

[Produced documentation of required materials for production and tracked out-going products shipped to various consumers, Organized and inventory parts, material and products ]

[Opera cash register, closed and balance cash register]

[Responsible for payroll and documenting expenses for employee sick and vacation leave as well as preparation of travel vouchers, and related documents]

[Bilingual translator and interpreter between English and Spanish-speaking merchants, vendors, and management]

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